Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
1.0
Cleanliness:
2.0
Food:
3.0
Amenities:
5.0
We arrived on September 3 at 12:00 we were immediately greeted by "friendly" hotel staff, who offered to leave our things until check-in (at 14:00) and go talk to them, where they tried to impose massage services and masks on us, which we did not need. (by the way, all services in the Hotel are twice as expensive as in the entire region). After repeated refusals on our part, the imposition continued in the same way.
At 14:00 we were given the keys to the room (Block B), going up there, we were not just at a loss, but completely horrified by the ROOM, as the shower cabin was broken, the hose and nozzle were broken separately. Dirt was everywhere, the toilet was covered in urine - obviously the room was not prepared after the previous guests (the floor was simply not washed).
After a request to change the room, it was refused, because according to the "highly qualified" people from the reception, there are no free rooms.
After swearing, the room was miraculously found, already in Block A, the room was better, but the cabinet doors did not close, there was mold in the shower and only 2 channels on the TV, the refrigerator did not work, there were no glasses.
From the PLUSES of the room: air conditioning works, a good view of the mountain.
Towels waited only on the third day of settlement and then from the CLEANING WOMEN, as at the reception they promised each time "TOMORROW", which, apparently, would never come.
I can't help but mention MEALS!
I'll start with a few PLUSES:
Breakfast could be eaten (scrambled eggs or boiled eggs, toast, pancakes and all kinds of cereals).
Fruits and berries were not varied, but quite acceptable and tasty.
The bread and pastries tasted good.
Now for the CONS:
queues for lovers of nostalgia about the 90s (you need to queue in advance for lunch and dinner if you want to eat something edible).
Plates and forks were constantly sorely lacking. The tables are always sticky, the floor too.
When they were allowed to go to meals, the staff mocked, teased, as if we were animals.
Now for the food itself:
there were always soy cutlets available, which are difficult to eat.
The chicken was given boiled or stewed, no more than 2 pieces per plate.
In general, there was nothing to eat, as the assortment was very SINGLE AND MEAN.
Now a few words about the STAFF of the hotel:
The maids do not speak Russian, they do not speak from the word AT ALL.
The floors are washed every 3 days, and then if you ask. Sheets changed once in 8 days!
At the reception there is a PURE-BROOD HAMLO, who pretends not to hear anything, and if he does hear, he starts to be rude. To provoke to abuse. To scoff. The management is always "absent" in the hotel.
The overall impression of the Hamlo hotel is dirt and tasteless food.
Never come to this Hotel.
At 14:00 we were given the keys to the room (Block B), going up there, we were not just at a loss, but completely horrified by the ROOM, as the shower cabin was broken, the hose and nozzle were broken separately. Dirt was everywhere, the toilet was covered in urine - obviously the room was not prepared after the previous guests (the floor was simply not washed).
After a request to change the room, it was refused, because according to the "highly qualified" people from the reception, there are no free rooms.
After swearing, the room was miraculously found, already in Block A, the room was better, but the cabinet doors did not close, there was mold in the shower and only 2 channels on the TV, the refrigerator did not work, there were no glasses.
From the PLUSES of the room: air conditioning works, a good view of the mountain.
Towels waited only on the third day of settlement and then from the CLEANING WOMEN, as at the reception they promised each time "TOMORROW", which, apparently, would never come.
I can't help but mention MEALS!
I'll start with a few PLUSES:
Breakfast could be eaten (scrambled eggs or boiled eggs, toast, pancakes and all kinds of cereals).
Fruits and berries were not varied, but quite acceptable and tasty.
The bread and pastries tasted good.
Now for the CONS:
queues for lovers of nostalgia about the 90s (you need to queue in advance for lunch and dinner if you want to eat something edible).
Plates and forks were constantly sorely lacking. The tables are always sticky, the floor too.
When they were allowed to go to meals, the staff mocked, teased, as if we were animals.
Now for the food itself:
there were always soy cutlets available, which are difficult to eat.
The chicken was given boiled or stewed, no more than 2 pieces per plate.
In general, there was nothing to eat, as the assortment was very SINGLE AND MEAN.
Now a few words about the STAFF of the hotel:
The maids do not speak Russian, they do not speak from the word AT ALL.
The floors are washed every 3 days, and then if you ask. Sheets changed once in 8 days!
At the reception there is a PURE-BROOD HAMLO, who pretends not to hear anything, and if he does hear, he starts to be rude. To provoke to abuse. To scoff. The management is always "absent" in the hotel.
The overall impression of the Hamlo hotel is dirt and tasteless food.
Never come to this Hotel.
Translated automatically from Russian. View original
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OTHER REVIEWS ABOUT THE HOTEL
- Terrible hotel. boorish attitude
- Rudeness, bad food, filth
- This is a barn for animals, not for people.
- Never ever go into this pigsty!!!
- Filth and indifference
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