Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
2.0
Cleanliness:
1.0
Food:
3.0
Amenities:
2.0
Hi all. We rested at the hotel on May 22-27, three adults and a child of 2.5 years. I didn’t even want to waste time writing a review and just forget this trip, but the hotel asked. I want to say that we are ordinary tourists, every 2 months on average we ride different hotels in Turkey, mainly Beki hotels, of course there are proven options, but sometimes I want to try something new. This time the trip turned out to be spontaneous, the hotel was booked 2 days before the arrival, unfortunately almost everyone had already stood on the stop in our category of numbers (family with two bathrooms or a duplex with a door) in the Ho managed only five nights, then he was on the foot, so they moved to another hotel, which is honestly to say very happy. I will try to briefly describe some situations that have occurred throughout our rest.
I must say right away that this is related to the resort zone, few numbers were handed over in the Club zone (18+), crowding and crowding in restaurants seem to be not observed.
They arrived at the hotel at about 13:00, meets the hosts, take passports and brings the questionnaire to fill out. There are very few seats in the lobby, only four sofas and four magazine tables driving a lot, respectively, try to take you out of there as quickly as possible. You will be forgiven to send a message on WhatsApp with the room number, they say that all the information will be sent to you. In the course of the rest, no programs came, they all found out on their own, they did not learn about much. The design took about 15 minutes, after which we showed our luggage, it was loaded onto the cart and Belboy took it to the room. Hostes did not escort us, it is understandable, since there were many questions by number, with the solution of which we were left alone.
The WhatsApp support line works very strangely, only once information came from there about the restaurant mode and the booking order of A-la cards.
I had questions about the number, which I immediately wrote on this line. Of the urgent, an electric kettle was needed to prepare a mixture of the child. There was nothing in the cribs, a hygienic set for a child, a bathrobe. Within 3 hours on the line no one answered, the message was read. After 3 hours, I had to write in a more stringent form already in three languages, but this did not give any results. I had to go my feet at the reception. There I met the manager for working with the guests Mr. Gö khan, who explained that the absence of a teapot in a five -star hotel is absolutely normal, there is a coffee machine, and there is a button for issuing hot water. If you did not know about it, I can go to show you. All this was said with a very unpleasant mockery.
I think most parents know that the children's mixture is prepared from boiled and chilled to 40-50 degrees of water. Moreover, Turkish water in bottles does not cause much trust in me. In the end, this is the decision of everyone, how and how to feed their child. By the way, in the description of the room an electric kettle is indicated, it is on the advertising photo of the hotel. There was absolutely nothing in the second room (Master of the Beds), the minibar is empty, neither coffee machine, nor kettle, nor hair dryer, nor weights. Nothing appeared until the end of our vacation, I will attach a photo on the day of departure. A hygienic set was brought to the child only at 22:00. The minibar replenishment in 5 days took place only twice, I already spat and did not bother them, took the water myself and brought them to the room. The cleaning was very low -quality, they didn’t even put the garbage bag, I had to do this when my packages ended, I asked me to provide it, they left me a roll, again put them myself.
This is a need, since the child still uses diapers. On the last day, there was no cleaning at all, we found it at about 19:00, I wrote on the support line to find out the reason why it happened. In response to this, neither "hello" nor "sorry", just one word - "guide". Of course, at 19:00 cleaning is no longer needed, we just wanted to relax in the room. The towels dried on the balcony, collected garbage and carried it on its own into the urn near the main entrance. And I really wanted to put the reception on the rack.
During cleaning, no consumables, cotton sticks, and wheels were replenished. If I knew, I would bring them from home. The floor on the balcony did not wash for a month for sure, there is a thick layer of dirt.
Number. Repair is good, everything is new, there is a smart home system. On the third day, there was a leak on top, after lunch another one, the Tekk is already our toilet.
