Мухи везде. Плохая еда. Ужасный сервис Flies are everywhere. Bad food. Terrible service

The ALVA DONNA hotel, like the whole of Turkey, has become even more expensive in 2019. But the quality of service has gotten worse. On everything began to save. Shrimp, squid, mussels and salads with them disappeared from the menu. Lula kebab and many meat dishes. Sweets from 8 days only once was a good choice. Almost all fruits are green. In 2019 there were half of the dishes from what was in 2018. But the worst thing is the savings on flies. More precisely on the persecution of flies. They bothered everywhere - in restaurants, a lobby bar, on the beach by the sea, near the pool, everywhere. The service is generally disgusting.

The hotel is aimed at tourists from the CIS. About 70% are Russians. The rest - all a little bit from other republics of the USSR. Hence the attitude of the staff towards tourists. We are from Kyiv. Apparently that's why we don't give a damn. We are not the majority. So, everything is in order. In 2018 we (me, wife and son) took a tour for 6 nights. We chose a duplex room (two-story room, 2 rooms, 2 bathrooms). Paid the travel agency $250. We arrived late. And they settled in around midnight.

They gave us a room either in the 1st or 2nd building. The location of these buildings is so-so, but the main inconvenience came from very loud air conditioners. Until the morning we somehow spent the night. In the morning I went to the reception desk demanding a change of room. I was offered to wait a bit and the masters will fix everything. I categorically refused. The senior manager listened to me and offered me a room in the sixth building. The difference is huge. Everything works fine, the floor is carpeted. True windows on the neighboring hotel, on the laundry and in the evenings there are discos. He asked if there was anything else to choose from. The manager replied that there were few duplexes, and this was the only option that they could offer us. And thanks for that. We moved on and we enjoyed the hotel and there were no more shortcomings.

This year (2019) we decided to stay again in this hotel. I really liked it. We took a tour for 7 nights for $3000. We took the standard. They thought suddenly something was wrong with the number, they would easily change it.
This time we arrived in the morning. We were at the hotel at 9:30. At the reception they said that the check-in would be after 12. I asked what room options there were for a surcharge. The girl offered a duplex. Surcharge 150$. Overnight. That is, for 7 nights surcharge 1050!!! ! But the girl convinced me to be patient. Since we are not the first time, they will give us a good number. Bonuses and all. And at 12-30 from our group, one by one, tourists from Russia went to settle in buildings 4-5-6 (good ones from 3 to 6). We have been asked to be more patient.

And at 13-30 we were given the coveted keys! True, in the second building, but the number DUPLEX!!! ! Two-story, two-room suite! Here is a bonus!
The joy was premature. On the second floor, the air conditioner roars like a truck. The door (sliding) in the bathroom is jammed. There are two wash basins next to the bathroom. The one on the left has a clogged sink. There is no internet on the second floor. Someone knocked out the door to the room.

The holes were somehow smeared with alabaster and slightly painted ...We ask the administration to change the room. We are told that the hotel is 100% loaded and can only offer repairs. Of all the shortcomings, the air conditioner on the second floor is the most annoying. While things were being unpacked, a technician came. Neither Russian nor English unfortunately understands. We call the reception desk, we say the problem, they translate it into Turkish. Returned half an hour later with a ladder and a bucket. Drained 2 buckets of condensate. The noise became less than 10 percent. Or rather, the nasty rattling went away. But the main problem is that the speed is either maximum or the air conditioner does not work. He says he can't do it himself. Need help from an electrician. I show $20 in response. I say baksheesh. If you do, there will be baksheesh. Yakshi? He smiles back.

The two of them soon arrived. They've been spinning for an hour. They say nothing will work. The motor needs to be changed. They came back half an hour later. The motor has been changed.
But there is no minimum speed of blowing. There was an average. They said that was all they could do. In general, they are without baksheesh, and I am with a loudly working air conditioner. Noisy of course. You can't sleep. The son came up with the solution. 2/3 of the air intake plugged with a towel. Finally the problem is solved. Considering the experience of repairing the air conditioner, I cleaned the washbasin myself. They just banged on the bathroom door. There was internet on the 2nd floor. By the way, the Internet today is not only entertainment, but also work. At the reception, we were assured that the master would fix everything remotely. It didn't work out in the evening. The next day too. On the third day they said that the master will come at 14-30. Did not come. We call reception. We are still asking for a change. There are no numbers. I'm going to the reception. They say that this is all the competence of the tour. We explain our problems to the girl. The answer is standard: they will contact you, call you tomorrow, etc.

