В жизни больше сюда не приеду I won't come here again in my life.

Hello! I am writing a review directly from the hotel room 3708. Second day of stay. Before the trip, I read reviews, both bad and good, I thought that bad reviews were written by competitors, but now, after I myself encountered poor service, I realized that all the bad reviews are true. Everything started well, we were met by an individual transfer, a friendly girl Elizaveta kindly showed us around and on the way to the hotel she told us about the rules of the hotel and other unnecessary information.
The hotel area is really huge and our family of 4 people (two adults and two, children aged 3 and 8) settled at the very end of the hotel's geography with a view of nowhere, from where it is very far to get to the pools and to the restaurant, etc. We went back to the reception to ask for another room, the road from the room to the reception with children is about 15-20 minutes in 40 degree heat. There, a girl who, in appearance, does not care about the whole hotel along with tourists, refused to change the room for us, after a long conversation she agreed to change in two days. Two days later it turned out that there were still no available rooms and said to come tomorrow, although it is not yet the high season. We approached our guide Kamran, who, upon check-in, promised to solve any of our problems, including personal ones, but when he found out who he would deal with at the reception, he said that it was useless to talk to her. In short, apart from selling three tours expensive for tourists, he doesn’t solve anything else. And we live on suitcases for three days and do not unpack in the hope of moving. Another unpleasant moment: they removed our room. We closed it and set it to do not disturb, when we arrived, all our cabinets were open, as if someone was looking for something, thank God that we put the documents and money in the safe. On account of food. I stood in line for 20 minutes at breakfast today for an omelet, as well as for fried eggs and for almost everything, the food is not replenished and by the end of breakfast there was almost nothing to eat, there was no children's menu. I wonder how they cope in the high season. No cultural program for the second evening. In general, I do not recommend traveling with children. For the money, we expected at least good service. We won't come here again in our lives.