In a word - disgrace

Written: 25 september 2019
Travel time: 20 — 24 september 2019
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 4.0
Service: 1.0
Cleanliness: 2.0
Food: 1.0
Amenities: 4.0
It's just awful!!!! ! Stayed here with my girlfriend, couldn't wait for our vacation to end. If earlier I somehow did not really trust the reviews, then after we got to this terrible hotel, I will continue to be more attentive. Yes, we chose the budget option and, of course, we did not expect red carpets and lobsters for dinner, but I don’t understand why the information should be false in the description of the hotel. . .
Firstly, upon arrival we were not settled, it turned out that there were no places in the hotel, how is this even possible? ! Why then there is a reservation that the hotel confirms ? ! Secondly, there is simply no food at the hotel: for breakfast only a piece of bread with cheese, coffee, jam and cucumber, for lunch and dinner only empty rice and pasta with cucumber or tomato. We ate shawarma outside the hotel and on excursions. The bar has never been seen open in the week we've been here.
In general, we still tried to be positive until one case. And now I would like to turn directly to the hotel administration: what kind of ugliness is going on in your hotel, why is such a beastly attitude towards tourists ?? ? One evening, a large group of tourists drove into the hotel, there were no places, and security came up to us and said to vacate the room as you like... We had documents on our accommodation in this hotel... time 21.00. There was no answer to all our questions until we contacted our tour operator and threatened the police...
Translated automatically from Russian. View original