It was unpleasant to control the work, since the masters who came proved that there was no spot on the ceiling, although I even see it with my poor vision. They wiped the puddle with a towel and were about to leave. After the repair, our toilet has already drunk, apparently they dragged on something preventively. In general, the whole day was in control of these work. In the room there are voltage drops, in particular at night and in the early morning, a very large load on the network. I put three devices (iPad, telephone, Powerbank) for charging, not one of them was fully charged by morning. On the penultimate day, I burned Powerbank and the adapter from charging (original) naturally immediately reported Gö kkhan about this problem, he seemed to instructed to measure the tension in the afternoon and was all right according to him. But the situation for me speaks for itself.
The view from the room was half, half on the pool, half for the construction. Naturally tried not to look there.
Often there were work, traveled cars, loaded sand, at night came sounds, similar to a knock on the piece of iron. The hotel has rooms with a direct or lateral view of the construction. And probably someone lives there, swimsuits were dried on the balconies, the doors in the corridor were open, there was cleaning. Naturally, not a single blogger or travel agent will show you them.
Wi-fi is constantly falling off, it is necessary to re-make the entrance. They abandoned this business, but for those who do not have local SIM cards, this can become a problem.
We smoothly move on to the next issue, the hotel’s advertising policy and relations with guests.
The hotel spent a very large advertising company, clearly spent huge resources on this. Until the end of May, advertising tours of travel agents Hotel, constant visits of influents, Russian and foreign ones continued. The upgrades of numbers have led to everyone in a row that family numbers were not available at all, no.
Our travel agent was engaged in booking, at first she received confirmation and said that they count the price, then again the hang up, there are no places. All this tyagomotin stretched for three days. She said that it is better to look for other options, because the policy of this hotel does not inspire her with trust. As a result, at their own peril and risk, they booked the number on their own (which is allegedly not) on the hotel website with instant confirmation. An automatic message fell on the phone that the reservation was interrupted, while the money from the card was completely written off. I had to get a little nervous, because no one answered and the confirmation of the mail came. In general, the hotel has a great failure in communication with guests, there is no service of personal assistants, on a common line, sometimes sometimes there are no workers who know certain languages, hence the neutrals for hours. The application has not yet been developed.
It is clear that someone should pay for this banquet and a beautiful picture.
The hotel greatly raised prices, in August the month in a similar number of numbers is a difference of only 50 thousand rubles from K. and 90 from MR. I want to say that you should not blindly trust everything that you see and give several examples.
There is no freshly squeezed orange juice in the hotel, there are Freesh only for breakfast. On the first day, they tried to pour a stake from a tap and bring my husband in a glass. The commercials show stake in glass and the first visitors of the hotel confirm that it was there. Now there is a stake in banks, so when ordering, be sure to specify what you want in the bank. The same thing with water, in the glass no longer, everything is in plastic. The first couple of days there was only one type of baby food, after the conversation, fruit, as well as a mixture appeared. Ice cream is not Movenpick, but Algida, the third most in the quality of the brand in Turkey from the available ones. Cheaper hotels try to use brands, because this is an indicator of quality.
Apparently, in the KHO other distribution of expenses and most of them are advertising.
There are no complaints about cosmetics, the quality is not bad. The dispensers are fixed to bilateral tape, one fell directly onto the leg during the washing in the shower. I had to glue it on my own, the benefit of a bilateral tape was with me. As she said earlier, everything that was on the first day remained, and was no longer replenished.
Unfortunately, the staff of the staff is very low, in addition, there are simply few guys. In the last days of our stay, there was a load of about 90%, not a single waiter was suitable at dinner, at the end of the dinner I had to independently go to the bar for a bottle of water and glasses. There was no question of drinks. The same situation is at the pools, there is no QR codes, the waiter takes place once at 10:00 when opening the bar collects orders, and in 20-30 minutes it spreads them. Next to lunch, no one has ever arrived, it was necessary to go to the bar on your own. It didn't bother me much.
