Совершенно не 4*, да и 3* с нятяжкой Absolutely not 4 *, and 3 * with a tie

Photos of building A (including the number of rooms) are posted on the hotelier's website, but in fact the hotel also has building B, which does not even correspond to 3 *, and everyone who arrives is settled there.
The hotel has a beautiful territory - blooming and well-groomed; swimming pool (even two) with excellent water and water slides; animators work without claims; the spa center with sauna, turkish bath and massage services is excellent. But that's where the positive emotions end.
Disadvantages:
1. Safe (paid) in the form of an iron box with a key like in a door lock, located on a shelf in a closet, not fixed, so that it can be freely taken out of the room.
2. Wi-Fi (paid) is declared to be working on the territory of the hotel, but in fact it works intermittently and only at the reception desk.
3. The website states that there are slippers in the room. They are not here.
4. The telephone in the room does not work.

5. Instead of 11 Russian-language channels, only 2 channels were shown on TV.
6. There is no hot water in the room. The pool shower is cold.
7. The shower cabin in the room is faulty: water is poured behind the screen, the shower spray attachment is not fixed in the right position so that it pours on the wall and not on the user.
8. There is no ventilation in the bathroom, especially a forced exhaust fan. So it was always wet.
9. On the balcony in the room there are plastic chairs with broken backs. It was impossible to use them.
10. The mirror in the room is located at chest level, half a meter from the bed. How to use it, and for what it is not clear. If you use it while standing, because. there is free space next to him and there is nothing, then you can’t see his face into him, you need to bend over. Judging by the level of location, it is for a cosmetic table, which is not there, so that women can tidy themselves up.
11. Cleaning in the room consisted in the fact that the floors were lightly wiped with a mop. The bathroom was not cleaned. When I asked to remove the water spilled from the faulty shower cabin in the bathroom, they drove it through the entire room into the corridor with a rubber mop, also of poor quality.
12. Each vacationer was given only two towels. Towels and bed linen for the entire stay (10 days) were not changed.
13. There is no carpet in the room. Cold tiles everywhere.
14. Gym (in the basement) with faulty exercise equipment, leaking ceiling, broken sockets. They are impossible to use.
15. Doctor's office is not equipped (empty). Not suitable for first aid.

16. While on vacation at dinner in a restaurant, one of the vacationers had an attack, apparently of "epilepsy". He nearly suffocated. The attendants promptly blocked him lying on his side, cooled his head with water, waited for an ambulance (this is a "plus" for the staff). The medic arrived only with an ambulance (the fact that there is no medic in the hotel is a "minus"). The city ambulance arrived about 10 minutes later and took the man with an attack to the clinic. The next day we saw this man healthy and happy, there were no more of these attacks.
17. The dishes in the restaurant are not signed. It is not clear what they are spicy, salty, sweet. Everything needs to be tasted before putting on a plate. Maybe I'm allergic to the components of the salad, and even trying the dish due to lack of information, I can harm my health.
18. Meat products are represented mainly by cut sausages with the taste of offal. Barbecue (only for dinner) is purely nominal, only three times they cooked fish, turkey fillet, chicken fillet on it, the rest of the time they heated meat nuggets that looked like flat small cutlets on it.
19. From fruits, they fed only watermelon, occasionally there were plums and grapes.
20. The restaurant is one for two blocks, so there are not enough tables and chairs for vacationers in the restaurant. For lunch and dinner, all the tables in the room, on the pool terrace, in the cafe by the other pool and at the bar on the top were full, and some vacationers had to wander around with plates in search of empty seats. At the same time, the second floor area above the restaurant was free and not equipped with tables and chairs. There are not enough dishes for everyone and the staff hastily washes them, so half of the dishes are unclean with smudges and stains.
21. Most of the attendants do not wear uniforms and cannot be distinguished from passers-by or vacationers.
22. In the children's room, behind a curtain, there is an utility room where an electrical panel with wires was opened and bottles of alcoholic beverages on the floor. Any curious child would certainly climb into it and could easily be injured by the current from the wires or drink alcohol, easily penetrating the curtain.
23. On the second day of stay in block A, the sewerage clogged, and sewage spilled into the basement. The spill was quickly cleaned up, but the smell of sewage lingered in the rooms all week.
24. In economy rooms, i. e. on the first floors, cockroaches came across.

To solve these problems, we turned to the administration and the representative of Intourist. But they couldn't help us. The representative of Intourist recommended not to quarrel with the hotel administration, they could not move from block B to block A. Intourist offered to relocate to another hotel for a considerable additional fee. The administration was powerless to put the room in order.
And so it was with everyone who came with us and after us. Dozens of couples and families. Some still threw loud tantrums at the "reception" and they were moved to block A, but is it worth the nerves and health spent? Other vacationers said that by purchasing an economy ticket and paying $30 extra, they settled in a standard room in Block A with better conditions.