Everything was good, but terrible reception staff

Written: 13 may 2024
Travel time: 30 april — 12 may 2024
Who does the author recommend the hotel to?: For a relaxing holiday
Your rating of this hotel:
from 10
Hotel ratings by criteria:
Rooms: 7.0
Service: 8.0
Cleanliness: 10.0
Food: 10.0
Amenities: 9.0
They moved in immediately. Gave nomeo 1511. View of the sea and the mountains.
1. The beach is terrible. There is no access to the sea. Huge stones, no pontoon, everyone goes swimming in the nearby hotel.
2. The only minus of the room is that when you open the balcony door, it hits the air conditioner. Alas, this is because the balcony is 1.1 meters.
3 Ignoring a regular customer! We were in the hotel for the third time. But the hotel did not react to this. No flowers in the room, no fruit, no wine. ( as they do for regular clients in normal hotels. ) It was unpleasant! But we decided that these are unscrupulous reception workers who are not responsible for anything at all.
4. They asked to repair the shower head, the reception did not even send a master. The man did everything himself. This is a fat disadvantage of the hotel. Terrible front desk staff. They don't even understand the language.

Pros: Good, tasty, varied cuisine, clean territory, good bartenders, good waiters, the best staff I've ever seen!
Everything is very friendly and professional. Especially Yakub. He's the best.
Translated automatically from Ukrainian. View original