A very large cluster near the central pool, at 11:00 there is not a single free sunbed. I managed to find a place on the beach, on the very edge. The waiters naturally do not reach there. The same situation in the main restaurant for lunch and dinner is difficult to find a free table and wait for instruments and elementary water. For lunch, permanent queues to the Italian and a snake-restaurant on the beach, you are brought to a waiting list. In the main restaurant, the buffet for lunch is very poor. Much ends and is not added. Avocado is only for breakfast, one half in one hand, ask the cook on the corner where tomatoes stand. Once I managed to have lunch in Italian, as a result of a burning pizza, stale fry potatoes without a single sauce (according to the menu it goes with cheese and truffles), a mixed salad, I don’t complain about. Other attempts were unsuccessful, at 16:00 and 22:00 one day there was no pizza test in stock. It is very strange not to cook pizza with an Italian restaurant.
In SNEK, a bar on the beach could not have lunch once because of the queues. Judging by the photographs, there are interesting dishes there, but for me personally they do not cost the hour of state in line.
The situation with records in alkaccans is personally incomprehensible to me, every day at 8:30 in the morning there is a turn near the guest relay, now it seems that the record has been transferred to the lobby bar, but in fact nothing has changed . .
There are no napkins, paper and wet throughout the hotel. Tables are often inappropriate, not removed, without devices. Fat spots on furniture are present for several days, no one removes them.
A one -time dishes requires finalization, it looks very unpresentable. In recent days, they refused to apply ice cream to the child in a disposable cup, we already followed him from the beach to the confectionery through the entire hotel.
The choice in the confectionery in the first 2 days was very sad, when the hotel was completely settled, there was more a choice of desserts, but they ended faster.
I really liked the coffee shop, the barista really tries. Unfortunately, I visited it in the last two days, because there was no information, nothing has been given, I had to learn about all the locations and events on their own.
It turns out there there was yoga on canvases and subu in the morning, but there was no way to use this due to the lack of information.
The mini-club caused me the greatest surprise, I had never seen such a system anywhere, especially in the hotels five stars. In the photo and in the reviews, everything looks very beautiful, in fact the territory of the club is small, there are several rooms, of which in general access are only two or old for younger age (2-4 years old), the other for older children. In both rooms there is one slide, small toys, in a room for older children - drawing tables.
The rest of the rooms (beauty salon, vlog, labyrinth) are closed to the key during the day, and open only for half an hour or an hour a day when activati pass there. On the first evening, we went with the child to explore the mini-club, she dreamed of getting into the room of the beauty salon. The room was closed, I asked her to open for a couple of minutes to just look and go out what was refused. I had to go to the reception, there was an acquaintance with Mr. Gokhan. Together we came to a mini-club, by that time the child was sobbing under the door of the room for about 15 minutes. Gö kkhan said that they would open the room only for us. I proposed to sign some papers that I undertake to compensate for the damage to the hotel. There is only a table in the room, several chairs, mirrors. It goes without saying that the parent must cover the damage if the child gives him. But we did not have such a goal, we just wanted to play a little. The very attitude, communication with the guests, raises big questions.
I got the impression that everyone, from the waiter to the chief manager, was simply serving salaries and are not interested in the guests to be happy. Okay, adult guests, I won’t be upset if I don’t have orange juice, but it’s very offensive for a small child.
Also in the mini-club there is a platform on the street with quite dangerous slides and sites above growth, with metal parts below, where the child can climb. In the early days there was not even an animator, or he stood in the corner played the phone, went inside the room when he wanted and the site remained unattended by adults. Even seeing a dangerous situation, he did not warn the children to go down or would not go where they should not. For me, this is not a problem, I always play with my child myself.
In parallel, she looked after another four -year -old boy, who was left in the club and the animators did not engage in, he was very active and could just break his head several times. I think this can be important for other parents who are used to leaving the child alone in the minista club. It is simply dangerous in my opinion. It is worth saying that there is no restaurant and is not planned.
In general, you can leave the child, but they are responsible only for his stay there, they will not let out from the turnstile. And entertainment is himself. Paper, pencils must be taken on your own, the animator simply with a gesture indicates a box. There are nannies of 50 euros per hour, but if this is the level of animators, then I think it makes no sense. A very non -oriented policy, yes, of course, a child can fall, hit, but not to follow at all - it is very strange. Everyone goes to the hotel for good impressions and entertainment, and not get injuries.
