Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
5.0
Cleanliness:
5.0
Food:
7.0
Amenities:
7.0
Good afternoon! Ticket purchased from Tez Tour. Rest period 15.09-25.09. 2017.
Previously, the hotel was on the stop, in the hotel reservation request, the tour operator made special notes: accommodation in block 3. Special date - 10 years of marriage. Upon arrival at the hotel, we were placed in the third block on the third floor (room 3308), but in the last room, which is located next to the passage to the neighboring buildings (2 and 1 buildings), and also, behind the door of the room there is a spiral staircase, which descend / tenants rise from the 1st to the 4th floor. Thus, all passing guests become witnesses and involuntary observers of our room. There is a constant noise from the transition, where the staff transports everything necessary to fill the rooms in buildings 2 and 1. And you can hear the music from the neighboring hotel until 24.00, because the rooms 3301-3308 are located on the left side of the building. And the rumble is such that there is a feeling of a disco right in our room. We contacted the front desk and asked to change the room. Received an answer; the hotel is on the foot, there is no other room for you, or you live in your room or move to a noisy building number 1. I explain once again - we have a special date - 10 years of marriage, we want to relax in silence, and not in front of the hotel guests, our tour operator indicated all this in the voucher, the hotel confirmed the reservation with these notes, so you have rooms, why are we must live for 10 days in constant noise day and night? I receive an answer from the receptionist Lyudmila; "you didn't write that you don't want to live near the aisle by the stairs! Very witty, isn't it? queues for relocation to our building, because it is simply impossible to live in the first and sixth buildings, because of the music from neighboring hotels, and therefore, they, guests who want to move to our building for a long time, are in priority than we, who were originally booked And we can get a new number only after September 22. But why do you need it, you are already flying away on 25, live where you were settled.
I understand that the situation is absurd, it is useless to speak with the reception and I go on 16.09. 2017 to meet the guide Rustem from Tez Tour. I describe the situation, he says that this hotel will always listen to the guests. Calls to Moscow, according to the voucher, he sees that all the notes about the settlement are there, he offers to go to the reception with him. Then the story goes to a new, completely unexpected level. They invite the hotel manager Murat, who is the main guest check-in manager, the guide from Tez-Tour - Rustem and the hotel representative - Murat begin to discuss our problems... then complete trash
I will not quote the entire dialogue, whoever is interested I will write everything in a personal - only the result. Murat (the chief and for the accommodation of guests) says that in his opinion our room is good, or rather the best that is currently in the third building for guests WITH A SPECIAL DATE !! . He says that 162 families want to move to our building and he categorically refuses to move us to another room in our building, BECAUSE THERE IS NO MEANING IN THIS... Further, the guide Tez-Tura translates the final verdict of the manager Murat to me: "tell the guests, I I won't move them, and if they don't like the room, THESE GUESTS CAN LEAVE THE HOTEL!!!!! "
I have never, and in no country in the world, heard such a shameless attitude towards guests, especially if a note is written in the voucher - a special date, and the hotel takes this into account in the concept of the season.
During further residence, of course, our neighbors change, but no one relocates us. I write to the Tez-Tour representative in Moscow, but nothing happens. We were denied a change of room and that's it . . although people naturally left for 10 days and the rooms changed . . I understand that it's useless to swear and spoil your vacation, I don't want to at a cost of $ 2700.
I will definitely send the management of the Hotel, and Tez-Tour, an official letter about the treatment of tourists at this hotel when they are settled.
Dear tourists, if you are ready for such a settlement in a 5 star hotel, then perhaps you will enjoy your vacation. But I don’t recommend the hotel to the residents of the capital, neither the service nor the cuisine are 5 stars by any means . . The rating is artificially high.
We do not understand this inexplicable rudeness and low level of management! If there are no rooms in the hotel, they should not be confirmed, and not fill the hotel to the eyeballs and then, just brush off the guests.
Another point - the return flight was postponed from 25.09 -3 times (Yakutia Airlines), the hotel guide forgot to update the information about the flight, it was embarrassing that the check-out from the hotel was at 05.25, and the flight from Antalya at 23.55. (taken out in 18 hours), it's good that there was his phone, after a showdown with the settlement, they called, then he sent updates on departure. Be careful when checking your flight details. .
