Жахливий готель! Terrible hotel!

Rested with her husband in August 2017.5 stars flew on Fortune to Kemer, through the operator Annex-Tour. The representative of the travel agency assured us that in Kemer there are allegedly no bad 5 * hotels (wherever we go in Fortune - it will be great). We agreed what is the difference between which hotel, the main thing is its category 5 *! The plane was 2 hours late with departure, and we were accommodated in the hotel "Kemer Millennium Resort" for 22 years. , At the same time said that dinner is over, and lunch box will give us about 01 year. night! (really given - a sandwich with soy sausage and 2 plums).
Going into the room - we almost fainted! The room is shabby, the wallpaper is torn, dirty, bathroom with fungus, no chairs, broken hangers, dim lighting, the remote went to the reception. The hotel itself has been renovated for a long time. The hotel is home to a lot of Turkish citizens, the hotel food is the same, tasteless, designed only for Turkish consumers.
There was almost no choice of dishes, nothing to eat.

Only after repeated scandals from the same deceived customers as we began to cook a little better (served baked chicken, etc. ). The restaurant is poorly cleaned, poorly washed dishes. Drinks for Turkish guests were poured into glass, and everyone else - in plastic and very small portions (you feel miserable asking to pour more). Far to the sea, the beach is dirty, not cleaned. One plus - the sea itself, which (as always in Kemer) is super!
The next day after settling in an info-meeting with a representative of Annex-Tour, we, as well as other residents and impressed by the inconsistency of the hotel with its alleged 5-star demanded to move us to a hotel that meets the category, but the representative of Annex-Tour refused and said that this is only possible if we pay for another hotel. I 22:08.2017
wrote claims, which so far no one has considered from the company Annex-Tour and did not give me an answer!
(although promised to do it every day)
24.08. 2017 On the premises of the hotel there was a meeting with the regional head of the Tour Operator Annex-Tour, where I demanded the submission of documents confirming the presence of the hotel "Kemer Millennium Resort" of the declared category 5 *. The regional head of the Tour Operator held talks with representatives of the hotel, who provided photocopies of such documents. Documents showed that as of the period of one hour from 21.08. 2017 to 27.08. In 2017 (ie during our stay at the hotel "Kemer Millennium Resort") the hotel did not have an assigned category of 5 *.
However, despite this, we were not moved to another hotel and we had to stay in this wonderful hotel until the end of the holiday.
Thus, the representatives of the Tour Operator Annex Tour, pursuing their own mercantile goals, searched us, and many of the same tourists as us, who in this period, by deception settled in the hotel "Kemer Millennium Resort", which did not have assigned category 5 *.
When I returned home, I wrote many complaints to the management of the Tour Operator Annex Tour, appealed to the travel agency, but to date I have not received answers to my claims and appeals!
I have no time or nerves to sue them. Although such swindlers should be well trained, they raise a lot of money during the season, deceiving the people!
I want to warn the skin - do not deal with this tour operator, as well as think 10 times before choosing this hotel !!!!!!! ! ! ! ! ! ! !