Великолепный отдых, но есть моменты, которые портят впечатления Great stay, but there are moments that spoil the experience

Just returned from vacation, so I share my fresh impressions))) We rested at the hotel for 10 days, with my mother. I chose the hotel for a very long time and carefully, guided by the reviews. I chose between Queens Park Tekirova and Phasellis Rose. I looked at Queens for a year, because last year I didn’t manage to get into it on my dates, it was in the stop. Having rested last year at PGS Kiris Resort, I decided that I would still get to Queens. A friend works in a travel agency and advised me to look at other options as Queens is too family friendly this year. So I started looking at reviews of other hotels as well. I was scared by the negative reviews this year in Queens, so I paid attention to the rating of Phaselis Rose.
So, let's start in order:
1. Settlement. We arrived at the hotel early - at 10.30 am. The room was not ready, so we were put on bracelets and sent to breakfast. I must say right away that the greeting was immediately spoiled by the fact that they didn’t explain anything to us, as if we were regular guests here))) They just said where to have breakfast, but where to change clothes and how to go where to fully use at least the pool and the sea - they didn’t voice . In Cyprus, they explained to us where you can change clothes, wash. And so settled not only us. Indifference was directly read on the faces... Okay, we found the toilet by touch, without towels we just sunbathed on the sea. Further, at 14-00 we went to settle in - again the trouble with hospitality. We were handed keys and cards for towels, and that's all... There was no porter, we were not told where to go either. I won’t say that this is systematic, it’s just that someone is lucky, someone is not. We were not lucky with this, and we saw the same “over-loved” ones. A girl ran up to us, and already with a psycho throwing the keys at the reception complained: “Excuse us, but maybe someone will guide us, we are here for the first time, where to go and should we carry everything ourselves? " That is, again, we are not the only ones deprived. Agree, it's not nice. And I was surprised by the reaction at the reception - more precisely, an indifferent look and the absence of any reaction in principle.

2. Room - we got a room with a view of the road, and I was very upset. Because when you book a hotel 3 months before your vacation, you read that in Queens you pay for a Standard room, and they settle in an Economy room without a balcony overlooking the road, you hope that this will not happen here - and on you... it upsets. Well, the reaction at the reception is also upsetting. I think these rooms should be cheaper. The view is not the only downside. The room is dark, the lighting is poor, in the evening it is difficult to put on make-up, get ready, because it is a bit dark, it looks like it looks out onto the household yard, because if you open the balcony, you constantly feel unpleasant odors. And they also settled another couple, and the girl came to swear with tears. In general, these moments spoiled my first impression and left a residue. Here is elementary organizational and service. Since I work for a company that helps improve service and study customer experience and opinions, measure loyalty - I react and notice just such things. The room was cleaned daily, but after 4 days of departure, we began to notice that after cleaning, the bathroom floor was full of our hair, since we forgot to leave towels. This is also a minus. Tourists should not run around and ask to be cleaned more thoroughly. Swans and decoration with roses, they made us without a daily tip. A couple of times in just 10 days they left 1 dollar each. The bar is replenished daily with drinks, shampoos, gels. Slippers and bathrobes - no. There is a free safe, which is very convenient.
3. The territory of the hotel is beyond praise)) Well-groomed, clean, not big, but insanely beautiful. There is more greenery in Queens, a larger pool and territory, so I “rushed about” in the choice for a very long time. But in principle, I got quite a lot of aesthetic pleasure from Phaselis : ) Lots of roses, palm trees, trees, hammocks, a beautiful waterfall. Everything is watered, swept. The staff works like bees. In the last days of their stay, they noticed a pungent smell of chlorine on the territory, the charm was very cut ((And not only at the pool, but also in the restaurant, at the waterfall, amphitheater ((
4. Pools - there are two pools in the hotel. The main one, where all the entertainment and competitions take place, and relaxation - there are fewer people and a view of the mountains or the sea. On relaxation it is easier to find free places. They scare me with a rotovirus infection, but I swam a couple of times in total - everything worked out fine
5. The beach is clean, constantly cleaned. Sunbeds are hard to find but possible. I don’t know what time people get up to take seats, but it was impossible to find seats closer to the sea under a canopy. Moreover, people occupy and go to the pool, sometimes they don’t even come. Might need to increase the number of beds.
6. Nutrition - no one will be hungry. The cuisine is very tasty, varied, everything is in abundance. Fish, meat, vegetables, greens, soups, side dishes, sweets, fruits. Very sweet watermelons and melons, apples are beautiful, but not very tasty, bananas, plums, oranges, grapes. Once in total they hit peaches (the last ones were taken), and nectarines also once. I read somewhere that people got cancer 3 times a week - we had only 1 time in 10 days. Possibly due to the end of the season. We were very surprised, because in other hotels they overate at this time with peaches, not apples.

