Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
1.0
Cleanliness:
2.0
Food:
2.0
Amenities:
2.0
We rested with my wife and with a child of 2.5 years in this hotel, departure from Belarus (Minsk). We bought a ticket right away as soon as flights to Turkey appeared.
Arrival at the hotel:
We were never met like this anywhere else. In general, we arrived at the hotel somewhere around 11 am, the guide went first and brought our documents to the reception. We went to the hotel about 5 minutes after the guide. The first thing we thought about was whether we had arrived. No one met (it is clear that the meeting with champagne was canceled due to the difficult epidemiological situation). But at least to say to meet and say a banal phrase like "We are glad to see you at our hotel" was possible. In general, no one met at all, they approached the reception, about 2 minutes later the representative just left the closet (not a smile with a stone face) threw a questionnaire and said to fill it out. The room was not ready yet, they said to come in 1 hour. As a result, they settled somewhere in 2 hours, everything is not critical. And as befits the "particularly caring hotel staff", they settled us with a small child right above the place where all the evening animation was held. But this also did not hurt us at all, we are not picky, it did not bother us much.
Number:
The room is standard. If you find fault, then, of course, you can find flaws: a view of the old slate, the latch in the bath / toilet did not close, the bed is not a single double bed, but consists of two, zero sound insulation. But this, too, can be dealt with. In general, the room was good.
Infrastructure:
The hotel administration decided to save money on the first tourists and there was no infrastructure at all. The declared water park did not work, the spa (they wanted to visit with my wife, it was open by appointment in other hotels), the second restaurant, the snack bar was opened only at the very end of our vacation, the beaches were generally ready (to wash your feet from pebbles, you had to go to the other end of the beach, we were preparing only for the season) - despite the fact that the cost was 20% higher than last year. That is, if you open at 50% (more than half does not work for you), then reduce the price by 50%. I draw your attention to the fact that the hotel saved on us, since everything worked in other hotels (this is Rixos, Akka, Alva Donna) - we had friends and acquaintances there at the same time. For infrastructure, see the pictures, I'm serious, it seemed as if they were in Chernobyl.
Air conditioning did not work at the lobby and at the reception, all the employees were wet (I repeat everywhere in other hotels the air conditioning worked). On this occasion, he approached the guest relation, since he himself worked at the computer in the evenings and it was convenient to sit in the lobby (he came in shorts and a T-shirt and was all wet in half an hour). To which the administrator told me a generally amazing phrase: “You see, if we turn on the air conditioner, then the air will come from the street and the coronavirus will form. ” In general, whatever you ask them, the answer to everything is coronavirus. Once they let it slip that they didn’t want to start anything and turn it on until a lot of tourists arrive.
A couple from Kharkov rested with us, so the man had a birthday. All hotels, especially 5 *, put at least a fruit basket, which they expected to see, but there was nothing. They went to investigate, the girl at the guest-relationship first said why they came, like who promised you this. Then, after talking to someone else, she said: “You see, we can’t bring a fruit basket because the coronavirus. ” They also said that one of the visitors left a child for four years in a children's club with employees, so they lost him and searched for several hours throughout the territory.
Nutrition:
The food in general surprised us. I don’t understand those reviews about food like “you won’t stay hungry” at all - this is not a description. Guys, you can not stay hungry in the forest. In general, we have been resting for 7 days already: no themed dinners, no seafood, even several times at lunch I really couldn’t choose anything for myself (I’m far from a gourmet, in Minsk I eat in ordinary canteens). In general, this fact did not please us at all, my wife and I went to the guest relation, asked what about your food, no choice, no theme nights - nothing. She immediately began: “You see, theme nights are not being held due to the coronavirus. ” I immediately told her, and where does the coronavirus. She answers, well, yes, in principle, nothing to do with it (they didn’t even come up with sensible excuses).
