4 star hotel, not 3 stars! The greed of the owner of the hotel rolls over!

Written: 18 october 2017
Travel time: 11 — 18 october 2017
Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 1.0
Cleanliness: 2.0
Food: 2.0
Amenities: 4.0
We went to the sea, we really wanted to extend the summer, we chose a hotel with its own beach, and this was the only plus on this vacation.
Let's start with the fact that the hotel absolutely does not pull on 4 stars, three, and then with a stretch.
The greed of the owner of the hotel rolls over! Having bought out two more buildings, which are located across the road, he absolutely did not provide him with staff, as they say, shove the unimpressed! So from a hotel for 150 people we make a hotel for 500. And what of this:

THE DINING ROOM, and it is simply impossible to call it a dining room a restaurant, is not designed for such a large number of people. And if you manage to find clean, unbroken dishes in this mess, spit on the line of forty people at the grill and pick up the bard that they offer, you will be in for a surprise. these people need to be sorted out. AND THIS IS EVERYTHING!! ! There are not enough staff, two women are cleaning the entire building, they simply don’t have time, they do superficial cleaning and not daily, but okay, there are two toilets in the room, the hotel has two toilets: two cabins in the bar area (with a beach) and two at the reception (from this it follows... stink, urine on the floor, lack of toilet paper, but the mountains of used on the floor, dirty washbasins and toilets) I repeat for 500 people !!!
Beach!! ! Yes, Kemer is a beautiful place, a combination of mountains and the sea, small pebbles, which makes the water clear even in a storm, but God gave it and this is not the merit of the hotel owner. Where are the trestle beds!! ! Again greed! not only are there not enough trestle beds, a certain amount is broken, no one sorts them, and the beach is cleaned once, I agree that where they don’t litter... and so on, but we are talking about disposable cups that the wind rips off the garbage racks and rolls it they are under your feet, and you are swimming in the sea, and they pass you by !! ! , and our little curious kids love to pick them up because they love to play dishes in the sand.
Bar about all inclusive vodka (oh you know there is no vodka today, only gin), gin (today only vodka gin ran out), beer (not always) and COCKTAIL (drain the contents of four bottles and pour blue vodka of unknown origin from a disposable cup )! And it just closed for lunch and dinner, as the staff was taken away to serve the dining room !! ! And could not open in the evening!
RESTAURANT A la carte! Do not be fooled, they brought everything that was given in the restaurant, only you did not stand in line, but stupidly waited for all this at a table overlooking the sea.
NOT DEAR HOTEL OWNER!
If you charge money for the Internet, for a beautiful view from the window of the sea, add the following options to the hotel concept: if you want a clean plate - pay, just a deep plate for first courses - pay, if you want a place on the sea - pay, if you want to be served staff at the pools with slides - pay. Then people will immediately understand whether to go to you or not. I am very sorry for those people who work for you, because despite all the above, they do their job, try and listen to all claims. I am very sorry that in such an amazing country with such hospitable people, such beautiful places, there is a “hotel owner” who can ruin everything like that.
Translated automatically from Russian. View original