There are always enough places and appliances in the restaurant, tables are served after each visitor - they are changed for clean tablecloths, fresh water. The tablecloths are snow-white, ironed, but there are some that are already in puffs. But this is not terrible, it just spoils the whole aesthetic picture of the restaurant. As for me - everything should be in the same style.
7. A'la Carte restaurants. This is a separate story))) There are 3 of them on the territory, but it is very difficult to get there. And this is also a minus of the hotel. In order to reserve a table in a restaurant, you must come to the guest relations department the day before, only from 11 to 13, stand in line, and if you are lucky, you will sign up for a restaurant)) There are only 35 seats in each, so not many people were lucky. We walked for a couple of days, in the end we scored everything on it, and never got there. It's a shame, because I came for my birthday, and I really wanted to celebrate in a special way. This was very surprising, because in the same PGS Kiris, which is an order of magnitude cheaper, we came to the recording at any convenient time, we were offered dates and restaurants, and there were no problems. Here, you come at 10.30 to get in line, there are already a lot of people in front of you, and you don’t get in. You can sign up only for tomorrow, and not for any day. As a result, we simply stopped wasting our time on these attempts and enjoyed the sea, vacation. Again, I was surprised by the reaction of the guest relations department. Ahead, people were indignant that everyone was very slow and waiting for a long time, to which the girl snapped that there were only two of them, and there were many guests, they were working... This is the reaction of hotel officials that is very upsetting. Somehow everyone is friendly, except for those who meet guests and are responsible for the opinions of guests.
8. Service. All the staff (with the exception of the moments that I described - at the reception and in the department for working with guests) - are well-trained and friendly. Everyone is friendly and smiling. And it is very surprising that only the attendants are trying. Hospitality is valued after all in general, and from the beginning. . . I was also very unpleasantly surprised by the intrusiveness of additional services. When you arrive at a hotel that already positions itself in this price category, you do not want to feel at home on the beach, where honey baklava and excursions are offered. But it turned out that all the sellers who rent a corner on the territory of the hotel - leather, furs, jewelry, boats, spas go to you in turn in herds. Moreover, you will refuse a hundred times, but they will still come to you again... You pretend that you are sleeping, but they will stand over you and argue whether you are sleeping or not sleeping. I really don't like obsession. People come each with their own goals, and once it will be enough to tell. Those who are interested will find you. And there were also many negative reviews from vacationers, this obsession is really annoying. Where is the hotel management looking? Guides pull the blanket over themselves, shops go around and brazenly hand out leaflets that you can’t trust the guides. Kindergarten... By the way, I was very surprised that the guides this year advertised leather and fur more than other excursion programs. In terms of hotel guides, I also really didn’t like that they began to interrogate where and what they saw if you refuse excursions. You feel like you are at school on an exam. Moreover, this is not just a question - What did you like more from what you saw? This is the question: "Where were you? What did you see? " (knowledge test, so to speak)... It's nice that the hotel congratulated you on your birthday - a postcard and a cake in the room : ) Thank you! )
9. Animation. On top)) the guys are very cheerful, cheerful, despite the end of the season, their strength has not yet left them. In addition to animation, the hotel constantly arranges any show programs. Once there was fireworks and a fish day - with crayfish, seafood, etc. After animation disco till 12 at night. Of course, the music is the same, even the order of the tracks can be learned, but you can dance))

In general, I liked the hotel and the rest. There was a double impression - do I want to return. Considering all the service points, I can’t rate the accommodation and service highly - it’s still worth working on, because even considering all the pluses, choosing between the PGS hotel, which is cheaper and Phaselis, I tend to first, alas. Because the territory, food and animation are at their best, both here and there. If you take into account such wishes, I think the hotel will become even more popular))