This is not a sea of Olyudeniz, with which many associate the Fethiye region.
In the bar on the beach, the lack of staff and waiters. The professional bartender that can interfere with the cocktails according to your wishes, only one literally breaks, as it serves both sitting at the bar, and makes orders from the waiters, and still teaches them something. A lot of helping boys on the patch. They try as they can, it is exclusively the guilt of the hotel, that they did not even conduct primary training. I advise you to carefully monitor what and how you are poured, my husband was noticed a bottle of a local alcoholic beverage, which is not in the concept. This is another reason why you are persistently sent from the bar back to the sunbed. Few can determine exactly the ingredients of a cocktail of several components. For pleasure, just sit at the bar, observe the work of the bartender, chat with him, you also have to fight.
In general, the impression was that the influenters “overeat” the hotel, and he entered into the regime of saving on ordinary tourists. After raising, the money will not arrive soon, but you need to pull the strap. Therefore, many can wait for a disappointment to whom well -accepted travel agents sold the hotel, presenting as a heavy luxury and premium. Of course, this is far from the case, there are no orders for the QR code, there are no fruit plates and snacks on the beach by the pool, there are no ice cream, you need to go to the confectionery through the entire hotel and it is frankly of the average quality. Now, also in plastic cups, they stopped applying, everything for you, dear guests.
The water park is located at the entrance to the hotel. There are slides for adults with a warm pool. The water park for middle -aged children, one day after lunch, was closed, there was no announcement about the causes and time of opening.
I suppose that some problem with heated, since the water in it and the splash zone for the kids was very cold. A strong lack of sun loungers, each water park is literally 15 pieces, people stand on their feet, a towel on a fence, they are simply waiting for their children. Walking to the nearest bar is very far away, past the entire building and right to the beach or pool, 700-800 meters in my estimates. There is not even an elementary refrigerator with water in the water park, which I told the hotel representative, but there are no changes.
On the day of our race, work was underway at a construction site, and construction dust stood over this zone. I can’t comment on health conditions, but this does not inspire confidence in me. There is a whole group of numbers under which garbage tanks and constantly working batteries are located.
General impression. Of course, the hotel has excellent new locations. But for me personally, this does not matter if there is no way to use them.
The hotel’s reaction to questions and criticism is also very unpleasant, it is simply self -tapping with the words “not provided for by the concept” by creating a beautiful picture and having completed the booking plan, they did not take care to ensure what is behind it. I think this is not a very correct policy, in Turkey high competition, tourists have the idea of the level of service, some simply will not prefer the hotel again. Our family is one of these cases, we have a pool of trusted hotels, where we go depending on the season, mood, and the availability of rooms. Until in this hotel, politics in relation to guests and especially to children, I do not see a single reason to prefer it. We all go on vacation for good emotions in the first place, yes, there is trouble in the form of a current toilet, but the main thing is to feel like a welcome guest, not second -rate, after influents, who is given what they hit. We paid for the Big Family Room 780 euros per day.
This money is definitely not worth it. Perhaps those who book a hotel at 300-400 euros will have a different impression. But for me personally, it is better to pay 100 euros per day and have a real premium service, and not dust in the eyes, and literally. By the way, the hotel representative himself said that they are not positioned as premium, they have no competitions with the grands (MR, Kullinan, Reignum, etc. ), and there are no such goals.
The last curious detail, I do not know how, but the reviews of the hotel at Google arerying within 15-20 minutes. In Instagram, representatives of the hotel did not answer on the official page, I wrote a couple of comments about the children's club and the water park in absolutely censored form. Now I found that they blocked me. Awesome customer orientation. But I am sure that the more guests will return from the hotel, the more difficult it will be to hide the truth. I hope they will still work with shortcomings.
