Not good!

Written: 20 october 2020
Travel time: 12 — 23 october 2020
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 3.0
Cleanliness: 4.0
Food: 1.0
Amenities: 8.0
I never thought I would be writing a negative review.
It all started with the fact that upon arrival in Turkey we were told that we were going to another hotel. How? ! That's how! We booked another hotel, the status of the tour operator was “confirmed”, but as it turned out, representatives of the Armas hotel chain decided otherwise! It was unpleasant! As it turned out when checking in at the reception, there are a lot of such "lucky" ones!
So, our hotel was changed to Amara club Marine 5*. The hotel has a loud name Amara and immediately you say to yourself, this is Amara! But! This hotel has nothing to do with the Amara chain, it used to be, but now Armas has either rented it or bought it, and now it is under its “wing”! The first impression of the hotel is more to "+" than to "-", but after staying here for 2 days you begin to understand that the hotel does not pull far for 5 *!
So, the advantages of the hotel:
1. Large territory, well-groomed.
2. Great view of the mountains.
Minuses:

1. Old rooms, from the word very old.
2. Poor cleaning in the room.
3. The food does not correspond to the declared 5 *, even a more or less budget 5 will give Amara a head start in terms of nutrition. Every day the same menu, in the morning there are long queues for an omelet, which is prepared by a person barely moving. Breakfast starts at 7:00, but not all the guys get up so early, here people are on vacation and rest, so when you come to the restaurant by 9:00, you won’t get any pancakes, waffles, you will be answered “finish”! What is it like? ! Sausages are worth their weight in gold, pastries, which Turkey is famous for, in such a meager assortment that there is nothing to choose at all, from the word at all!
4. In connection with COVID-19, the staff imposes food, everything would be fine, but maybe it would be better, but all this is done in such a way that you are not welcome here, you do not give jobs by buying tours to the hotel, but they are doing you a favor. The staff is not trained in the quality of service, food is literally “flopped” on the plate, as in the Soviet canteen, sometimes it flies past and falls on the table, so they still take it from the table and try to put it back on the plate! What is it like?!
5. The sea is clean, but entering the sea is life-threatening! The boulders are huge, you can injure or break your legs, so it’s safe to go down to the sea only from the pier.
6. There is no talk of any social distance, the hotel is full.
7. Now the season is ending and the most unpleasant thing is that the owners of the hotel are literally starting to save on vacationers. The menu has been reduced to a minimum, there are no normal, at least normal Turkish drinks in the bars, they say “finish”!
8. Wi-fi works well only in the room, intermittently on the territory, almost does not work at lunchtime.
A lot has been said, maybe chaotically, but I will not recommend this hotel to anyone!

Dear owners, representatives of the hotel, a huge request, if you position yourself as a 5 * hotel, kindly send the staff for service training and the right attitude towards customers! For a correct understanding of the quality and service of 5 * hotels, visit and learn how a 5 * hotel should correspond! There are worthy 4-ki, which will give odds to this hotel! Remember that we are tourists, regardless of country and nationality, we give you the opportunity to ensure that your hotels work and are in demand! We pay a lot of money to come on vacation and get a quality and kind attitude towards ourselves!
I love Turkey very much, I have traveled to many regions and hotels, I have been in 4s, cool 5s, and simple ones, but I have never seen such an attitude anywhere! I do not need to give curtsies and bows, I never ask for the number of the category I declared, I just want a respectful attitude towards myself and my family, and leave a favor for others!
Recommend this hotel? Yes NEVER! On this, our story with the Armas network is over forever!
Translated automatically from Russian. View original