Your rating of this hotel:
7.0
from 10
Hotel ratings by criteria:
Rooms:
8.0
Service:
7.0
Cleanliness:
8.0
Food:
7.0
Amenities:
8.0
We went at 18.5 to 1.06. We were alone with a friend and with two small children (1 year and 3 months and 1 year and 2 months)
It all started with the fact that upon arrival in Antalya, our strollers were not given away at the gangway of the plane, but were told to be picked up on the tape. As a result, we dragged the children in our arms, with them there was a huge queue in our arms in order to pay for the visa, and with them the suitcases were "caught" in our arms.
Only one stroller was given out. Rosa Vetrov Aerocompany, just blatant carelessness !!!! ! The stroller was brought to the hotel the next day, but I carried the child on myself for a day and worried all the time, they would bring it, they would not bring it.
About the hotel.
We were supposed to live in the club area, but we were offered to pay extra and live in the main building. We were taken by car to look at our bungalow. The most extreme, where something is being built behind the fence, and the number is on the second! floor. Is it for us, with strollers and children, how to go up there several times a day?
Of course, we chose the main building, although the bungalow itself also looked decent.
There are no complaints about the staff. And they cleaned and changed the towels, we often had bedlam in our room, scattered toys, etc. , they cleaned every day!
Restaurant.
Until the 25th everything was great! There is a lot of everything, everything is delicious, there is always a place, there are no queues, the waiters are always polite and you don’t need to wait for them. After the 25th, everything changed beyond recognition!
Queues!! ! there are no places! , at first there weren’t enough plates! There is an option to come an hour later, but then there might not be enough fruit (apricots, watermelons) or delicious sweets. By the fact that, as it was written in one review, some Russian tourists raked in just so much that these apricots then caused indigestion in them.
All this was extremely annoying. The restaurant is obviously small for so many guests. During dinner there was nothing to breathe at all!
There are no complaints about the staff, because with such a crowd of people, the waiters rushed like stung people in order to be in time. In general, we did not see any rudeness, everyone was polite and smiling with us.
I really liked the area. A lot of greenery, excellent air, the sea is generally a fairy tale!! ! The water is clear and you can see the fish! There are a lot of sun loungers, but if you come after 10 o'clock, then there may not be any places in the shade. The beach is small pebbles, the entrance to the sea is excellent, not sharp. Near sun loungers sand.
In general, we had a good rest until the moment when my child got sick. At night the vomiting started. The next day the child refused even water. We decided to apply for insurance for medical help. They sent a car for us 30 minutes later. They said that only me and the child could go, because there were no more places. As it turned out, on the way we were picking up another child of 8-9 years old with mom and dad. This girl has a cough and a fever, and we were loaded into the same car!
In the hospital, a doctor examined us, and through an interpreter who did not have a medical education, he tried to explain something to me. As a result, I received recommendations for vomiting, to put antiemetic suppositories, which I myself (! ) need to buy at the pharmacy, and after 20 minutes to feed the child with a banana and peach juice.
When we were brought back to the hotel, I turned to our guide Olga in a panic. In the car, the child vomited again, I cry, we are all dirty, I say “what should we do, the doctor is talking nonsense ?! ”. Olga said that she could not help me in any way, but then she took pity and advised me to call her husband in Kyiv, so that he would raise a scandal from here and demand that if the child gets worse, we should be sent to another doctor.
And the next day, when she saw us, she did not even ask how we were and what was happening with the child. We were approached by her assistant Nastya, who was present at my conversation with her, and Olga, apparently, is not interested in her tourists.
And the last straw was our departure. We were the last to be taken. We sat on the bus at the very end. Everyone was sick, the children began to vomit. At the bus stop, I approached the girl from Turtes who accompanied us. But she said she couldn't help us. She was not going to give up her place.
