Отель не соответствует заявленному уровню The hotel does not meet the declared level

Good morning! We stayed at this hotel from 01.08. to 12.08. 22g, room 1069. This is not the first time in the Barut network, we were in Side before, where we liked it. This year we chose Kemer. We were seated almost as soon as we arrived at 2pm. But, here it’s interesting: they don’t escort guests to the room, they give a card, and look for it yourself. We were given a room without a balcony, there was nowhere to dry things, overlooking the neighboring hotel. The room has everything you need. But the room itself is tired, with peeled wallpaper, a hair dryer without fasteners, it is not convenient to use. Cleaning is mediocre: the ashtray was not removed all 12 days, from the word at all.
The food, yes, is excellent, but an unpleasant incident occurred: in a cooked dish, I came across a fragment of a plate. Good thing I didn't swallow it and break my tooth! The claim was made, for which they sent us a bottle of wine as an apology, and a piece of plastic was also caught in the local ice cream. Algol imported and local in abundance, no problem.
Fish Restaurant A La Carte: I don't understand the rave reviews. The dishes are the same as in the main restaurant (yesterday's cooking), the waiters rush about and do not know who ordered what. Alcohol on the wine list is paid.

The beach and sea are good. There were enough sunbeds, you could always find a free one.
We ordered the services of a photographer: one photo as a gift, but almost half of the photos from our photo shoot were lost. A trifle, but not pleasant. After all, the impression is made up of little things, isn't it?
Animation and entertainment excellent. For visitors with children, everything is also provided, up to a separate meal for the child.
Hotel guide Pegas Lydia: the only goal is to sell more excursions, not friendly, never, passing by, did not say hello. A trifle?
Upon departure, the suitcases were not brought to us before the transfer. Husband carried it himself. Again a trifle?
So, summary: I had no intention of writing a negative review.
My husband and I always rest calmly, we don’t make endless claims, we don’t spoil our vacation. The review is simply stating the facts. This will help someone to navigate in choosing a hotel, because the price here is quite high. Yes, and if the hotel positions itself as a premium class, all of the above listed by me is simply unacceptable. Opinion is made up of little things!