In my understanding, the hotel is in the Papill-Gloria category (not sereni), and with an unfinished service. He is a premium if he does not, then not soon. This season I would not recommend going to the hotel until they deal with their concept and will not work for people (children) for a year. The old hotel will not, and there will be hope that the service will improve. For most premium is food and drinks, for me this is primarily an attitude. I can say that from the beginning to the end of the rest, I was unpleasant for me to be at the hotel, how beautiful it would not have been around. When leaving, they handed over the key at the reception at 12:00, even no one wished us a good way and did not spend. Gule Gule, Ho
I must say right away that this is related to the resort zone, few numbers were handed over in the Club zone (18+), crowding and crowding in restaurants seem to be not observed.
They arrived at the hotel at about 13:00, meets the hosts, take passports and brings the questionnaire to fill out. There are very few seats in the lobby, only four sofas and four magazine tables driving a lot, respectively, try to take you out of there as quickly as possible. You will be forgiven to send a message on WhatsApp with the room number, they say that all the information will be sent to you. In the course of the rest, no programs came, they all found out on their own, they did not learn about much. The design took about 15 minutes, after which we showed our luggage, it was loaded onto the cart and Belboy took it to the room. Hostes did not escort us, it is understandable, since there were many questions by number, with the solution of which we were left alone.
The WhatsApp support line works very strangely, only once information came from there about the restaurant mode and the booking order of A-la cards.
I had questions about the number, which I immediately wrote on this line. Of the urgent, an electric kettle was needed to prepare a mixture of the child. There was nothing in the cribs, a hygienic set for a child, a bathrobe. Within 3 hours on the line no one answered, the message was read. After 3 hours, I had to write in a more stringent form already in three languages, but this did not give any results. I had to go my feet at the reception. There I met the manager for working with the guests Mr. Gö khan, who explained that the absence of a teapot in a five -star hotel is absolutely normal, there is a coffee machine, and there is a button for issuing hot water. If you did not know about it, I can go to show you. All this was said with a very unpleasant mockery.
I think most parents know that the children's mixture is prepared from boiled and chilled to 40-50 degrees of water. Moreover, Turkish water in bottles does not cause much trust in me. In the end, this is the decision of everyone, how and how to feed their child. By the way, in the description of the room an electric kettle is indicated, it is on the advertising photo of the hotel. There was absolutely nothing in the second room (Master of the Beds), the minibar is empty, neither coffee machine, nor kettle, nor hair dryer, nor weights. Nothing appeared until the end of our vacation, I will attach a photo on the day of departure. A hygienic set was brought to the child only at 22:00. The minibar replenishment in 5 days took place only twice, I already spat and did not bother them, took the water myself and brought them to the room. The cleaning was very low -quality, they didn’t even put the garbage bag, I had to do this when my packages ended, I asked me to provide it, they left me a roll, again put them myself.
This is a need, since the child still uses diapers. On the last day, there was no cleaning at all, we found it at about 19:00, I wrote on the support line to find out the reason why it happened. In response to this, neither "hello" nor "sorry", just one word - "guide". Of course, at 19:00 cleaning is no longer needed, we just wanted to relax in the room. The towels dried on the balcony, collected garbage and carried it on its own into the urn near the main entrance. And I really wanted to put the reception on the rack.
During cleaning, no consumables, cotton sticks, and wheels were replenished. If I knew, I would bring them from home. The floor on the balcony did not wash for a month for sure, there is a thick layer of dirt.
Number. Repair is good, everything is new, there is a smart home system. On the third day, there was a leak on top, after lunch another one, the Tekk is already our toilet.
It was unpleasant to control the work, since the masters who came proved that there was no spot on the ceiling, although I even see it with my poor vision. They wiped the puddle with a towel and were about to leave. After the repair, our toilet has already drunk, apparently they dragged on something preventively. In general, the whole day was in control of these work. In the room there are voltage drops, in particular at night and in the early morning, a very large load on the network. I put three devices (iPad, telephone, Powerbank) for charging, not one of them was fully charged by morning. On the penultimate day, I burned Powerbank and the adapter from charging (original) naturally immediately reported Gö kkhan about this problem, he seemed to instructed to measure the tension in the afternoon and was all right according to him. But the situation for me speaks for itself.