Asking who's in charge here.
It turns out this is a young woman whose name is Alice. She listened to our request. And also offered to come tomorrow. We say we don't fight. All the time we ask you to fix it or give another number. How much can you resist? What is this attitude and service in a premium hotel? Alice replied that the Alva Donna chain is just a 5, "we have never positioned ourselves as premium hotels. " Let us suppose. But is this a normal attitude and service? Alice replied that she did not intend to comment on the work of her subordinates. And that we just find fault ...Just like in the housing office. Or welfare. We make an appointment at 9 am. Let's change the number.


I did not have time to come to the room, the call. From reception. The girl said that the hotel administration gives an invitation to our family in Chinese a la carte. The thought flashed about whether the Turks are related to the Danaans? And then recently Turkish gifts with a specific smell ...In vain.
The Chinese restaurant exceeded all expectations. Huge portions of shrimp, rolls, Peking duck ...And very polite and friendly staff. Such a dinner in Kyiv costs at least $200. Indeed, a good gift! We are happy to leave generous tips.

I arrived at the gastroduction table 10 minutes early. There was one person ahead of me. Alice noticed me, whispered something to the worker and left. It's my turn. I say that we agreed with Alice at 9-00. “Unfortunately, she left for breakfast. Come back in 30 minutes, ” the girl from the tour told me. I said that I had already had breakfast and I would not go anywhere. The girl called Alice, reminded me of me. Alice was yelling at her on the phone in Turkish. The girl blushed, and then turned pale. After hanging up, she said in a trembling voice that I would have to deal with Murat Bey. Apparently this man is a senior in repression. I asked if he knew Russian. Murat replied that he knew a little.
I asked if he knows why I want to change the number. He replied that he knew briefly. Didn't listen to me. He asked if we packed our things or not. I answered no. To the question "why", he replied that there is no certainty that we will be offered a better room than the current one.

And the room was indeed offered to Mr. ...In the same, second building. At first glance it looks like a standard room. And the air conditioner works properly and everything is neat. But there is one caveat. In the middle of the room there is a door to the next room. Ordinary interior door. No hint of soundproofing. If the door opens, then everything is ok. Normal double room. And so, through the cracks, even the quietest neighbors will be heard. Even if they were talking in whispers. But the door was locked. A family with small children would be accommodated in the next room. And then goodbye sleep and nerves. Thanks Murat Bey. Thank you Alice...The Danes came to mind again...

I return to the tour and ask the girl to call an IT engineer or simply on the Internet. She offers to go to the room, and then he will come a little later. I answer that I will not go anywhere and I will not get up. He is very busy? Queue? So they can stand for 15 minutes. And I have been in this queue for the fourth day. And about a miracle! After 5 minutes, an engineer appears. Ten minutes later he was in the room. The device shows the Internet speed 0, Z. After another 10 minutes, it turns out that the router is broken. Half an hour later, a new router was installed and the Internet was working! Hallelujah!

Then we...no, we didn't enjoy the hotel. We were content with what we had. The flies were very annoying. They climbed on the face, legs, arms and, much worse, on food. They also bit. Lying on the beach, squinting into the sun, dreaming about something...And then BAM! The fly bit. Or in the lobby bar I sat down after dinner to listen to Olga perform something from the classics on the piano. Heard. He closed his eyes. And then BAM! The fly bit me again.
And unripe fruit in the restaurant. Which cannot be bitten. Unless the grapes were edible and ripe. In general, the fruits were apples, plums, pears and grapes.

The above fruits in the market cost about 4 lire. And at that time there was a season for strawberries, figs, etc. But this is already 10 lira each. Apparently it is extremely expensive for such a hotel. The choice of dishes in the main restaurant has also become poorer. It's not that we're starving. No. But in 2018, the menu could be summed up in one word: abundance. In 2019 "there is something to eat. "

Of the positive, I remember only the spa and evening shows. Everything is the same as last year. The rest didn't get any better.

P. S. Will I ever return to this hotel? No.

Unfortunately or fortunately,
The truth is simple:
never come back
To the old places.
Even if the ashes
Looks quite
Can't find what we're looking for
Neither you nor me.