Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
6.0
Service:
3.0
Cleanliness:
7.0
Food:
5.0
Amenities:
6.0
This is an excerpt from my complaint to the travel agency that organized the holiday in this hotel.
From 03.06 to 17.06. this year we rested with the whole family in Turkey, at the Monaco Beach & Spa hotel. Unfortunately, the rest was overshadowed by a very unpleasant episode that happened to our youngest child (5 years old). 11.07. 07 he swam in the hotel pool, and since he is uncertain on the water, he had flippers on his feet, and his grandmother was next to him. He went down the stairs to the pool, and holding on to the edge of the pool began to move towards the water slide. At that moment, the pipe sucking water from the pool and supplying it to the slide pulled the child's fins into itself and he plunged into the water with his head. Grandmother, who was nearby, picked him up and pulled him to the surface. The strength of the flow of water was such that the fins, which were very tight on the legs, were torn off in an instant. The frightened child could not calm down for a long time.
My mother, trying to understand what happened, brought her leg to the pipe and also suffered - she hurt her leg.
The manager was not at the hotel that day. The next day we turned to him in the hope that we would be able to somehow resolve the situation. Unfortunately, he replied that there was no question of any compensation for damage, either moral or material (the fins were bought by us in Turkey for 20 USD) ...Guys, this is very serious - a real threat to the life of a child, if a child it sucks - it won’t break out on its own and a depth of one and a half meters is more than enough for everything ...
I wrote to the travel agency hoping either for compensation (not flippers, of course - I don’t want to put the life of a child and $ 20 on the same level), or for a discount from the next trip, and most importantly - in my claim I asked them to take some action on the hotel staff so that they protect their customers from such a serious danger to life as our child was exposed to (it is enough to protect the water intake with a net to the bottom of the pool). As far as I know from friends who rested in this hotel after us, no changes have occurred.
To all this, they answered me that a request was sent to the hotel and a response was received that everything complies with the established safety standards, the company apologized to me, BUT there can be no question of any compensation. So - the salvation of drowning people is the work of the drowning people themselves ...
And the company is called NOVATOURS, it works in the Baltic States, we traveled from Estonia
Take care of yourself.
And about the service and maintenance - I completely agree with the previous speakers
From 03.06 to 17.06. this year we rested with the whole family in Turkey, at the Monaco Beach & Spa hotel. Unfortunately, the rest was overshadowed by a very unpleasant episode that happened to our youngest child (5 years old). 11.07. 07 he swam in the hotel pool, and since he is uncertain on the water, he had flippers on his feet, and his grandmother was next to him. He went down the stairs to the pool, and holding on to the edge of the pool began to move towards the water slide. At that moment, the pipe sucking water from the pool and supplying it to the slide pulled the child's fins into itself and he plunged into the water with his head. Grandmother, who was nearby, picked him up and pulled him to the surface. The strength of the flow of water was such that the fins, which were very tight on the legs, were torn off in an instant. The frightened child could not calm down for a long time.
My mother, trying to understand what happened, brought her leg to the pipe and also suffered - she hurt her leg.
The manager was not at the hotel that day. The next day we turned to him in the hope that we would be able to somehow resolve the situation. Unfortunately, he replied that there was no question of any compensation for damage, either moral or material (the fins were bought by us in Turkey for 20 USD) ...Guys, this is very serious - a real threat to the life of a child, if a child it sucks - it won’t break out on its own and a depth of one and a half meters is more than enough for everything ...
I wrote to the travel agency hoping either for compensation (not flippers, of course - I don’t want to put the life of a child and $ 20 on the same level), or for a discount from the next trip, and most importantly - in my claim I asked them to take some action on the hotel staff so that they protect their customers from such a serious danger to life as our child was exposed to (it is enough to protect the water intake with a net to the bottom of the pool). As far as I know from friends who rested in this hotel after us, no changes have occurred.
To all this, they answered me that a request was sent to the hotel and a response was received that everything complies with the established safety standards, the company apologized to me, BUT there can be no question of any compensation. So - the salvation of drowning people is the work of the drowning people themselves ...
And the company is called NOVATOURS, it works in the Baltic States, we traveled from Estonia
Take care of yourself.
And about the service and maintenance - I completely agree with the previous speakers
Translated automatically from Russian. View original
Comments (0)
leave a comment
Show other comments …
OTHER REVIEWS ABOUT THE HOTEL
SEE ALSO