Terrible attitude towards Russian speakers! They steal money on the first day of arrival!

Written: 18 august 2019
Travel time: 16 — 26 august 2019
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 4.0
Food: 4.0
Amenities: 5.0
We are now staying in this hotel, which provided us with the most nightmarish start to our holiday. On the very first evening we went to dinner, returned after 20 minutes, the door to the balcony was broken in the room and $ 400 was stolen. The staff refused to call the police, because, according to them, “this is not in their competence”, they were treated in a boorish way. When they started to find out at the reception what to do next, they threatened to evict us if we didn’t calm down and forget about our money. There are no words. They don't care about their visitors. This has never happened before in any other hotel. There was no help in finding a guide, almost just send you. The food is monotonous, no desserts, only fruits. We will never come back here again! And we do not recommend! PS: coral travel does not warn that there is no transfer to Kas in the package tour and no guide, and even for an additional fee no one will come to you! They are rude and insult on the hotline (shut up and leave us alone, if you don’t like it, get back, these are their words) honestly, I’m shocked
Translated automatically from Russian. View original