Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms:
7.0
Service:
8.0
Cleanliness:
8.0
Food:
4.0
Amenities:
8.0
Yesterday we returned from the Joy Kiris Resort. Rest in this hotel was waiting for a year, because we were there in September 2007 and arrived with unforgettable pleasant impressions. True, last year the hotel belonged to the WOW chain and was called Wow Kiris Resort. For a ticket for 7 nights from Kharkov, they paid about $ 2.000 for two.
As stated on the website of the Pegas tour operator (in Ukraine, this tour operator bought all the tickets to the hotel), the hotel is a five-star hotel with the Ultra All Inclusive system. Moreover, last year the hotel corresponded to this high status, which we personally witnessed. Therefore, we went to the hotel without hesitation, hoping that apart from the name, nothing had changed there. But our hopes were not justified.
So, let's start with the representatives of the Pegasus tour operator, namely: Armina, Dana, Vadim, Mamuka, Evgeny. At the information meeting, they promised that they would make our stay unforgettable, and they really succeeded.
After checking into the room, we went for dinner... and were stunned: there was simply no meat in any of its manifestations and forms. There was some local bony fish, for which there was a queue. We thought that the vegetarians were more fortunate, but the salads and other food were also bad. We were especially surprised: pasta salad, bean salad and onion salad. They consoled themselves with the thought that food was bad only in the evening. But the next morning, having come for breakfast, we realized that in the evening there was simply abundance, and we had to eat more so that we wouldn’t feel like it in the morning, because. there was nothing to eat. On the distribution tables, where last year there were 3-4 types of meat dishes, now there were 4 types of various buns (a bun sprinkled with sesame seeds, a bun sprinkled with nothing, a bun sprinkled with some grains and a rye bun). Of the second courses, I was also pleasantly surprised by the variety in the form of mashed potatoes, milk porridge, half-cooked scrambled eggs and high-quality hard-boiled eggs in excess (I don’t want to eat). The abundance of products on the salad table was even more surprising: 9 baskets of green apples and a do-it-yourself salad from available cucumbers, tomatoes, herbs and onions.
After leaving hungry for the beach, we could not wait for the long-awaited dinner, drooling in anticipation of at least some more or less satisfactory food. When we saw the lunch ration, the stomach shrank and refused to accept it. Dreams of meat were shattered to smithereens. This went on for 2 days. To our questions why there is no meat, the hotel guide Evgeny, laughing sarcastically in our eyes, answered that meat is unhealthy. On the third day, the same question was asked to the guide Mamuka, but in an ultimatum form: if they do not give meat, then the husband will eat Mamuka. After that, the situation changed radically: having come to dinner, we ran into a long line of joyful hungry faces, who, when asked what we were standing for, whispered “they give meat! ” (Reminds me of Soviet times). The meat turned out to be chicken fillet shavings (in common people - meat for shawarma). The rest of the diet remained unchanged. In such hungry moments, self-esteem and the inner feeling of a hungry person fade against the backdrop of dirty thoughts - stock up on at least this meat until the end of the holiday.
Drinks at the hotel deserve special attention. To drink tea, you had to make it in glasses, because. the concept of teacups was absent as such. Not every glass was usable—most bore the unwashed lip and finger prints of previous users. Coffee pleased with its variety in the amount of 2 options: regular coffee and coffee with milk (add milk yourself).
We did not find cold tea, which was stated in the menu, anywhere.
I would especially like to note the work of the bars and bartenders of the hotel. The rock bar, which was supposed to work from 16-00 to 00-00, worked in virtual mode - there is a bar - but there is no one behind the bar. For 5 days of attempts to visit it, no signs of life were found there, which cannot be said about other bars. Lobby bar: after asking the bartender for a menu, we ordered 2 non-alcoholic cocktails of different composition. In response, the bartender poured some kind of green muck from two identical bottles, and put the glasses on the bar counter (with a smile “don’t mix it up”). Dumbfounded, we pointed to the ingredients that were listed on the menu, to which we received the answer "it's all over. " If you don’t want to spoil your mood, order only 2 cocktails: an alcohol cocktail and a non-alcoholic cocktail. The Turks interfere with what they have at hand.
For the first time, we learned how to properly make a real milkshake. It turns out that you need to pour fruit syrup into milk and chat all this with a tube (and chat yourself). All. The cocktail is ready!
99% of hotel guests are Russian-speaking tourists, 1% are "foreigners" (Turks). And how can a Russian person quench his thirst in such heat - only with beer. Beer in Turkey is poured in a special way: 1/3 beer and 2/3 foam.
For all questions that arose about the hotel, Pegasus representatives sent us to the Guest Relatios service worker, warning us in advance that she was elusive, and they really did not deceive us. For 7 days of staying at the hotel, we did not find out what this very Guest Relatios worker looks like (they say he is female). For 3 days she was away, and for the remaining 4 days, she probably hid from angry tourists.
I would like to pay special attention to the hotel's animation team and entertainment.
