Your rating of this hotel:
4.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
5.0
Amenities:
5.0
The hotel is bad. I'll start in order. The room is in poor condition, in fact, like the rest of the hotel, there has not been a renovation here for a very long time. Shabby walls, tired furniture, terrible, old plumbing. The door to the bathroom did not close in the room, just someone once broke the lock, and no one bothered to insert a new one (photo of the number is attached)
The hotel itself is clearly going through hard times.
Service is absolutely terrible. The room was supposed to be cleaned every day, but the room was cleaned only after a complaint, and then on the fourth day.
And even then it can hardly be called cleaning, because even the garbage was taken out every other time, the towels were changed after two, it seems that only the blanket on the bed was straightened and left.
The food is also a big minus. Of the fruits, only oranges and plums, watermelon and melon. And that's just for lunch and dinner. Fruit is not provided for breakfast. The dishes are the same every day! Moreover, sometimes they do this: for lunch, two dishes of rice and pasta are prepared, and for dinner, the leftovers are mixed and a new dish of rice mixed with pasta is obtained! Let me remind you that this is a five-star hotel!
But the last straw was the situation on the day of departure. Wi-fi in the hotel is paid. Well, what to do, without the Internet in our time in any way, they took it. We asked in advance whether there would be internet throughout the hotel, they said throughout. As a result, the Internet worked only at the reception and in the lobby bar and nowhere else. Those. There was no internet in the room, by the pool, anywhere. Of course, we went to complain, at the reception they told us that they would recalculate when leaving, and make a discount. Well, we think ok. However, when checking out, the same hotel employee (who promised to count) said that there was nothing to be done, you need to pay. Thus, they promise to provide a service (Internet throughout the hotel) and in fact do not provide, but you must pay.
Here is such a "chic" five-star hotel.
The hotel itself is clearly going through hard times.
Service is absolutely terrible. The room was supposed to be cleaned every day, but the room was cleaned only after a complaint, and then on the fourth day.
And even then it can hardly be called cleaning, because even the garbage was taken out every other time, the towels were changed after two, it seems that only the blanket on the bed was straightened and left.
The food is also a big minus. Of the fruits, only oranges and plums, watermelon and melon. And that's just for lunch and dinner. Fruit is not provided for breakfast. The dishes are the same every day! Moreover, sometimes they do this: for lunch, two dishes of rice and pasta are prepared, and for dinner, the leftovers are mixed and a new dish of rice mixed with pasta is obtained! Let me remind you that this is a five-star hotel!
But the last straw was the situation on the day of departure. Wi-fi in the hotel is paid. Well, what to do, without the Internet in our time in any way, they took it. We asked in advance whether there would be internet throughout the hotel, they said throughout. As a result, the Internet worked only at the reception and in the lobby bar and nowhere else. Those. There was no internet in the room, by the pool, anywhere. Of course, we went to complain, at the reception they told us that they would recalculate when leaving, and make a discount. Well, we think ok. However, when checking out, the same hotel employee (who promised to count) said that there was nothing to be done, you need to pay. Thus, they promise to provide a service (Internet throughout the hotel) and in fact do not provide, but you must pay.
Here is such a "chic" five-star hotel.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Budget hotel, diligent staff, had a good rest
- Avoid
- hotel - where you don't want to go back
- The hotel is slightly above average
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