Тихий ужас Quiet horror

Service - full atas! Almost everyone is first settled either in the basement, where it is damp, smells like a bathhouse and bleach, lizards rush on the floor and beds, or in some remote bungalows outside the hotel without water and doors. It can be seen that these places also made a profit and did not stand idle. Constantly at the reception are scandalous tourists - with demands to relocate. Just a show - instead of a cinema! ! The cleaners start yelling from 6 in the morning (especially on the basement floor, where I also happened to live), make themselves comfortable in groups with coffee in the corridors of the hotel and smoke that it’s impossible to pass by!! ! The waiters came into the dining room bare-chested a couple of times!! ! The administrator is constantly hiding from disgruntled tourists, squirming as if in a frying pan. I was never woken up when I asked. The administrator, security guards and other staff sleep right in the hotel lobby on sofas. On the day of departure, not only did they not wake me up, I also had to wake up the administrator myself in order to hand over the key. The rooms are rarely cleaned, and the manner of the staff on the entire floor during cleaning turns on the volume of the TV set, the linen was changed once in 10 days, and they brought even more dirty towels. They do not have enough towels, they can bring one small one per person.
In a word - a scam for loot. I paid a lot... If anyone has seen the documents for the level of the hotel - respond, I'm terribly interested, they hide this with chaga?