Все плохо, кроме моря и погоды Everything is bad except the sea and the weather

We went to this hotel for the second time, the first time was last year (everything was just super, I liked everything very much), so we decided not to change the hotel. The positive side of the rest this time is the weather (air temperature +28, sea + 25-26, good territory, normal room), from the positive it was all.
More minus. Before this trip, I requested information on the hotel’s website regarding the concept of Limra’s work for this period of time, I was assured that everything would work and nothing would change until November 15, only A la carte restaurants would not work, it suited us. In fact, on November 6, everything worked as promised, but on the 7th, when we woke up, we saw that everything had changed significantly, we had already turned off the amphitheater, closed almost all the bars, stopped pouring normal alcohol in general, and the one that was poured was measured with a measuring glass, from alcohol poured local vodka, gin, rake, wine and beer, and that's it!! ! There was not even local rum and whiskey, I generally keep quiet about Baileys. This is an above average 5 star hotel!!!!????
Zero animation, zero food, the staff poured food into the plates as if they were taking it from home. In the main restaurant, the staff allows themselves to behave with guests simply in a boorish way, we personally had two such cases during the week of rest (one of them - the waiter brought us an order, two gins with the words choke and just slammed them on the table), I think that this is unacceptable at all and there is no place for such employees in the hotel. The tables at the bar are constantly dirty, you just had to wipe them yourself, beach towels in such a form as if they were used somewhere in the barracks by soldiers, and then they were given to the hotel, there is no serving on the tables (no cutlery, no spices, napkins no, and so it alternates constantly). In a restaurant, cats just roam the tables and eat what they like from the plates and no one cares. You can put a plate of food, go for coffee, returning not to find a lyulya in your plate, and so on. It's just awful!!!!

The confectionery was moved to the lobby bar, it would be better if they closed it altogether, there is no choice, a shelf a meter long and it is not clear what is on it (one name remains from the confectionery). There is no kettle in the room, so there is no coffee in the morning, no tea in the room, no drink. They want to replenish the mini-bar, they want not, then you run to the reception to find out the reason. Cleaning in the room is mediocre, the ashtray was carried out from the balcony for two days. One person from our company had a birthday on the seventh day, so they managed to forget to congratulate the birthday man with a cake in a restaurant (and it was not only we had such a situation, despite the fact that they were reminded of this).
It also happened to me that before leaving, I advertised this hotel to my godfather, according to my last visit, that it was just a bomb, super, etc. , and they take it and come to this hotel on the 7th, relax with us and with ship to the ball, fall into this well... y !! ! And I felt so uncomfortable for this mess and for myself. If the weather was bad and we didn’t have a great company, then it would be quite sad this time on vacation.
I definitely do not recommend this hotel for a holiday, at least at this time, this is not the level of five stars, three stars can and will pull. I believe that if the hotel does not work at the same level, at least as it worked before, then why open at all, spoil your reputation and rating. It is not necessary to deceive tourists, people are asking for information about the hotel, so bring it to what it is and not nonsense. Definitely the impression of this hotel (not from the rest itself) was just terrible!! ! Before you go to this hotel, think very hard, my advice to you!! !