Traveled 2 adults and 2 children (5 years and 6 months).

Written: 3 september 2012
Travel time: 1 — 7 august 2012
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rest in Pirates beach clubBe sure to read to the end!! ! Traveled 2 adults and 2 children (5 years and 6 months). Since it took only 1 hour and 40 minutes to fly from Odessa, the youngest endured the road easily. Transfer We arrived in 2 hours 30 minutes, although when boarding the bus the guide said that we would be in 1 hour 20 minutes! ! Settlement We settled quickly, as there were many empty rooms. Then we watched hour-long gatherings of tourists with children at the reception (when the hotel was 100% full). No. The crib for the baby was installed quickly. The room is clean, but for this type of hotel (bungalow) very damp and with a "Turkish" sewer smell (permanent). TerritoryVery compact (small) and thoughtful. A lot of greenery (the hotel is old) and very overgrown with bushes, which teenagers liked at night. The beach is very clean and clear, even at 100% load it is not clogged (there are always places). Animation: It’s very cool for a child, but it’s all for money: A trip on a pirate ship - 35 USD (1 child) or 70 USD (cj adults) Painting with powder pictures - 10 USD Etc. So calculate how much per day you will have to spend on a child in a miniclub, in which ours did not want to be because of the huge number of children (70 people) that the animators did not have time to follow. It was more like a herd of uncontrolled and chaotic children than an organized mini-club. They tried to divide the children into groups for different games, which somehow unloaded, but this did not help either. Adult animation is also aimed at pulling money: A crowd of animators ran around and offered to buy bingo tickets for 5 USD. We bought 3 tickets. And they won! ! Prize - 10 flyers (massage, paraselling, kono, sweets, ice cream, etc. ). But when the prize collection began, we regretted it, because then we begged for hours to accept the prize flyer - like a beggar. You come to the spa and say that you have a massage for free, but they say come tomorrow and don’t write it down, you come tomorrow, they make a face and say “How is it, we told them not to give more flyers. ” Even a child came to exchange ice cream for a flyer, he said “you have Magnum ice cream, but I won’t give it to you, because the animator made a mistake by writing such ice cream”. Even the flyer with the “CD mini-disco” had to be exchanged with the head of animation, since for 3 days no one knew who would record the disc (we played pinball: go to the DJ, he says go to the mini club, etc. Separately, I wanted to describe incident: At 16:00 on Saturday, my older child's mother went to bathe in the shower, as they were going to dinner. In the shower, the child screamed and cried, saying that something really pricked him! ! warm water and the skin just stuck on so much it was hot !!!!!! ! STEAM came out of the tap!! ! For a second, imagine if by chance the child turned on the hot water! The technician who came to the place said that he knew what the reason was and would fix it tomorrow, but do not turn on the water until 10:00! From myself I will add that every house (bungalow) has solar panels and storage tanks. peratury (judging by the spare parts that were changed). We went to the clinic instead of dinner! Then we went to the reception, where we were told to wait tomorrow or the day after tomorrow when the leadership returned! But most of all killed the question “What do you need? You didn’t come here just like that? ” I replied that a safe vacation is what I want! Pegasus guide said that she can't even look at the child's hand and that we should write a complaint to the hotel!! ! such safety in this hotel for children !! ! After 2 days, the Relationship Manager, realizing that we will not leave this incident just like that, handed the child a backpack with hotel promotional materials (a disk about the hotel, a business card, a towel with a logo) and a pirate suit, and after urgent demands apologized for the actions of the hotel. Will it return vacation days that should be happy or healthy to the child? We are preparing documents for the court (Doctor's report, video recordings of the hotel and the staff that originally sent us, etc. evidence base)!
Translated automatically from Russian. View original