Некомфортный юбилей в отеле Uncomfortable anniversary at the hotel

We were going to the hotel in a short time, because there were problems with the general vacation and we wanted to match the date of the anniversary. The choice fell on Crystal Aura for two reasons: the timing of arrival and rest in 2017 in Crystal Tat, in which we liked it. in general, we rest in Turkey 6 times and always guess for family holidays. Accordingly, the choice fell on a hotel from this network. So. We ordered vouchers from the tour operator with a note for the Jubilee hotel, in general we rest in Turkey 6 times and always make time for family holidays, and everything was always good in order to eliminate misunderstandings in advance. Upon arrival at the hotel, we waited an hour at the reception until 14:00. to check into the room. During the waiting time, I went to the guest relay to order an ala carte restaurant for the desired date. The girl at the relay said that she had everything noted, but to order, I have to come up at 9-00 the day before the planned visit and place an order, if I'm late, there may not be any places. This surprised me, in previous hotels, including the crystal tat, they even asked to book a restaurant in advance. we celebrated a holiday and the hotel administration asks to make an order in advance in order to avoid misunderstandings . . But this turned out to be the first surprise. The second is a number. room for two, and there are three of us. I went down to the reception and said that there were 2 beds in the room and there was no place for thirds. to which they replied that do not worry, by 16-00 there will be a third. As a result, the third one appeared, but it turned out not to be a number, but a seal rookery (I attach a photo). took a picture of the room and again to the bottom at the reception, Connected at the same time and our hotel guide. After viewing the photos, they answered me that there were no rooms, and so you can settle. For a minute, the hotel positions itself as 5+. After 20 minutes of negotiations, they offered a room with a view of the water slides (rather, a staircase to the water slides built into the balcony), saying right away that we would not like the room (for 5+, such a room should come with a 50% discount. ). Naturally, he didn't fit. I had to connect through the Tour agency of the regional guide. In the morning at the reception we were offered to see the room. The room was with one double and one single bed (a standard room, like in all 5 hotels in which we had previously rested. We were offered to hand over the room at twelve and get the keys to the new one at the reception. But it wasn’t there. The room was handed over at 12-00 and we immediately received a greeting that we will be settled at 14-00 according to the rules of the hotel. At the request to call the manager (we are a day in the hotel), a key was issued after 10 minutes. The room was good, there were no complaints, but it was a pity for the lost rest. Many thanks for the help with the check-in Tour agent at the hotel from TEZ Tour to Boris, as well as the regional representative office of TEZ TOUR and the Art Travel Club agency in which vouchers were purchased)
And so the vacation itself finally began. The hotel is good, clean, everything is clean in the dining room, the waiters and cooks work like bees. The bars are good too.
But the day of registration for ala carte comes. At 9-00 one came, did not notice the queue. I reserved Italian and the girl said that a compliment from the hotel with which we were familiar from Crystal TAT would be delivered to our room, by the way they didn’t warn us, they brought a surprise and decorated the room.

And here is the morning of the birthday. We got up in a great mood and went to rest by the sea, leaving, as always, a small tip to the cleaning staff (until that day, super and patterns and flowers and figurines were cleaned), but upon arrival we found the room in a partially cleaned state, the bedspreads were lying on the table for suitcases, a compliment of 12 -00 was not there yet. We decided not to be upset, because today is a holiday and you never know what could happen and the cleaning staff was transferred.
Ala carte time. We arrive at the appointed 19-00 (we are the second to lay 8 tables, one of which is in the petals) and we are seated at a regular table. We asked: "Surely there is no mistake and by chance the table with the petals is not ours? ", after 10 minutes it turned out to be ours. The food in the restaurant is delicious, but the service failed again. before serving dessert, they removed all unnecessary appliances from the table and said that within 5 minutes there would be dessert. we waited 20 minutes without expressing claims, you never know what kind of surprise awaits. After 20 minutes of waiting (out of 8 tables set, the restaurant left the restaurant after finishing the meal with desserts, 6 tables, despite the fact that we came second and the table clearly stood out), I had to call the senior waiter and after 2 minutes there was a dessert surprise in a plastic cup and if I myself went for he would have spent just 2 minutes in the main restaurant, but not 20. Well, we didn’t express indignation, thanked for the delicious food and went to the room because there was a compliment from the hotel (a bottle of wine and fruit). We will sit on the balcony and quietly celebrate the end of the anniversary (45 years) birthday. And then, for sure, everyone guessed it. There is nothing. Arriving at the guest relay, I clarified that we didn’t forget that the girl looked at the computer, took some kind of greeting card from the table, tore it up and stated that according to her data, everything was delivered, and if not, they would deliver it in the morning. I told her that her birthday is today and not tomorrow, and tomorrow at 8-30 we are leaving. To which there was an answer that there is nothing to help now, wait tomorrow. Well, tomorrow is tomorrow. We went to the lobby bar and sat in the room preparing for departure. In the morning, accordingly, nothing happened, although the girl from the guest relay passed us 3 times and pretended not to know. Upon the arrival of the bus, they simply wished us a happy journey.
P. S. I don't need a compliment from the hotel. We went quietly to celebrate the holiday as it was 5 previous times. But not fate. Even the word sorry was not heard, although it would have been enough. As a result, an unpleasant aftertaste from a good hotel. And to go to this hotel or not, choose for yourself, I understand that there could only be my black streak in this hotel, but something very obsessed. We are in this hotel more than a foot. Spoiled all the sensations from the Crystal network. We will return to the Tat crystal, but there is no Aura in the aura.