do not recommend

Written: 23 may 2013
Travel time: 14 — 22 may 2013
Who does the author recommend the hotel to?: For recreation with friends, for young people
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 2.0
Service: 1.0
Cleanliness: 1.0
Food: 5.0
Amenities: 7.0
I do not even know where to start. I'll try to be as objective as possible. We traveled with my family (me, my husband and a 5-year-old child) from 14.05 to 22.05. The flight was very good, we flew with Ukrainian airlines UTair. Tour operator AneksTour. About them separately, but immediately about the hotel. They settled us quickly, we had an economy room, in an additional two-story building on the ground floor, because e. practically on the ground. We got a big room, although the neighbors had a tiny one. That's why it's a lottery. The room has 2 bunk beds and a double bed, an entrance hall, wardrobe, safe, minibar, TV, 2 bedside tables, a tiny bathroom. The room is very damp, saved the air conditioning to heat. I asked for the shampoo after 3 days, the shower gel did not wait. It's good that everything was taken from home. Cleaning tyap-blunder, the bed has never been changed in 8 days! Towels were changed 1 time. In general, I do not advise anyone to take economy. The food is monotonous, but we are not picky about food, we were not hungry. Surprised and outraged that half of the fruit was green! We are pigs, is this? Why display green apricots, peaches and all sorts of kaku? A shame! The hotel area is very beautiful, greenery, flowers, waterfalls. . . But these are all trifles. Last night my husband was brutally beaten by the hotel security. They beat him with sticks for several hours, handcuffed him. As a result, there were numerous hematomas, a terribly swollen face (they beat with sticks on the cheekbones and temples), and numerous wounds all over the body. To the question "FOR WHAT??? ", the answer is "he insulted the bartender. " The police did nothing. They came, shook hands with the guards, asked if he would write a statement (at that time he was lying alive on the floor in handcuffs), received a negative answer and left. Yes, the husband was pretty drunk, but NO ONE HAS THE RIGHT to brutally beat a person. In that hotels consider differently. Since we had to fly home the next day (the child had a graduation), we did not report it to the police. The general manager of the hotel helped in providing first aid. The hotel bought us an ointment for bruises. We did not receive any apology from the hotel or from the security. They didn't let me call the consulate. . The operator Anex Tour assured me that if we inform the police and the consulate, then we will have to stay for a few days at our own expense, including paying for the flight. Since there was 50 dollars left in my pocket and a frightened child in my arms, we decided to fly away, but I could not help but write about it. More about the Russian-speaking Svetlana at the reception. Not only did she not help us in any way, but she also tried to annoy us in every possible way. This is how we got our vacation. I know that life is a boomerang! Good luck everyone! And good health
Translated automatically from Russian. View original