Детские аниматоры бросили 6и летнего ребёнка. Children's animators abandoned a 6-year-old child.

I'll try to be honest but brief. With food, entertainment for adults - everything is ok.
More on the cons.
1. The concept of the hotel does not include slippers and bathrobes in the room - they simply do not exist.
2. WiFi - disgusting constantly breaks the connection. Ping to Ukraine 300-3000ms, in the flesh to the cliffs. More or less works fine only in the lobby (near the reception).
3. UAI includes some spirits, but not all. It is also necessary to pay for natural juice. What is ultra is not clear.

3. Children's animators managed to lose a child. Here I want more details. Last day of stay August 25.2017. we left the child in the "Rosy Club" at 10:10, a 6-year-old Russian-speaking child Daria accepted (under signature, indicating the room number and mobile phone), something around 11:30 they had a banana ride program (service paid $15). Around 11:00, I approached, specified the price and agreed that I would pay on my return (I don’t remember exactly the name of the Turkish animator Melania or Melisa). It all happened on the territory of the children's club. So that you understand the whole picture - there were about 6 children's animators, and there were 3 children recorded under the signature. Now further, because it was the last day, I asked my wife to make sure that the child got on this walk. And at about 11:25, the wife came to the kids club and found that they forgot to take our son and the group had already left, but supposedly she could catch up with them (departure takes place from the hotel from the farthest, most crowded corner of the beach). In general, having caught up with the “group” of the same Daria (their eldest, who took my child) and ONE child, my wife clarified how long the ride took and re-agreed the payment procedure. At 12:30 p. m. there is a break in the kids club and the child must be picked up. And here the most interesting thing began, we came and there was nobody there. The search for animators began, after a while we found them eating, there is no other name in the restaurant. When asked where the child was, the answer was - "We thought you would take him. " It turns out that they abandoned him / left him whatever you want, near the banana. We found a sobbing child literally under a banana, after the excursion they lift the banana onto stands so that it does not lie on the stones, it was in this shade under the banana that we sat - our son sobbed for an hour and a half. Fortunately, the child did not climb into the sea, and apart from stress and moral trauma, he did not receive. Neither Guest Relations nor the hotel administration have been able to explain anything adequate to this day. I, in turn, wrote a written complaint to the director of the hotel. And he promised not to let it go so easily.
Now one more moment, so that there are no misunderstandings. We did not pick up the child from the club (delivery and delivery should take place against signature). Also, I don’t understand how out of 3 children you can forget who is in your club if you personally handed over this child. And in general, even if we assume such a possibility that the child was, for example, hooked on this walk separately - ask yourself, would you leave a 6-year-old, even if it was someone else's child, on the same beach?