The all-inclusive system turned out to be an all-off-and-broken system. Of the declared free entertainment, the tennis court was really free, you had to pay for rackets and a ball. Shooting from an air rifle turned out to be an innovation even for the animators, they found out for a long time where it was, they were surprised that it was there, but said that the only rifle was broken.
Representatives of the hotel's water sports searched for the declared free water bikes for a long time, but they never found it.
Evening show of animators was difficult to watch until the end. People began to disperse after the first number. The invited teams also did not differ in talent and professionalism (with the exception of Chinese acrobats, who did something unimaginable, beyond description and understanding: just great). Evenings after the animation show continued with live music at the pool bar. It was performed by some voiceless Caucasian, whose repertoire included only Russian and Armenian chanson (he carefully dedicated some songs to Gogi and Givi, who were sitting at the fifth table, as well as to real boys from Moscow).
My husband really wanted to go diving and took an excursion from the representatives of Pegasus (according to their statements, an excursion that was not bought from them is deadly, insurance does not cover it, and in general they will try to drown you, so you only need to take it from them ). On the 5th we took a ticket for the 7th and asked us not to be late. On the evening of the 6th, at the door of our room, we found a note with apologies and the transfer of the tour to the 8th. On the evening of the 7th, we again found a note in the door of the room with even greater apologies and the transfer of the tour to the 10th. Enraged by the fact that we had already lost 2 days and did not go on another excursion, my husband went to swear at the Pegasus representative. In justification, he heard that there were many tourists, but few places (why sell tickets then? ). This tour departed from the hotel. As a solution to the problem, the Pegasus representative offered to pay an extra $15, go to Kemer and board a yacht there to sail to the same place. After long and lengthy proceedings, the husband knocked out 2 supernumerary places on the 9th.
I was very surprised by the fact that the “ultra” system for food and drinks in this hotel is valid only until 12 at night, although its very name implies a round-the-clock operation.
After visiting the hotel, the general impression was that we were deceived and robbed, because. we could go to a 4-star hotel, which would be better and cheaper, and use the money saved to go on excursions and have fun in every possible way.
On the positive side, I was pleasantly surprised by the work of the junior service staff: the waiters ran as best they could, cleaning the dishes, the TV and plumbing repair service worked very quickly and efficiently (after applying to the reception, everything was fixed very quickly). The maids were not distinguished by such high-quality and efficient work: they didn’t clean the room even once in a week, although at first we left a tip.
We must pay tribute to the security of the hotel: they politely asked why my husband was not wearing a bracelet, and asked him to put it on, and just as politely explained to lost tourists from neighboring hotels how to get into theirs.
In general, the hotel pulls on 3 stars and no more!! !
As stated on the website of the Pegas tour operator (in Ukraine, this tour operator bought all the tickets to the hotel), the hotel is a five-star hotel with the Ultra All Inclusive system. Moreover, last year the hotel corresponded to this high status, which we personally witnessed. Therefore, we went to the hotel without hesitation, hoping that apart from the name, nothing had changed there. But our hopes were not justified.
So, let's start with the representatives of the Pegasus tour operator, namely: Armina, Dana, Vadim, Mamuka, Evgeny. At the information meeting, they promised that they would make our stay unforgettable, and they really succeeded.
After checking into the room, we went for dinner... and were stunned: there was simply no meat in any of its manifestations and forms. There was some local bony fish, for which there was a queue. We thought that the vegetarians were more fortunate, but the salads and other food were also bad. We were especially surprised: pasta salad, bean salad and onion salad. They consoled themselves with the thought that food was bad only in the evening. But the next morning, having come for breakfast, we realized that in the evening there was simply abundance, and we had to eat more so that we wouldn’t feel like it in the morning, because. there was nothing to eat. On the distribution tables, where last year there were 3-4 types of meat dishes, now there were 4 types of various buns (a bun sprinkled with sesame seeds, a bun sprinkled with nothing, a bun sprinkled with some grains and a rye bun). Of the second courses, I was also pleasantly surprised by the variety in the form of mashed potatoes, milk porridge, half-cooked scrambled eggs and high-quality hard-boiled eggs in excess (I don’t want to eat). The abundance of products on the salad table was even more surprising: 9 baskets of green apples and a do-it-yourself salad from available cucumbers, tomatoes, herbs and onions.
After leaving hungry for the beach, we could not wait for the long-awaited dinner, drooling in anticipation of at least some more or less satisfactory food. When we saw the lunch ration, the stomach shrank and refused to accept it. Dreams of meat were shattered to smithereens. This went on for 2 days. To our questions why there is no meat, the hotel guide Evgeny, laughing sarcastically in our eyes, answered that meat is unhealthy. On the third day, the same question was asked to the guide Mamuka, but in an ultimatum form: if they do not give meat, then the husband will eat Mamuka. After that, the situation changed radically: having come to dinner, we ran into a long line of joyful hungry faces, who, when asked what we were standing for, whispered “they give meat! ” (Reminds me of Soviet times). The meat turned out to be chicken fillet shavings (in common people - meat for shawarma). The rest of the diet remained unchanged. In such hungry moments, self-esteem and the inner feeling of a hungry person fade against the backdrop of dirty thoughts - stock up on at least this meat until the end of the holiday.