The view from the room was half, half on the pool, half for the construction. Naturally tried not to look there.
Often there were work, traveled cars, loaded sand, at night came sounds, similar to a knock on the piece of iron. The hotel has rooms with a direct or lateral view of the construction. And probably someone lives there, swimsuits were dried on the balconies, the doors in the corridor were open, there was cleaning. Naturally, not a single blogger or travel agent will show you them.
Wi-fi is constantly falling off, it is necessary to re-make the entrance. They abandoned this business, but for those who do not have local SIM cards, this can become a problem.
We smoothly move on to the next issue, the hotel’s advertising policy and relations with guests.
The hotel spent a very large advertising company, clearly spent huge resources on this. Until the end of May, advertising tours of travel agents Hotel, constant visits of influents, Russian and foreign ones continued. The upgrades of numbers have led to everyone in a row that family numbers were not available at all, no.
Our travel agent was engaged in booking, at first she received confirmation and said that they count the price, then again the hang up, there are no places. All this tyagomotin stretched for three days. She said that it is better to look for other options, because the policy of this hotel does not inspire her with trust. As a result, at their own peril and risk, they booked the number on their own (which is allegedly not) on the hotel website with instant confirmation. An automatic message fell on the phone that the reservation was interrupted, while the money from the card was completely written off. I had to get a little nervous, because no one answered and the confirmation of the mail came. In general, the hotel has a great failure in communication with guests, there is no service of personal assistants, on a common line, sometimes sometimes there are no workers who know certain languages, hence the neutrals for hours. The application has not yet been developed.
It is clear that someone should pay for this banquet and a beautiful picture.
The hotel greatly raised prices, in August the month in a similar number of numbers is a difference of only 50 thousand rubles from K. and 90 from MR. I want to say that you should not blindly trust everything that you see and give several examples.
There is no freshly squeezed orange juice in the hotel, there are Freesh only for breakfast. On the first day, they tried to pour a stake from a tap and bring my husband in a glass. The commercials show stake in glass and the first visitors of the hotel confirm that it was there. Now there is a stake in banks, so when ordering, be sure to specify what you want in the bank. The same thing with water, in the glass no longer, everything is in plastic. The first couple of days there was only one type of baby food, after the conversation, fruit, as well as a mixture appeared. Ice cream is not Movenpick, but Algida, the third most in the quality of the brand in Turkey from the available ones. Cheaper hotels try to use brands, because this is an indicator of quality.
Apparently, in the KHO other distribution of expenses and most of them are advertising.
There are no complaints about cosmetics, the quality is not bad. The dispensers are fixed to bilateral tape, one fell directly onto the leg during the washing in the shower. I had to glue it on my own, the benefit of a bilateral tape was with me. As she said earlier, everything that was on the first day remained, and was no longer replenished.
Unfortunately, the staff of the staff is very low, in addition, there are simply few guys. In the last days of our stay, there was a load of about 90%, not a single waiter was suitable at dinner, at the end of the dinner I had to independently go to the bar for a bottle of water and glasses. There was no question of drinks. The same situation is at the pools, there is no QR codes, the waiter takes place once at 10:00 when opening the bar collects orders, and in 20-30 minutes it spreads them. Next to lunch, no one has ever arrived, it was necessary to go to the bar on your own. It didn't bother me much.
A very large cluster near the central pool, at 11:00 there is not a single free sunbed. I managed to find a place on the beach, on the very edge. The waiters naturally do not reach there. The same situation in the main restaurant for lunch and dinner is difficult to find a free table and wait for instruments and elementary water. For lunch, permanent queues to the Italian and a snake-restaurant on the beach, you are brought to a waiting list. In the main restaurant, the buffet for lunch is very poor. Much ends and is not added. Avocado is only for breakfast, one half in one hand, ask the cook on the corner where tomatoes stand. Once I managed to have lunch in Italian, as a result of a burning pizza, stale fry potatoes without a single sauce (according to the menu it goes with cheese and truffles), a mixed salad, I don’t complain about. Other attempts were unsuccessful, at 16:00 and 22:00 one day there was no pizza test in stock. It is very strange not to cook pizza with an Italian restaurant.