As a result, the total flight delay is 24 hours, there are no rooms in the hotel, so think in advance how you will rebook a room in case of force majeure, do not spend the night on the pier!
We were lucky, we were rebooked a room (price $ 10 - 1 hour), and since the flight delay was big, Tez-Tour himself paid the hotel for the last day and we got the money back...
What we liked:
1 wide beach - excellent clean sea (although immediately buy slippers in the store across the road, entering the sea without them is very painful)
2. very fast work of waiters (taking into account that almost no one leaves a tip)
3. Large beautiful territory.
4. There is a lot of food, but monotonous. True, when leaving the tables, be careful, local cats in your absence can feast on your plate, it's good that the table neighbors warn about an uninvited guest)
5. A beach shop with textiles is much better in quality than across the road.
Minuses:
1) accommodation, housekeeping, soundproofing of rooms,
2.09/21/2017 at 22.30 suddenly turned off the light in the entire hotel. We were in a drunk bar, next to the main entrance. 40 minutes of absolute darkness, no one brought candles, even went out to the guests to explain what was the matter. Moved, including phones, to highlight at least something. We realized later that this is a regular problem, during the day there was also no light in the rooms, so nothing works.
3) local alcohol in bars is badyazhny - see what they pour for you).
4) I had to borrow sunbeds from 7.00, those who came at 9.00 on towels were placed right on the beach, there were no sunbeds at all (especially a lot of people drove in after 09/24/2017). Screams, swearing, fights for sunbeds.
5) The hotel guide from Tez-Tour does not defend the wishes of the guests, apparently, he does not want to spoil relations with his compatriots. Aneh-tour, CORAL, PEGAS - there are many more guests.
P. S. : after 22.09 the water temperature began to drop, after 15.00 the wind starts on the beach and strong waves - people move to the pool. Definitely do not recommend the hotel for Muscovites, do not spoil your holiday.
Previously, the hotel was on the stop, in the hotel reservation request, the tour operator made special notes: accommodation in block 3. Special date - 10 years of marriage. Upon arrival at the hotel, we were placed in the third block on the third floor (room 3308), but in the last room, which is located next to the passage to the neighboring buildings (2 and 1 buildings), and also, behind the door of the room there is a spiral staircase, which descend / tenants rise from the 1st to the 4th floor. Thus, all passing guests become witnesses and involuntary observers of our room. There is a constant noise from the transition, where the staff transports everything necessary to fill the rooms in buildings 2 and 1. And you can hear the music from the neighboring hotel until 24.00, because the rooms 3301-3308 are located on the left side of the building. And the rumble is such that there is a feeling of a disco right in our room. We contacted the front desk and asked to change the room. Received an answer; the hotel is on the foot, there is no other room for you, or you live in your room or move to a noisy building number 1. I explain once again - we have a special date - 10 years of marriage, we want to relax in silence, and not in front of the hotel guests, our tour operator indicated all this in the voucher, the hotel confirmed the reservation with these notes, so you have rooms, why are we must live for 10 days in constant noise day and night? I receive an answer from the receptionist Lyudmila; "you didn't write that you don't want to live near the aisle by the stairs! Very witty, isn't it? queues for relocation to our building, because it is simply impossible to live in the first and sixth buildings, because of the music from neighboring hotels, and therefore, they, guests who want to move to our building for a long time, are in priority than we, who were originally booked And we can get a new number only after September 22. But why do you need it, you are already flying away on 25, live where you were settled.
