Good hotel but needs work

Written: 7 september 2019
Travel time: 30 august — 7 september 2019
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children; For recreation with friends, for young people
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 7.0
Cleanliness: 4.0
Food: 10.0
Amenities: 10.0
Nice hotel, spacious area, very friendly waiters and bartenders, everyone tries to please in everything! There is entertainment for children, there is enough space for everyone, both at the pool and on the beach. A variety of food, very tasty vegetables and fruits, there is always fish, seafood, you will not stay hungry!
Didn't like it: the children's menu is practically the same as the adult one, but there are baby purees, juices, cereals, flavored milk. At the reception they refused to help us in changing the room, we were resting 3 adults and a child 1.5 years old. We settled in a standard room with a small area, given that they also delivered a baby bed, and the room became too crowded! Although the hotel has standard rooms, the area of ​ ​ ​ ​ which is 42 square meters. three days later, we accidentally stumbled upon a manager who conducted a survey on the beach, how we relax and whether we like everything, she also solved this issue in 5 minutes! Therefore, my advice is to contact the manager girls who sit at a separate table near the reception, they decide everything as conveniently as possible for you!
Cleaning is very poor, bed linen was changed only once in 8 days! Shock! No one washed the plumbing, the washbasin did not drain, no gels, soap were delivered, and they even forgot to put toilet paper), but forget about a clean field without gunpowder and sand! Dirty dishes often come across in the dining room, so be careful what you take! On day 4, our child caught the Coxsackie enterovirus, and then my husband and I became infected! Therefore, I do not advise in the near future with children to go here.
Translated automatically from Russian. View original