Very good hotel but service needs to be more attentive

Written: 26 may 2014
Travel time: 9 — 21 may 2014
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms: 8.0
Service: 7.0
Cleanliness: 7.0
Food: 8.0
Amenities: 9.0
This year we have decided to change our beloved hotel Amara Wihg Resort to Amara Club Marine Nature (ACM). This choice was made due to the fact that we traveled with our grandson (2 years 4 months), and according to the reviews, we realized that ACM is better for children. Now our impressions.
1. The territory of the hotel is not huge (there are hotels and much more), but there is a lot of space. A lot of greenery, flowers, large trees that provide a pleasant shade. Many paths, between which green lawns. There are hammocks in several places. Space for children!
2. We arrived on May 9 in heavy rain. We have never seen such rain in Turkey. The next day the weather improved. What I like about May: it's not hot yet, but the temperature is already normal. The sea is also slowly warming up. We swam from the second day, and even the baby went into the water with pleasure.

They settled us quickly, but we were lucky, because later, when there were more people (including many Turks for the weekend), people waited until 2 pm for check-in.
The room is quite spacious, everything is as usual. I was pleasantly surprised that there are several Russian channels on TV, usually 1-2 and that's it. Safe and mini-bar - free of charge. There are bathrobes and slippers in the room.
3. Food is good: various meats, several types of fish, seafood. Of the fruits were apricots, strawberries, kiwi, oranges, bananas, pears, apples, watermelon, kumquats. I generally keep quiet about sweets - they are just a "sea", but they are very sugary. But this is already an amateur.
There are other places to eat on site. Below the main restaurant is a bar open 24/7.
For children in the restaurant there is a separate table, there are fruit and vegetable mixtures (in jars), there is a blender. Near the large tables are small ones, at which older children are seated. For the very young, at the entrance to the restaurant there are chairs for feeding, covered with a film. As far as I can see, there are wet wipes, a bib and something else. In general, feeding children is not a problem.
4. We liked the beach. Most of the sunbeds are under awnings. There are also umbrellas. Since there are still many sunbeds on two piers and two pools, there was always enough space. There is sand on the beach between the sun loungers, sand with small pebbles at the entrance to the sea, but further there are already large stones and you need to be careful.
5. About children it is necessary to say separately. There were not just a lot of them, but a lot, from 2-3 months to primary school age. Animators worked with them all day. Everyone danced at the mini-disco, even kids like our grandson danced to the best of their ability. The playground is big enough. For the day, they brought sports equipment (treadmill, stepper, bicycle), but only for children. Near the site there are several paid attractions. The promised living space no longer exists. Only two swans remained on a small pond.

My opinion: if you are not annoyed by a huge number of children, you can go there, and if you can hardly stand their screams and squeals, then it is better to choose another hotel.
6. In the previous review, I did not understand what kind of hotel it was. The animators always invited us to various events, and announced on the radio, and the schedule hangs in a conspicuous place, so if you wish, you can always find something to do for yourself.
7. Remarks on the service. Our mini bar fridge didn't work. Not only were all the drinks warm, but there was also an unpleasant smell from there. We contacted the front desk twice. Zero attention! And only after I called the front desk, they replaced the refrigerator. By the way, many thanks to Nastya from this service. We have used her twice and both times she has been effective. In fairness, I must say that 2 days before departure, our towel rack broke, so we did not have to go anywhere. The maid herself transferred the application to the technical service and quickly fixed everything.
One more moment. It is not very clear why there are 2 shampoos, 1 shower gel and 5 hair conditioners in a double room. But these little things did not spoil our holiday.
And in general I want to say that Amara is Amara. In any hotel of this chain, everything is done to ensure that guests feel comfortable and well. About raincoats that you can take in the rain, we already knew from Amara Wing. But the fact that a young man walks along the beach and offers to wipe his glasses with a special tool was seen for the first time. Of course, even without these little things you can have a great rest, but it's nice, however.
Translated automatically from Russian. View original