Badly. I do not recommend! :((

Written: 26 july 2020
Travel time: 1 — 9 june 2020
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 4.0
Food: 3.0
Amenities: 7.0
I want to tell you about the “premium class super hotel” Alva Donna World Palace Kiris/Kemer. Expensive and daring)))
The hotel is not ready for tourists after the covid quarantine, it does not correspond to the declared stardom and status. The hotel has become a "sharashkin office", tour operator "Join Up".
The bus, the road to the hotel is excellent.
Hotel guide 3+.
Well, probably like everywhere the main thing is to make excursions. And don’t take “you’re not my friend anymore and don’t pee in my pot”))) or “goodbye”)))
And in general: “Darling, we go shopping with children for 1 month, from the maternity hospital, what’s stopping you dear? ))))”
Settlement is long. Arriving at 17.00, we were also asked to walk for half an hour with a 3-year-old child. Although the check-in from 14.00 and the departure was specially taken during the day.
They didn’t take us to the room, look for it yourself, suitcases for 1 € will be brought in another half an hour after you find your room yourself.

Room 4th floor does not have air conditioning. Rather, they work, but only warm air blows from them.
And be careful, they can fall in your face))) air conditioner cover in the ceiling. And no one even apologizes.
See photos of this wonderful adventure. The first night we slept with the window open, we were bitten by mosquitoes. The air conditioner repairman came at lunchtime the next day, when the child should be sleeping. After the repair, we were told not to pull the card from the honeycomb. Since the light and power of the air conditioner turn off and it does not restart. So my dears, either frost or stuffiness. The temperature is not controlled)) well, this is a cool hotel)))
The air conditioner worked for a day and then stopped freezing. Again the master at lunchtime for repairs. But before that, a long conversation at the reception about the fact that we ourselves are to blame for the fact that the air conditioner does not work, we secretly pull out a card from the honeycomb))) The replacement of the room is long, to deliver the bed to the child from the third request from the previous room. Pani Storozhenko's tour always convinces everyone that she is being lied to. Hamka is rare. And she's not alone.
There are not enough places on the beaches, you need to take sunbeds at 6 in the morning)))
Again we go to the gas station - to which we hear the answer: “Well, these are our people, throw off your towels and lie down where you want”)))
Should we be in conflict with other vacationers or should the hotel take action and security?
To all one answer: "We will take action. "
But no one takes anything
The rooms on the 4th floor closer to the sea have a bad Internet. Well, this can not be, no one complains))) For some reason, only on the beach people say that they go with the same claims to the reception.

Ooooh! "Ultra all on" is great, if it weren't for flies in pasta and oriental sweets))) flies are everywhere, sometimes they fly into your mouth. Queues form around the tables. Since, in connection with the pandemic, you don’t serve food to yourself, you take a plate - they serve you, each time you specify what and how much. Because some of the "distributors" of food and waiters do not know either Russian or English. They can also smile wickedly.
I am silent about dirty tables with drips from condensate from glasses of beer and other drinks. Take a napkin and dry yourself. You do not see not up to you))) this is especially in the bar near the big stage.
The robot of waiters "0".
And here is such a pattern, do not drink juices and in general alcohol with ice (know ice), otherwise diarrhea is guaranteed! Here's your premium!
In general, food is poor, as in a regular 3-4 * hotel.
There is no seafood, 1-2 types of fish. Lots of pasta and potatoes
On the plus side - clean sea, a beautiful panorama of the mountains from the sea.
Relatively clean hotel area. And it's all!!!
But when going to the beach, do not forget special shoes, stones - pebbles for an amateur. You can get hurt. And near the children's pool on the beach, pieces of broken tiles are the same blue color as the pool. They removed it badly even after the repair and laying out the tile itself.
I'll be back to the beach! Love the friendly staff! But how I got the offers of massage and peeling! Well, why is it not clear from the 5th time that a person does not want a photo, massage and water walks !!! ! No, it is necessary to hammer each time so that a person forces himself to answer sharply.
Children's animation is only for children who are in the kids club. If you are not in the kids club, then in the evening the animators will not even cast their eyes on the child. They can also be asked to leave the stage, well, the child hears music and dances, this is not an official event)) Presentation of diplomas for those who are in the club, everyone else is out. Very incompetent animators, especially the embittered children's animator-guy.
The hotel does not meet the price category and premium status category!
I DO NOT RECOMMEND!!! !
Translated automatically from Russian. View original