Everything is fried in vats of black vegetable oil (Volatile (RevizoRRo) was shocked). The fish is really on baking sheets, but still in wild oil (when you start a meal, you press a little with a fork and all this oil flows out). The fish was actually salmon once. More about the assortment: once every 4 days there were lamb kebabs (the only thing that was normally cooked), but basically all the time they put small fried fish the size of a sprat or small herring in batter, and stewed meat with vegetables). Think about it, in a 5-star hotel they didn’t even cook pasta - it’s terrible. After our complaint, some pasta was cooked in the evening (but they just lay on a baking sheet, my wife took a try - they were cold and stuck together). From snacks (by the way, they changed only on the 12th day of our vacation, there was nothing at all - by the way, we didn’t see a single person in this department for 11 days (compared to other hotels, there is some dish of the day, but You can always choose at least one. )
As for desserts, guys, those who wrote previous reviews about sweets, did you take them, tried them? At first I tried a dessert similar to our potatoes: I started to eat, I feel some kind of aftertaste - I gave it to my wife to try, just like a SMAST OF ROTTEN EGGS. My wife had a beautifully designed dessert in a beautiful jelly glass - just nauseating goo. To be fair, the only dessert that was delicious was baklava (in the early days there was even pistachio, in the subsequent days we never saw it). The only thing you can’t find fault with is fruits - there were watermelons (sweet), melons (tasteless), cherries (sweet), apricots (the first days they gave really tasty, then they were rubber), peaches (hard), several types of apples (sweet) , hard pears, oranges.
Room cleaning:
We have never come across anything like this in all our travels to different countries! In general, they cleaned the first two days (superficially, made the bed and swept the floor, cleaned the bathroom - we never found fault with this), the next two days they don’t clean us, on the third day they don’t clean us, we went to the reception - they asked to clean in the room. You can see the photo, by the way, how they cleaned it then, took away dirty towels, didn’t leave clean towels (I didn’t see this anywhere), but we didn’t find fault with this either. Three more days pass without cleaning. It started to piss me off a little, we didn’t go to the reception, in the evening I met the top manager of the hotel and the senior administrator, showed a photo of how they cleaned the last time three days ago, said my comments on everything. They took over the head, all of us will deal with everything, tomorrow everything will be fixed. Tomorrow passes, again no one removed from us - we go with my wife to the guest relation, She immediately starts screaming and takes out a phone with a photo that we had closed.
For the whole day we were in the room only from 13 to 15 when the child was sleeping and came closer to 19:30. And during this time it was impossible to find time to clean the room. She started screaming. Leave a request for cleaning (I saw, heard, and don’t want to see this anywhere else at 5). And now ATTENTION continues to shout to everyone verbatim: “In general, you don’t like everything, I call security, they will put you up to the barrier and complain there. You don’t like food. ). " I actually called security, 6 people came running and looked at us. Guys, think about it, this was the response of a female employee to a guest relation.
WiFi Internet:
On the first day, I went to the reception three times and each time they said come back in an hour. They currently have a new ISP that only provides internet in the hotel to locals. That is, to access the Internet, you need to receive an SMS with a code to your phone number. In general, only for the fourth time already the senior administrator gave some existing number with a code. For seven days the Internet has been working fine, on the eighth day I can’t log in again, I go up to the same girl, the senior administrator. She says to me: "So connect yourself to roaming on your phone, what's the problem? Yes, and in general, what are you doing here, I thought you left. " You won't believe how good it was to hear that.
Children's animation and mini-club:
Guys, they don’t work with children here at all, especially during the day. Nobody cares. Yes, there are mini-discos (still tolerable, but only to spend). We weren't allowed into the mini club at all. The child is 2.5 years old, he cannot be accompanied by his parents, but they do not let us in together - it's just a paradox. In general, they said, if you want, we will give you some kind of toy, like graze on the lawn near the club. They will not offer any toys themselves, do not even smile at the child. All ask, such as indulgence, they will endure some kind of hell. We noticed that practically no one left children older than 4 years old with the employees of the mini-club - apparently they had already heard a lot. And those who left, saw for themselves the child himself got into something, no one would play with him, but the employee ran to the bar to drink coffee 4 times and left the child alone.
Sea:
The sea is dirty. After 10 am in the sea from the hotel (nowhere else), waste of sanitary origin is thrown out (this is toilet paper, pads, polyethylene of unknown origin). I will describe the situation itself: until 10 am and the water is transparent, not a single wave. There are still no waves at 10 o'clock, foam appears - it starts in the area of the pontoon (by the way, it was under it that they saw a pipe hidden from the hotel), gradually the foam spreads along the entire beach and packages, paper, bottles, gaskets emerge. There is also a video, all filmed. Many who had just arrived were so frightened at the sight of all this and shouted to their husbands all over the beach to quickly pull the child out of this dense water.
In general, we summarize: well, not everything was open, those who get later, maybe something will open. But even taking into account the fact that if everything opens, I would never go here. The administration is still trying in every possible way to save money, although the price range of the hotel is quite high and it is definitely not worth the money. Meals for a C, maybe with a very large interference on the best days for a C. Those who are going to this hotel with children, get ready to entertain your child all day long (I ran to the village three times to buy my toys, although I took a lot with me, but old toys get bored) - for 12 days nothing was done for children at all, just a pathetic mini-disco. The sea is dirty.
