Турецкий кошмар российских туристов Turkish nightmare of Russian tourists

The terms of the tour provided accommodation in the hotel "Turkey, Kemer, IpsosHotel, 3*". When booking the tour, it was indicated that this hotel is located in Kemer, a standard 2-bed room with one double bed on the 2nd or 3rd floor was booked, all meals included, as well as a two-way transfer. 3 days before departure, I was given the documents: medical insurance, air tickets and vouchers for check-in at the hotel.
Upon arrival at the airport of Antalya, the staff of the travel company provided a transfer to the hotel. Everything was quite decent until a company employee offered to “thank” the bus driver.
Upon arrival at the hotel (at 00:15 o'clock), it turned out that it was not in the city of Kemer, but in Beldibi - a resort town and municipality in the Kemer region.
Accompanying us to the reception, the company employee did not verify the provided number, leaving no contact phone numbers,

to contact the company itself if necessary, since we were in the territory of another state, she left saying that tomorrow at 14:30 your guide will arrive to you. Everything that happened next can not be called otherwise than a nightmare. The hotel administrator took us to a detached one-story house with rooms.
When he opened the room, I was horrified. There are cracks, cobwebs and spiders on the walls of the room, the light in the bathroom did not work, there were two single beds, and the air conditioner was so noisy that, let alone sleep, it was impossible to talk.
I reminded the hotel employee that another room had been booked. To this, the hotel employee rudely replied: “There are no other rooms, and if something does not suit you, then you can pack your things and go outside” (Let me remind you that all this happened at 00:30-1:00 am local time). time). Then my husband announced that he would like to see the senior administrator or the owner of the hotel.
In response, it was said that "The administrator is the son of the owner of the hotel, and that it is better for us to agree to this number, since the Republic of Turkey borders not only on the Russian Federation, but also on other, less pleasant states. " Terrified by the response I received, I asked the hotel employee to get the wi-fi network up and running in order to communicate with relatives in the Russian Federation. The answer of the hotel employee shocked me again: The employee nodded his head, and. saying that "he was tired, and the connection will be established only tomorrow" - he began to leave. In response, I announced my desire to call the Russian Embassy in the Republic of Turkey. Without listening to me, the hotel employee rudely said that "We can call anyone, and it will not affect him personally. " After such a "reception", being left without contact with the tour operator and relatives in Russia, I was horrified. Left in a terrible room

My husband and I went to the embankment of the Beldibi village (instead of the declared city of Kemer), and were forced to turn to local residents for help in solving problems with communication with Russia. Only later we learned from them that this hotel is notorious. Thanks to the locals, they helped to establish a wi-fi connection absolutely free of charge, to organize WhatsApp communication with my son in Russia. Having learned from us about such a "hot" reception, the son was forced to contact the Turkish embassy in Moscow at night by phone. After listening carefully, the Turkish embassy forwarded the call to the Russian embassy in Antalya. After receiving information from my son about living conditions, the embassy employee said that he would look for us and find out the situation. The next morning, we went to the reception and the night manager, who calls himself the son of the owner of the hotel, began to scold us in a rude manner for calling the embassy, ​ ​ because.
an employee of the embassy contacted him at night and demanded that the situation be resolved. Returning to the room, we made a video recording of all its problem areas. After about 2 hours, another hotel employee approached us and said that at the moment another room was being prepared for us on the 3rd floor. Nobody apologized to us for yesterday's behavior. Instead, he began to tell us about “high prices for chicken and meat in the Republic of Turkey, and also to express dissatisfaction with the President of the Republic. ” After listening to this monologue (we did not want to enter into a dialogue because of the words of a hotel employee that Turkey borders not only on the Russian Federation, but also on other “less pleasant” states). In response, we only reported that we had come here to rest, and we would not like to spoil the vacation. Thanks to the appeal of the employees of the Russian Embassy in Antalya, we were relocated. Same way,
the embassy staff contacted the son in the Russian Federation in order to clarify the current situation. The new room was cleaner, although the sanitary condition left much to be desired. A video was taken of this number.
Also, within the framework of the contract for the provision of tourist services, it is indicated that the tour includes - "Meals - all inclusive. " During the entire period of our stay at the hotel, and this is 8 days, the food did not correspond to the declared one. Only 1 time the buffet included a chicken dish, and also 1 time a fish dish. The rest of the time the tables were half empty, only soy products and vegetables were present. Now my husband and I understand why we were told about the "high" prices for chicken and meat in the Republic of Turkey.
All this forced us to eat in a cafe on the waterfront. After contacting the Russian Embassy, ​ ​ the hotel administration stopped being rude to us (unlike other Russian tourists,
rudeness against which was endless).