Drinks at the hotel deserve special attention. To drink tea, you had to make it in glasses, because. the concept of teacups was absent as such. Not every glass was usable—most bore the unwashed lip and finger prints of previous users. Coffee pleased with its variety in the amount of 2 options: regular coffee and coffee with milk (add milk yourself).
We did not find cold tea, which was stated in the menu, anywhere.
I would especially like to note the work of the bars and bartenders of the hotel. The rock bar, which was supposed to work from 16-00 to 00-00, worked in virtual mode - there is a bar - but there is no one behind the bar. For 5 days of attempts to visit it, no signs of life were found there, which cannot be said about other bars. Lobby bar: after asking the bartender for a menu, we ordered 2 non-alcoholic cocktails of different composition. In response, the bartender poured some kind of green muck from two identical bottles, and put the glasses on the bar counter (with a smile “don’t mix it up”). Dumbfounded, we pointed to the ingredients that were listed on the menu, to which we received the answer "it's all over. " If you don’t want to spoil your mood, order only 2 cocktails: an alcohol cocktail and a non-alcoholic cocktail. The Turks interfere with what they have at hand.
For the first time, we learned how to properly make a real milkshake. It turns out that you need to pour fruit syrup into milk and chat all this with a tube (and chat yourself). All. The cocktail is ready!
99% of hotel guests are Russian-speaking tourists, 1% are "foreigners" (Turks). And how can a Russian person quench his thirst in such heat - only with beer. Beer in Turkey is poured in a special way: 1/3 beer and 2/3 foam.
For all questions that arose about the hotel, Pegasus representatives sent us to the Guest Relatios service worker, warning us in advance that she was elusive, and they really did not deceive us. For 7 days of staying at the hotel, we did not find out what this very Guest Relatios worker looks like (they say he is female). For 3 days she was away, and for the remaining 4 days, she probably hid from angry tourists.
I would like to pay special attention to the hotel's animation team and entertainment.
The all-inclusive system turned out to be an all-off-and-broken system. Of the declared free entertainment, the tennis court was really free, you had to pay for rackets and a ball. Shooting from an air rifle turned out to be an innovation even for the animators, they found out for a long time where it was, they were surprised that it was there, but said that the only rifle was broken.
Representatives of the hotel's water sports searched for the declared free water bikes for a long time, but they never found it.
Evening show of animators was difficult to watch until the end. People began to disperse after the first number. The invited teams also did not differ in talent and professionalism (with the exception of Chinese acrobats, who did something unimaginable, beyond description and understanding: just great). Evenings after the animation show continued with live music at the pool bar. It was performed by some voiceless Caucasian, whose repertoire included only Russian and Armenian chanson (he carefully dedicated some songs to Gogi and Givi, who were sitting at the fifth table, as well as to real boys from Moscow).
My husband really wanted to go diving and took an excursion from the representatives of Pegasus (according to their statements, an excursion that was not bought from them is deadly, insurance does not cover it, and in general they will try to drown you, so you only need to take it from them ). On the 5th we took a ticket for the 7th and asked us not to be late. On the evening of the 6th, at the door of our room, we found a note with apologies and the transfer of the tour to the 8th. On the evening of the 7th, we again found a note in the door of the room with even greater apologies and the transfer of the tour to the 10th. Enraged by the fact that we had already lost 2 days and did not go on another excursion, my husband went to swear at the Pegasus representative. In justification, he heard that there were many tourists, but few places (why sell tickets then? ). This tour departed from the hotel. As a solution to the problem, the Pegasus representative offered to pay an extra $15, go to Kemer and board a yacht there to sail to the same place. After long and lengthy proceedings, the husband knocked out 2 supernumerary places on the 9th.
I was very surprised by the fact that the “ultra” system for food and drinks in this hotel is valid only until 12 at night, although its very name implies a round-the-clock operation.
After visiting the hotel, the general impression was that we were deceived and robbed, because. we could go to a 4-star hotel, which would be better and cheaper, and use the money saved to go on excursions and have fun in every possible way.
On the positive side, I was pleasantly surprised by the work of the junior service staff: the waiters ran as best they could, cleaning the dishes, the TV and plumbing repair service worked very quickly and efficiently (after applying to the reception, everything was fixed very quickly). The maids were not distinguished by such high-quality and efficient work: they didn’t clean the room even once in a week, although at first we left a tip.
We must pay tribute to the security of the hotel: they politely asked why my husband was not wearing a bracelet, and asked him to put it on, and just as politely explained to lost tourists from neighboring hotels how to get into theirs.
In general, the hotel pulls on 3 stars and no more!! !
Translated automatically from Russian. View original
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