Arrival at the hotel:
We were never met like this anywhere else. In general, we arrived at the hotel somewhere around 11 am, the guide went first and brought our documents to the reception. We went to the hotel about 5 minutes after the guide. The first thing we thought about was whether we had arrived. No one met (it is clear that the meeting with champagne was canceled due to the difficult epidemiological situation). But at least to say to meet and say a banal phrase like "We are glad to see you at our hotel" was possible. In general, no one met at all, they approached the reception, about 2 minutes later the representative just left the closet (not a smile with a stone face) threw a questionnaire and said to fill it out. The room was not ready yet, they said to come in 1 hour. As a result, they settled somewhere in 2 hours, everything is not critical. And as befits the "particularly caring hotel staff", they settled us with a small child right above the place where all the evening animation was held. But this also did not hurt us at all, we are not picky, it did not bother us much.
Number:
The room is standard. If you find fault, then, of course, you can find flaws: a view of the old slate, the latch in the bath / toilet did not close, the bed is not a single double bed, but consists of two, zero sound insulation. But this, too, can be dealt with. In general, the room was good.
Infrastructure:
The hotel administration decided to save money on the first tourists and there was no infrastructure at all. The declared water park did not work, the spa (they wanted to visit with my wife, it was open by appointment in other hotels), the second restaurant, the snack bar was opened only at the very end of our vacation, the beaches were generally ready (to wash your feet from pebbles, you had to go to the other end of the beach, we were preparing only for the season) - despite the fact that the cost was 20% higher than last year. That is, if you open at 50% (more than half does not work for you), then reduce the price by 50%. I draw your attention to the fact that the hotel saved on us, since everything worked in other hotels (this is Rixos, Akka, Alva Donna) - we had friends and acquaintances there at the same time. For infrastructure, see the pictures, I'm serious, it seemed as if they were in Chernobyl.
Air conditioning did not work at the lobby and at the reception, all the employees were wet (I repeat everywhere in other hotels the air conditioning worked). On this occasion, he approached the guest relation, since he himself worked at the computer in the evenings and it was convenient to sit in the lobby (he came in shorts and a T-shirt and was all wet in half an hour). To which the administrator told me a generally amazing phrase: “You see, if we turn on the air conditioner, then the air will come from the street and the coronavirus will form. ” In general, whatever you ask them, the answer to everything is coronavirus. Once they let it slip that they didn’t want to start anything and turn it on until a lot of tourists arrive.
A couple from Kharkov rested with us, so the man had a birthday. All hotels, especially 5 *, put at least a fruit basket, which they expected to see, but there was nothing. They went to investigate, the girl at the guest-relationship first said why they came, like who promised you this. Then, after talking to someone else, she said: “You see, we can’t bring a fruit basket because the coronavirus. ” They also said that one of the visitors left a child for four years in a children's club with employees, so they lost him and searched for several hours throughout the territory.
Nutrition:
The food in general surprised us. I don’t understand those reviews about food like “you won’t stay hungry” at all - this is not a description. Guys, you can not stay hungry in the forest. In general, we have been resting for 7 days already: no themed dinners, no seafood, even several times at lunch I really couldn’t choose anything for myself (I’m far from a gourmet, in Minsk I eat in ordinary canteens). In general, this fact did not please us at all, my wife and I went to the guest relation, asked what about your food, no choice, no theme nights - nothing. She immediately began: “You see, theme nights are not being held due to the coronavirus. ” I immediately told her, and where does the coronavirus. She answers, well, yes, in principle, nothing to do with it (they didn’t even come up with sensible excuses).
Everything is fried in vats of black vegetable oil (Volatile (RevizoRRo) was shocked). The fish is really on baking sheets, but still in wild oil (when you start a meal, you press a little with a fork and all this oil flows out). The fish was actually salmon once. More about the assortment: once every 4 days there were lamb kebabs (the only thing that was normally cooked), but basically all the time they put small fried fish the size of a sprat or small herring in batter, and stewed meat with vegetables). Think about it, in a 5-star hotel they didn’t even cook pasta - it’s terrible. After our complaint, some pasta was cooked in the evening (but they just lay on a baking sheet, my wife took a try - they were cold and stuck together). From snacks (by the way, they changed only on the 12th day of our vacation, there was nothing at all - by the way, we didn’t see a single person in this department for 11 days (compared to other hotels, there is some dish of the day, but You can always choose at least one. )
As for desserts, guys, those who wrote previous reviews about sweets, did you take them, tried them? At first I tried a dessert similar to our potatoes: I started to eat, I feel some kind of aftertaste - I gave it to my wife to try, just like a SMAST OF ROTTEN EGGS. My wife had a beautifully designed dessert in a beautiful jelly glass - just nauseating goo. To be fair, the only dessert that was delicious was baklava (in the early days there was even pistachio, in the subsequent days we never saw it). The only thing you can’t find fault with is fruits - there were watermelons (sweet), melons (tasteless), cherries (sweet), apricots (the first days they gave really tasty, then they were rubber), peaches (hard), several types of apples (sweet) , hard pears, oranges.
