The hotel does not correspond to 4 *, its level is 2 *!

Written: 12 december 2021
Travel time: 12 september 2021
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 2.0
Food: 6.0
Amenities: 2.0
We chose this hotel the day before departure due to the fact that the vacation had to be postponed earlier than planned. They recommended it at a travel agency, I liked it from the photo, I didn’t read reviews on the Internet. Upon arrival, we were waited for by an outwardly miserable hotel with cracked glass on the front door, a dirty reception hall, employees without uniforms, and given that half of the vacationers there are locals, it is not clear who to contact.
The rooms are very old and poorly cleaned. Under the bedside table and the bed, they found things of previous residents (slippers, fork, deodorant, wrappers). Bedding, mattress and towels are torn and stained, it is high time to replace them with new ones. In the shower and washbasin plaque and mold, the furniture was swollen from moisture. The hair dryer works for 30 seconds, and with long hair it is as inconvenient as possible. Of the care products, only liquid soap. Hot water was often a problem. The safe in the room is paid and portable, it's good if you can take it and take it out. There is nothing in the room, not even water. On the plus side, the air conditioning worked. Walked around 5 rooms about the same. The manager just throws up his hands. We chose a room with a very beautiful view of the mountains. Wi-Fi on site paid 1 day = $ 1, also very slow.
The hotel grounds also want to be improved. The paths are waved, the grass is trampled down, there is not enough green lawn. On the territory there are fruit trees, a small playground, a slide and three swings, one of them is broken, a pool with a slide, a children's pool and only one bar. At the bar, as elsewhere, they first serve the locals, they can ignore it for a long time, even if you stand first. After $ the situation improved a little. Alcohol is terrible, you can only drink beer.

The dining room, you can’t call it otherwise, also does not stand out for cleanliness. If you come to the beginning of the dinner there are no places, and there is no tasty food left to come to the end. The food is not all signed, it is not clear what is included, especially sur-mashed potatoes. You can stand in line for 20-30 minutes, there are always not enough plates, burnt coffee from the coffee machine and a portion of cappuccino 30 ml. The food is delicious, there are no complaints about the food. The staff in the dining room are friendly and helpful.
Animation is, the music is very loud yelling, is next to unbearable. The beach is far away, walking with a child takes about 20 minutes, there is a transfer 5 times a day. The beach is very small, dirty and dead, there are not enough sun loungers for everyone. There is no bar on the beach, you need to take everything with you. The beach towels are also torn in spots, they also came across with chewing gum, in a week it turned out to be changed only twice, they freeze like there are no clean ones. Lunch boxes are not provided for early departures.
Of the benefits of a beautiful sea and a beautiful view of the mountains from the hotel.
Translated automatically from Russian. View original

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