Персонал на ресепшене плохо работает Reception staff not working well

Avrupa park hotel DO NOT RECOMMEND! We "rested" in it in May 2023. The staff just doesn't do their job. Firstly, we were settled in a room with BUGS ...(I am attaching screenshots from a video shot in room 412). When the bedbugs were discovered, there was no longer an employee at the reception, this should not be, someone is always obliged to sit in the lobby. I had to look for a hotel room myself in order to sleep, since we arrived at night and at the reception they apparently never have anyone at night, everyone sleeps. They didn't even bother to check the room before checking in the guests. Secondly, on the day of departure, which was early in the morning, we were not given breakfast. There was no apology for the bedbugs and no compensation for moral damages. We came to rest, called pancake. There is also no kettle or fridge in the room. There are problems with water in the sink and shower: that is, there is no water, sometimes it was not possible to wash. Breakfasts were monotonous (I attach a photo). The hotel staff were just rude...
Pros: there is a slide and a pool, a beautiful view of the mountains, there is free Wi-Fi, a cleaning lady cleans the room every day.