Хваленый Тезтур The vaunted Teztur

As for the hotel, I completely agree with the previous review. I will only add the following: 1. the inconvenience of entering the sea is easy to compensate for the purchase of special shoes (sold in nearby shops); 2. the number of people per square meter both on the beach and by the pools tends to infinity; 3. well, there are a lot of vacationers with children from 2 to 10 years old; 4. Excursions, Turkish bath, car rental can be much cheaper to take outside the hotel (several firms are literally across the street from the hotel)!
And now about the work of the vaunted Teztur. We were unlucky when we returned home. The room was cleared at 12 noon, they had to leave the hotel at 17.00 (flight at 21.20), thinking that 5 hours is not critical, you can wait, they did not renew the room. At 13.00 (the room has already been handed over) we find out that the flight is delayed and we will be picked up from the hotel at 19.25, the departure time remains unknown! After spending 7.5 hours, having had time to really have dinner, at 19.25 we leave the hotel. Departure time remains secret. We arrived at the airport at 21.00, according to the accompanying person, the departure was at 23.55. It wasn’t there, on the scoreboard we find out that the departure time is 1.00. We approach 2 baggage check-in counters (the number was reported by the attendant), the neighboring 4 counters are actively serving the flight to Oslo, we are in a long wait for about an hour, we observe a puzzled Teztur employee talking with the employees serving our counters. Of course, no one bothers to say that our plane has not yet arrived in Antalya (as it seems to me, it has not even left Samara yet). Finally, the luggage is checked in, we go through passport control. Teztur washes his hands! For a long time we are waiting for information about the number of the gate to the aircraft, the time is approaching 1.00, there is no information about the flight delay. The time is approaching 1.30, and the board still shows the departure time as 1.00, exhausted passengers (many with small children) do not know who can find out the real time of departure, passing airport employees cannot give an intelligible answer. As a result, we board the plane at 2.30, take off at 3.00 (I already seem to have fallen asleep). Of course, the captain of the ship apologized for the flight delay, without explaining why. But if we take the timing, the initial departure time is 21.20, in fact, 3.00, we were taken out of the hotel at 19.25, i. e. seven and a half hours before departure. What the guides of Teztour did not know about the flight delay, of course, they knew, but they needed to quickly escort the tourists from the hotels and organize the luggage drop, and they are no longer available on neutral territory. Evaluation of the work of the tour operator - 2!! !