хороший отель, но плохой гид от good hotel but bad guide from

I must say right away that 3 days without, at least, warm water, for the first trip to Kemer, beat off a good mood for rest, but then they just got used to it)))! For 3 days, our guide from the beginning of the Neva, Ilgar, fed us with promises (we had to follow him around) that in an hour they would turn on hot water! In the end, the hotel manager Moussa (a wonderful guy) figured out this issue! There is a special topic about the guide Ilgar! To all the questions - what are we entitled to at the hotel, where is our beach, what excursion to go on, where to buy souvenirs (it turns out that we have the right to go to Antalya for souvenirs for free) - the answer on the first day from the guide: "6 pm, I'm so tired of telling everything in a day, then I'll tell you. " Still, he was promoted for an excursion, although at first he said that an excursion to Mira-Kekovo costs 95 bucks, but only 55 bucks per person for two days, but it’s unlikely that there are still places left !! ! There were places left, we went super, but he didn’t want to sign up for a trip for souvenirs yet - “we’ll have time, say, in a day and go. ” They said 2 days in advance, but there were no seats available since last week!! ! He didn't even ask if we had hot water or not. . I got the impression that he works on with tourists, but with hotel staff! Helped us on all issues, again, the administrator of the hotel Moussa! So my reviews about the hotel and its staff are good. But, the guy at the reception desk asks for a gift from you in order to put you in a normal room. Keep in mind! We gave him Russian vodka, which he could not sell to ours!