Хороший отель, но персонал отвратительный Nice hotel but bad staff

We rested with grandchildren 10 and 8 years old from 08/15/2015 to 08/29/2015. The tour operator dissuaded me from this hotel, there were bad reviews, but judging by the reviews, I realized that the main problem in settling in a distant building was Anex. (since the prices for it are the cheapest, people buy tours to the annex, and when they find out that it is 2 km from the sea, they are of course disappointed. ) I asked that the standard room be stipulated in the ticket. and we were settled in a three-story building. The room is good, only the first 6 days it was not cleaned at all, towels and linen were not changed. And then, apparently, the staff received a magic pendel and began to clean every day (not perfect, but cleaned). The food was decent: there was always meat, fish too, watermelons, melons, oranges, plums, apples, pears, grapes, good cheeses, cereals for children, muesli, yogurts, ice cream every evening, Excellent Turkish coffee. Even crayfish, oysters and sushi were once a week. The contingent is mostly families with children. Everything is very decent, no one was rushing to Tagil. I liked the rest, you can not pay attention to the rudeness of the staff at all