Room cleaning:
We have never come across anything like this in all our travels to different countries! In general, they cleaned the first two days (superficially, made the bed and swept the floor, cleaned the bathroom - we never found fault with this), the next two days they don’t clean us, on the third day they don’t clean us, we went to the reception - they asked to clean in the room. You can see the photo, by the way, how they cleaned it then, took away dirty towels, didn’t leave clean towels (I didn’t see this anywhere), but we didn’t find fault with this either. Three more days pass without cleaning. It started to piss me off a little, we didn’t go to the reception, in the evening I met the top manager of the hotel and the senior administrator, showed a photo of how they cleaned the last time three days ago, said my comments on everything. They took over the head, all of us will deal with everything, tomorrow everything will be fixed. Tomorrow passes, again no one removed from us - we go with my wife to the guest relation, She immediately starts screaming and takes out a phone with a photo that we had closed.
For the whole day we were in the room only from 13 to 15 when the child was sleeping and came closer to 19:30. And during this time it was impossible to find time to clean the room. She started screaming. Leave a request for cleaning (I saw, heard, and don’t want to see this anywhere else at 5). And now ATTENTION continues to shout to everyone verbatim: “In general, you don’t like everything, I call security, they will put you up to the barrier and complain there. You don’t like food. ). " I actually called security, 6 people came running and looked at us. Guys, think about it, this was the response of a female employee to a guest relation.
WiFi Internet:
On the first day, I went to the reception three times and each time they said come back in an hour. They currently have a new ISP that only provides internet in the hotel to locals. That is, to access the Internet, you need to receive an SMS with a code to your phone number. In general, only for the fourth time already the senior administrator gave some existing number with a code. For seven days the Internet has been working fine, on the eighth day I can’t log in again, I go up to the same girl, the senior administrator. She says to me: "So connect yourself to roaming on your phone, what's the problem? Yes, and in general, what are you doing here, I thought you left. " You won't believe how good it was to hear that.
Children's animation and mini-club:
Guys, they don’t work with children here at all, especially during the day. Nobody cares. Yes, there are mini-discos (still tolerable, but only to spend). We weren't allowed into the mini club at all. The child is 2.5 years old, he cannot be accompanied by his parents, but they do not let us in together - it's just a paradox. In general, they said, if you want, we will give you some kind of toy, like graze on the lawn near the club. They will not offer any toys themselves, do not even smile at the child. All ask, such as indulgence, they will endure some kind of hell. We noticed that practically no one left children older than 4 years old with the employees of the mini-club - apparently they had already heard a lot. And those who left, saw for themselves the child himself got into something, no one would play with him, but the employee ran to the bar to drink coffee 4 times and left the child alone.
Sea:
The sea is dirty. After 10 am in the sea from the hotel (nowhere else), waste of sanitary origin is thrown out (this is toilet paper, pads, polyethylene of unknown origin). I will describe the situation itself: until 10 am and the water is transparent, not a single wave. There are still no waves at 10 o'clock, foam appears - it starts in the area of the pontoon (by the way, it was under it that they saw a pipe hidden from the hotel), gradually the foam spreads along the entire beach and packages, paper, bottles, gaskets emerge. There is also a video, all filmed. Many who had just arrived were so frightened at the sight of all this and shouted to their husbands all over the beach to quickly pull the child out of this dense water.
In general, we summarize: well, not everything was open, those who get later, maybe something will open. But even taking into account the fact that if everything opens, I would never go here. The administration is still trying in every possible way to save money, although the price range of the hotel is quite high and it is definitely not worth the money. Meals for a C, maybe with a very large interference on the best days for a C. Those who are going to this hotel with children, get ready to entertain your child all day long (I ran to the village three times to buy my toys, although I took a lot with me, but old toys get bored) - for 12 days nothing was done for children at all, just a pathetic mini-disco. The sea is dirty.
Translated automatically from Russian. View original
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