In SNEK, a bar on the beach could not have lunch once because of the queues. Judging by the photographs, there are interesting dishes there, but for me personally they do not cost the hour of state in line.
The situation with records in alkaccans is personally incomprehensible to me, every day at 8:30 in the morning there is a turn near the guest relay, now it seems that the record has been transferred to the lobby bar, but in fact nothing has changed . .
There are no napkins, paper and wet throughout the hotel. Tables are often inappropriate, not removed, without devices. Fat spots on furniture are present for several days, no one removes them.
A one -time dishes requires finalization, it looks very unpresentable. In recent days, they refused to apply ice cream to the child in a disposable cup, we already followed him from the beach to the confectionery through the entire hotel.
The choice in the confectionery in the first 2 days was very sad, when the hotel was completely settled, there was more a choice of desserts, but they ended faster.
I really liked the coffee shop, the barista really tries. Unfortunately, I visited it in the last two days, because there was no information, nothing has been given, I had to learn about all the locations and events on their own.
It turns out there there was yoga on canvases and subu in the morning, but there was no way to use this due to the lack of information.
The mini-club caused me the greatest surprise, I had never seen such a system anywhere, especially in the hotels five stars. In the photo and in the reviews, everything looks very beautiful, in fact the territory of the club is small, there are several rooms, of which in general access are only two or old for younger age (2-4 years old), the other for older children. In both rooms there is one slide, small toys, in a room for older children - drawing tables.
The rest of the rooms (beauty salon, vlog, labyrinth) are closed to the key during the day, and open only for half an hour or an hour a day when activati pass there. On the first evening, we went with the child to explore the mini-club, she dreamed of getting into the room of the beauty salon. The room was closed, I asked her to open for a couple of minutes to just look and go out what was refused. I had to go to the reception, there was an acquaintance with Mr. Gokhan. Together we came to a mini-club, by that time the child was sobbing under the door of the room for about 15 minutes. Gö kkhan said that they would open the room only for us. I proposed to sign some papers that I undertake to compensate for the damage to the hotel. There is only a table in the room, several chairs, mirrors. It goes without saying that the parent must cover the damage if the child gives him. But we did not have such a goal, we just wanted to play a little. The very attitude, communication with the guests, raises big questions.
I got the impression that everyone, from the waiter to the chief manager, was simply serving salaries and are not interested in the guests to be happy. Okay, adult guests, I won’t be upset if I don’t have orange juice, but it’s very offensive for a small child.
Also in the mini-club there is a platform on the street with quite dangerous slides and sites above growth, with metal parts below, where the child can climb. In the early days there was not even an animator, or he stood in the corner played the phone, went inside the room when he wanted and the site remained unattended by adults. Even seeing a dangerous situation, he did not warn the children to go down or would not go where they should not. For me, this is not a problem, I always play with my child myself.
In parallel, she looked after another four -year -old boy, who was left in the club and the animators did not engage in, he was very active and could just break his head several times. I think this can be important for other parents who are used to leaving the child alone in the minista club. It is simply dangerous in my opinion. It is worth saying that there is no restaurant and is not planned.
In general, you can leave the child, but they are responsible only for his stay there, they will not let out from the turnstile. And entertainment is himself. Paper, pencils must be taken on your own, the animator simply with a gesture indicates a box. There are nannies of 50 euros per hour, but if this is the level of animators, then I think it makes no sense. A very non -oriented policy, yes, of course, a child can fall, hit, but not to follow at all - it is very strange. Everyone goes to the hotel for good impressions and entertainment, and not get injuries.
This is not a sea of Olyudeniz, with which many associate the Fethiye region.
