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Problems began during settlement. We arrived early in the morning- did not even populate at 14.00! With our remark that our transfer to them was a couple of days only to the airport and we were very tired of the road - we received only sarcasm and even more rudeness.
When settling in the reception, they fill up their price and sell numbers. As a result, paying three local comfort - they tried to populate us intensely to two local standard, adding another bed there and blocking the output to the balcony.
At first they said that our number was still busy, then that they were not cleaned, then - that there is no free at all. But not because they will be actively “reproduced” directly to the recipe and settled in your already paid number above the category of other people who came to the economy and they were divorced for cash.
We sat in the lobby for half a day in anticipation of the room. At the same time, recipe officers actively drove “briskets” of more accommodating customers.
When trying to demand the room we book, we were faced with the rudeness and rudeness of the reception of the employees.
We even had to contact the tour operator to receive the number of the paid category.
I’ll say that we were already in this hotel in the previous year and knew what the room we paid for. The quality of service at the hotel has worsened significantly! Especially in maintenance, especially on recipe and bars.
Rudeness and impudence are the main feature of bartenders and staff with recipe. With all inclusions/ All Inclusive, they will not do anything on the bar for free, even from local drinks, they will also be impudent and pointed to “your preferences” . . The elementary gin with tonic from local drinks was already evaluated as a cocktail demanding additional payment.
In a large pool, they are not allowed to swim at all! A small pool in the corner of two buildings, and inconvenient, more for surroundings. In fact, not one full -fledged pool!
The electronic key did not work for everyone, I had to run several times a day at the reception with a request to solve the problem. It seems that they mocked at the same time.
The hotel has a successful location and they use this, knowing that they are going to them because of this.
There are many more elderly European tourists, which gives the impression of a sanatorium for pensioners.
When settling in the reception, they fill up their price and sell numbers. As a result, paying three local comfort - they tried to populate us intensely to two local standard, adding another bed there and blocking the output to the balcony.
At first they said that our number was still busy, then that they were not cleaned, then - that there is no free at all. But not because they will be actively “reproduced” directly to the recipe and settled in your already paid number above the category of other people who came to the economy and they were divorced for cash.
We sat in the lobby for half a day in anticipation of the room. At the same time, recipe officers actively drove “briskets” of more accommodating customers.
When trying to demand the room we book, we were faced with the rudeness and rudeness of the reception of the employees.
We even had to contact the tour operator to receive the number of the paid category.
I’ll say that we were already in this hotel in the previous year and knew what the room we paid for. The quality of service at the hotel has worsened significantly! Especially in maintenance, especially on recipe and bars.
Rudeness and impudence are the main feature of bartenders and staff with recipe. With all inclusions/ All Inclusive, they will not do anything on the bar for free, even from local drinks, they will also be impudent and pointed to “your preferences” . . The elementary gin with tonic from local drinks was already evaluated as a cocktail demanding additional payment.
In a large pool, they are not allowed to swim at all! A small pool in the corner of two buildings, and inconvenient, more for surroundings. In fact, not one full -fledged pool!
The electronic key did not work for everyone, I had to run several times a day at the reception with a request to solve the problem. It seems that they mocked at the same time.
The hotel has a successful location and they use this, knowing that they are going to them because of this.
There are many more elderly European tourists, which gives the impression of a sanatorium for pensioners.
Translated automatically from Russian. View original
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