Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
1.0
Service:
1.0
Cleanliness:
1.0
Food:
3.0
Amenities:
4.0
Pros:
If you have not been to a 5-star hotel before, then the hotel can please you! Your first impression, but it will immediately disappear. plus at sea.
Minuses:
Far from 5 stars
Monotonous food
Staff
Old furniture
Small double bed
Bad service
Room cleaning is disgusting
Bar not replenished
outdated plumbing
Someone else's hair by number!
Sun beds always full of towels
The shock we are experiencing here cannot be described in words. This is our 2nd visit since 2017, the hotel has deteriorated a lot. Terrible service. My husband and I have an anniversary of 14 years of dating, we were settled in a room with separate beds. At the request to give a room with a double bed, they said that everything is occupied, they can just move it. after my indignation, they asked me to wait a day until something was released. Next they give a room with a bed of 1.60 m when we were last time it was king size. The mattress is terrible, springs rest against the back. The room is dirty.
The bar is not replenished for 3 days ...in the bathroom on a chain to plug the drain of clothes of red hair, and I am a brunette. That is, we waited for a room for a day and instead they gave us a room with a small bed with a door to the neighbors (family room) where they are constantly heard! The furniture is old! The plumbing is poor. Do not work in the sink the ability to close the drain.
The food is monotonous. We are a little late for breakfast, lunch and dinner for three days, and there is not much to do. If you want to eat something interesting, be the first to go. By the way, upon arrival we were given wine and sweets, fruit. We decided to save them for the day of the head of the acquaintance. In fact, the next day we have to change the room from the 4th floor to the 2nd room. And there was no one to send our compliment from the hotel, we wrote to the reception and in the end nothing! He remained at the top. This is how Alva became.
Very unfriendly staff at the reception, guest relations is a separate issue, the feeling that you are their enemy ...in short, the hotel needs to change everything!
Make repairs, change furniture, teach staff how to work with guests! Work on the menu, many things are beautiful, but terribly tasteless, open a computer office for business people, karaoke for adults, make zones without children, strictly monitor the situation with towels! You can also live in a hotel for a long time and not find out what you are supposed to do here, where you can go and where not. Nobody needs to explain anything to you. WILL NEVER COME HERE AGAIN! Choosing him for the 2nd time was our huge mistake! AND I DO NOT RECOMMEND TO ANYONE!
If you have not been to a 5-star hotel before, then the hotel can please you! Your first impression, but it will immediately disappear. plus at sea.
Minuses:
Far from 5 stars
Monotonous food
Staff
Old furniture
Small double bed
Bad service
Room cleaning is disgusting
Bar not replenished
outdated plumbing
Someone else's hair by number!
Sun beds always full of towels
The shock we are experiencing here cannot be described in words. This is our 2nd visit since 2017, the hotel has deteriorated a lot. Terrible service. My husband and I have an anniversary of 14 years of dating, we were settled in a room with separate beds. At the request to give a room with a double bed, they said that everything is occupied, they can just move it. after my indignation, they asked me to wait a day until something was released. Next they give a room with a bed of 1.60 m when we were last time it was king size. The mattress is terrible, springs rest against the back. The room is dirty.
The bar is not replenished for 3 days ...in the bathroom on a chain to plug the drain of clothes of red hair, and I am a brunette. That is, we waited for a room for a day and instead they gave us a room with a small bed with a door to the neighbors (family room) where they are constantly heard! The furniture is old! The plumbing is poor. Do not work in the sink the ability to close the drain.
The food is monotonous. We are a little late for breakfast, lunch and dinner for three days, and there is not much to do. If you want to eat something interesting, be the first to go. By the way, upon arrival we were given wine and sweets, fruit. We decided to save them for the day of the head of the acquaintance. In fact, the next day we have to change the room from the 4th floor to the 2nd room. And there was no one to send our compliment from the hotel, we wrote to the reception and in the end nothing! He remained at the top. This is how Alva became.
Very unfriendly staff at the reception, guest relations is a separate issue, the feeling that you are their enemy ...in short, the hotel needs to change everything!
Make repairs, change furniture, teach staff how to work with guests! Work on the menu, many things are beautiful, but terribly tasteless, open a computer office for business people, karaoke for adults, make zones without children, strictly monitor the situation with towels! You can also live in a hotel for a long time and not find out what you are supposed to do here, where you can go and where not. Nobody needs to explain anything to you. WILL NEVER COME HERE AGAIN! Choosing him for the 2nd time was our huge mistake! AND I DO NOT RECOMMEND TO ANYONE!
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Hotel for all 10
- Great hotel despite tired rooms!
- do not take building 1 very loud music
- A hotel I won't be returning to
- The hotel is very outdated! This is not 5 stars! Service is terrible!
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