In the bar on the beach, the lack of staff and waiters. The professional bartender that can interfere with the cocktails according to your wishes, only one literally breaks, as it serves both sitting at the bar, and makes orders from the waiters, and still teaches them something. A lot of helping boys on the patch. They try as they can, it is exclusively the guilt of the hotel, that they did not even conduct primary training. I advise you to carefully monitor what and how you are poured, my husband was noticed a bottle of a local alcoholic beverage, which is not in the concept. This is another reason why you are persistently sent from the bar back to the sunbed. Few can determine exactly the ingredients of a cocktail of several components. For pleasure, just sit at the bar, observe the work of the bartender, chat with him, you also have to fight.
In general, the impression was that the influenters “overeat” the hotel, and he entered into the regime of saving on ordinary tourists. After raising, the money will not arrive soon, but you need to pull the strap. Therefore, many can wait for a disappointment to whom well -accepted travel agents sold the hotel, presenting as a heavy luxury and premium. Of course, this is far from the case, there are no orders for the QR code, there are no fruit plates and snacks on the beach by the pool, there are no ice cream, you need to go to the confectionery through the entire hotel and it is frankly of the average quality. Now, also in plastic cups, they stopped applying, everything for you, dear guests.
The water park is located at the entrance to the hotel. There are slides for adults with a warm pool. The water park for middle -aged children, one day after lunch, was closed, there was no announcement about the causes and time of opening.
I suppose that some problem with heated, since the water in it and the splash zone for the kids was very cold. A strong lack of sun loungers, each water park is literally 15 pieces, people stand on their feet, a towel on a fence, they are simply waiting for their children. Walking to the nearest bar is very far away, past the entire building and right to the beach or pool, 700-800 meters in my estimates. There is not even an elementary refrigerator with water in the water park, which I told the hotel representative, but there are no changes.
On the day of our race, work was underway at a construction site, and construction dust stood over this zone. I can’t comment on health conditions, but this does not inspire confidence in me. There is a whole group of numbers under which garbage tanks and constantly working batteries are located.
General impression. Of course, the hotel has excellent new locations. But for me personally, this does not matter if there is no way to use them.
The hotel’s reaction to questions and criticism is also very unpleasant, it is simply self -tapping with the words “not provided for by the concept” by creating a beautiful picture and having completed the booking plan, they did not take care to ensure what is behind it. I think this is not a very correct policy, in Turkey high competition, tourists have the idea of the level of service, some simply will not prefer the hotel again. Our family is one of these cases, we have a pool of trusted hotels, where we go depending on the season, mood, and the availability of rooms. Until in this hotel, politics in relation to guests and especially to children, I do not see a single reason to prefer it. We all go on vacation for good emotions in the first place, yes, there is trouble in the form of a current toilet, but the main thing is to feel like a welcome guest, not second -rate, after influents, who is given what they hit. We paid for the Big Family Room 780 euros per day.
This money is definitely not worth it. Perhaps those who book a hotel at 300-400 euros will have a different impression. But for me personally, it is better to pay 100 euros per day and have a real premium service, and not dust in the eyes, and literally. By the way, the hotel representative himself said that they are not positioned as premium, they have no competitions with the grands (MR, Kullinan, Reignum, etc. ), and there are no such goals.
The last curious detail, I do not know how, but the reviews of the hotel at Google arerying within 15-20 minutes. In Instagram, representatives of the hotel did not answer on the official page, I wrote a couple of comments about the children's club and the water park in absolutely censored form. Now I found that they blocked me. Awesome customer orientation. But I am sure that the more guests will return from the hotel, the more difficult it will be to hide the truth. I hope they will still work with shortcomings.
In my understanding, the hotel is in the Papill-Gloria category (not sereni), and with an unfinished service. He is a premium if he does not, then not soon. This season I would not recommend going to the hotel until they deal with their concept and will not work for people (children) for a year. The old hotel will not, and there will be hope that the service will improve. For most premium is food and drinks, for me this is primarily an attitude. I can say that from the beginning to the end of the rest, I was unpleasant for me to be at the hotel, how beautiful it would not have been around. When leaving, they handed over the key at the reception at 12:00, even no one wished us a good way and did not spend. Gule Gule, Ho
Translated automatically from Russian. View original
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