Отель с ротовирусом Hotel with rotavirus

Good afternoon tourists. Forced to write a review about the service at the hotel Akka Antedon Kemer 5 *. Arrived to rest with a company of sisters and our numerous children. I have a cheerful and persistent, as it turned out, lasted 9 days, my son, 1 year and 4 months. The flight was at night, therefore, it was not possible to sleep because of a small baby in her arms. We arrived at the hotel around 08.30-09.00, my child needs a shower for hygiene, breakfast and morning sleep. At the reception they said that there are no rooms, wait for 14.00, while where to wash a child who has been crap with loose stools (after the flight) from head to toe (the diaper leaked, and I was already in a soiled T-shirt, sorry for such details), as you know, with wet wipes no longer doable. I asked to give me a towel and take me to any room or public place where there is hot water and I can wash the baby. This request was ignored three times by the young people at the counter, and endless requests to call the hotel manager, even when I was already crying from indifference - no one gave me a towel and pointed to the toilet in the lobby, where there is only a sink and a thin stream of ice water. Can you imagine moms? , how is it to subject your own child to such a wash, honestly, sobbed out loud with her son. At the end of the procedure, a girl with guest relations came to the toilet and gave me a towel. Thank her very much! As a result, they changed from a suitcase into clean clothes right in the lobby, like homeless people. It would be very funny if it weren't so sad. 5* hotel, family hotel for families with children. Then we ourselves looked for where to eat, where to sit, and every thirty minutes I ran to the reception to ask for a room. The child, exhausted, was already expecting sleep, and in the lobby where the crowds of people could not fall asleep from overexcitation and flight. He doesn't sleep in the wheelchair. So accustomed to the bed. Our feature. I got the number by 11.30 hours, went to bed. The next day life got better. And depriving my son of a children's room, swimming pool, animation, dousing with antiseptics, we spent a wonderful time with him, simply because I enjoyed the fact that the child gets high from the sea. The hotel area is nice, beautiful, with different cafes and entertainment. The food is good, varied, I would say that too much. Although there are a lot of people. Everyone has different tastes. But we missed it due to the fact that the virus was walking somewhere nearby. Next, I write briefly about the main thing. Cleaning just ahtung. Like in a hostel. I do not consider changing towels and bed linen as cleaning, this is a mandatory function. Cleaning in 5 * is mopping, cleaning plumbing, damp cleaning of furniture from dust. No commercials. I cleaned myself after cleaning. There is a virus in the hotel. Coxsackievirus, rotovirus. My sister's child fell ill and that's it, then all the children fell ill in a circle. Even my older sister. Everything is different. Vomiting, diarrhea, fever, weakness, rash in one child. The sister took a three-year-old child to the clinic to drip. But the dropper was not made. Gave rehydron. Good thing we were ready for anything. Stock up on first aid kits. We lived in two rooms. Our number 1006, tired of dirt (once it was 5 *), the bed linen is all washed out, sometimes with katazhki, the towels are just as beautiful. There were four of us, a sister with a three-year-old son and I with my son 1.4. Another sister in another room with her three children. Yesterday and today, the sister spent the night with another sister in a crowd. I am writing online from the hotel. We wanted to keep the health of the smallest member of the family to the end. Failed. Tonight it was gargling. It vomited strongly. Now severe diarrhea. I don't feed. And this is despite the fact that I have been keeping him on a diet for the last few days, because I felt that we would catch it. And we, after all, even distanced ourselves from the sisters so as not to get infected. Yesterday I ate only rice in the evening. Otherwise, I'm afraid it would be worse. And according to the cleaners, shopkeepers and the list of sick people (they said that 5 rooms with Coxsackie are lying), the rest with vomiting and diarrhea from an intestinal infection and how many more children with rotovirus in the hotel God knows. All hotel managers seem to live on the moon. I asked for the disinfection of our rooms three times. Not once did it happen to us. The hotel management is apparently on vacation in Europe, they don’t care about the reputation of the hotel as a whole, they don’t care about the health of the hotel guests, mostly children, and where is it in general ? ! Where are the measures to combat the virus. Why are the pools open? Why is there no disinfection of rooms where patients are? ! Why don't they listen to what they are saying? Listening and hearing are two different things. We're leaving tomorrow, thank God. I hope the son recovers tomorrow before departure. Thanks to the son who stayed for more than a week in a hotel where the infection is raging. The room cooling system in the hotel is one common to all rooms. Start processing with it. I deprived my child of the pool, the children's room and all the activities for children. And we still get sick. And here every third child with such symptoms. My advice: do not go here now to rest with small children. The hotel is no longer 5*. The virus walks around the hotel, I "doused" the child with antiseptics, did not take me to the pool and children's places. The rooms are tired of dirt. Service / cleaning / deaf managers just surprised. I write quickly, I will not check for errors. I went on to take care of my child. Have a nice holiday.