I understand that the situation is absurd, it is useless to speak with the reception and I go on 16.09. 2017 to meet the guide Rustem from Tez Tour. I describe the situation, he says that this hotel will always listen to the guests. Calls to Moscow, according to the voucher, he sees that all the notes about the settlement are there, he offers to go to the reception with him. Then the story goes to a new, completely unexpected level. They invite the hotel manager Murat, who is the main guest check-in manager, the guide from Tez-Tour - Rustem and the hotel representative - Murat begin to discuss our problems... then complete trash
I will not quote the entire dialogue, whoever is interested I will write everything in a personal - only the result. Murat (the chief and for the accommodation of guests) says that in his opinion our room is good, or rather the best that is currently in the third building for guests WITH A SPECIAL DATE !! . He says that 162 families want to move to our building and he categorically refuses to move us to another room in our building, BECAUSE THERE IS NO MEANING IN THIS... Further, the guide Tez-Tura translates the final verdict of the manager Murat to me: "tell the guests, I I won't move them, and if they don't like the room, THESE GUESTS CAN LEAVE THE HOTEL!!!!! "
I have never, and in no country in the world, heard such a shameless attitude towards guests, especially if a note is written in the voucher - a special date, and the hotel takes this into account in the concept of the season.
During further residence, of course, our neighbors change, but no one relocates us. I write to the Tez-Tour representative in Moscow, but nothing happens. We were denied a change of room and that's it . . although people naturally left for 10 days and the rooms changed . . I understand that it's useless to swear and spoil your vacation, I don't want to at a cost of $ 2700.
I will definitely send the management of the Hotel, and Tez-Tour, an official letter about the treatment of tourists at this hotel when they are settled.
Dear tourists, if you are ready for such a settlement in a 5 star hotel, then perhaps you will enjoy your vacation. But I don’t recommend the hotel to the residents of the capital, neither the service nor the cuisine are 5 stars by any means . . The rating is artificially high.
We do not understand this inexplicable rudeness and low level of management! If there are no rooms in the hotel, they should not be confirmed, and not fill the hotel to the eyeballs and then, just brush off the guests.
Another point - the return flight was postponed from 25.09 -3 times (Yakutia Airlines), the hotel guide forgot to update the information about the flight, it was embarrassing that the check-out from the hotel was at 05.25, and the flight from Antalya at 23.55. (taken out in 18 hours), it's good that there was his phone, after a showdown with the settlement, they called, then he sent updates on departure. Be careful when checking your flight details. .
As a result, the total flight delay is 24 hours, there are no rooms in the hotel, so think in advance how you will rebook a room in case of force majeure, do not spend the night on the pier!
We were lucky, we were rebooked a room (price $ 10 - 1 hour), and since the flight delay was big, Tez-Tour himself paid the hotel for the last day and we got the money back...
What we liked:
1 wide beach - excellent clean sea (although immediately buy slippers in the store across the road, entering the sea without them is very painful)
2. very fast work of waiters (taking into account that almost no one leaves a tip)
3. Large beautiful territory.
4. There is a lot of food, but monotonous. True, when leaving the tables, be careful, local cats in your absence can feast on your plate, it's good that the table neighbors warn about an uninvited guest)
5. A beach shop with textiles is much better in quality than across the road.
Minuses:
1) accommodation, housekeeping, soundproofing of rooms,
2.09/21/2017 at 22.30 suddenly turned off the light in the entire hotel. We were in a drunk bar, next to the main entrance. 40 minutes of absolute darkness, no one brought candles, even went out to the guests to explain what was the matter. Moved, including phones, to highlight at least something. We realized later that this is a regular problem, during the day there was also no light in the rooms, so nothing works.
3) local alcohol in bars is badyazhny - see what they pour for you).
4) I had to borrow sunbeds from 7.00, those who came at 9.00 on towels were placed right on the beach, there were no sunbeds at all (especially a lot of people drove in after 09/24/2017). Screams, swearing, fights for sunbeds.
5) The hotel guide from Tez-Tour does not defend the wishes of the guests, apparently, he does not want to spoil relations with his compatriots. Aneh-tour, CORAL, PEGAS - there are many more guests.
P. S. : after 22.09 the water temperature began to drop, after 15.00 the wind starts on the beach and strong waves - people move to the pool. Definitely do not recommend the hotel for Muscovites, do not spoil your holiday.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- The most dangerous hotel for guests
- Hotel for all 10
- Great hotel despite tired rooms!
- do not take building 1 very loud music
- A hotel I won't be returning to
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