Сам по себе отель хороший, но есть много недостатков The hotel itself is good, but there are many shortcomings

I went with my wife on the recommendation of a travel agent to this hotel. Alva Donna is considered to be one of the best in Turkey. We flew from Join UP from Kyiv. This is where it all started! I have never seen anything like this at the airport. There were three ticket offices for 4 directions, the plane took off late. Upon arrival at Antalya airport, upon receipt of luggage, one suitcase was missing, turning to the representatives of the company about the loss of the suitcase, the answer was: "We will look. " We arrived at the hotel, stayed until the settlement in the room until 15.00. Our guide's name was Murat, this is generally exclusive. Worked for several hotels. When I told him that my suitcase was missing, his answer was: "In general, in such cases, vacationers themselves are looking for missing things. " I had to give on the "paw".
As for food, the range of food is zero, there is no choice at all.
Normal meat was caught 3 times during the rest period, the fish was cooked disgustingly, and all the food that was on the menu. Fruit was constantly available, but peaches had to be taken in time, and if they ran out, they said: come tomorrow. And this is a 5 star UAL hotel.

Room cleaning was rated 3 on a 10-point scale, the bed was not changed every day, they forgot to replenish the bar, they put only two disposable cups for the whole day, I had to go to the bar and beg for cups. They poured food as if I were taking something personal from them. Well, and most importantly, I don’t know how it is in other hotels, but theft flourishes in this one, my wife’s gold jewelry disappeared, they saw it late, already upon arrival home, so I don’t want to advise this hotel to anyone, but the fact that Wi-Fi does not work well in comparison with all the listed disadvantages, these are berries.