It seems that the works of Turtes will repeat the phrase “I can’t help you with anything! ”
When our suitcases were unloaded from the bus, it turned out that the driver, along with our suitcases, which were standing near the stairs, stuffed the suitcases of newly arrived people, who were standing near the reception, into the bus. Suitcases packed, with tags!!! ! I suggest calling the hotel, people are panicking, calm them down. And the girl from Turtes says she doesn't know where and who to call.
I would very much like Turtes to be more attentive to who works for them and how these people work.
It all started with the fact that upon arrival in Antalya, our strollers were not given away at the gangway of the plane, but were told to be picked up on the tape. As a result, we dragged the children in our arms, with them there was a huge queue in our arms in order to pay for the visa, and with them the suitcases were "caught" in our arms.
Only one stroller was given out. Rosa Vetrov Aerocompany, just blatant carelessness !!!! ! The stroller was brought to the hotel the next day, but I carried the child on myself for a day and worried all the time, they would bring it, they would not bring it.
About the hotel.
We were supposed to live in the club area, but we were offered to pay extra and live in the main building. We were taken by car to look at our bungalow. The most extreme, where something is being built behind the fence, and the number is on the second! floor. Is it for us, with strollers and children, how to go up there several times a day?
Of course, we chose the main building, although the bungalow itself also looked decent.
There are no complaints about the staff. And they cleaned and changed the towels, we often had bedlam in our room, scattered toys, etc. , they cleaned every day!
Restaurant.
Until the 25th everything was great! There is a lot of everything, everything is delicious, there is always a place, there are no queues, the waiters are always polite and you don’t need to wait for them. After the 25th, everything changed beyond recognition!
Queues!! ! there are no places! , at first there weren’t enough plates! There is an option to come an hour later, but then there might not be enough fruit (apricots, watermelons) or delicious sweets. By the fact that, as it was written in one review, some Russian tourists raked in just so much that these apricots then caused indigestion in them.
All this was extremely annoying. The restaurant is obviously small for so many guests. During dinner there was nothing to breathe at all!
There are no complaints about the staff, because with such a crowd of people, the waiters rushed like stung people in order to be in time. In general, we did not see any rudeness, everyone was polite and smiling with us.
I really liked the area. A lot of greenery, excellent air, the sea is generally a fairy tale!! ! The water is clear and you can see the fish! There are a lot of sun loungers, but if you come after 10 o'clock, then there may not be any places in the shade. The beach is small pebbles, the entrance to the sea is excellent, not sharp. Near sun loungers sand.
In general, we had a good rest until the moment when my child got sick. At night the vomiting started. The next day the child refused even water. We decided to apply for insurance for medical help. They sent a car for us 30 minutes later. They said that only me and the child could go, because there were no more places. As it turned out, on the way we were picking up another child of 8-9 years old with mom and dad. This girl has a cough and a fever, and we were loaded into the same car!
In the hospital, a doctor examined us, and through an interpreter who did not have a medical education, he tried to explain something to me. As a result, I received recommendations for vomiting, to put antiemetic suppositories, which I myself (! ) need to buy at the pharmacy, and after 20 minutes to feed the child with a banana and peach juice.
When we were brought back to the hotel, I turned to our guide Olga in a panic. In the car, the child vomited again, I cry, we are all dirty, I say “what should we do, the doctor is talking nonsense ?! ”. Olga said that she could not help me in any way, but then she took pity and advised me to call her husband in Kyiv, so that he would raise a scandal from here and demand that if the child gets worse, we should be sent to another doctor.
And the next day, when she saw us, she did not even ask how we were and what was happening with the child. We were approached by her assistant Nastya, who was present at my conversation with her, and Olga, apparently, is not interested in her tourists.
And the last straw was our departure. We were the last to be taken. We sat on the bus at the very end. Everyone was sick, the children began to vomit. At the bus stop, I approached the girl from Turtes who accompanied us. But she said she couldn't help us. She was not going to give up her place.
It seems that the works of Turtes will repeat the phrase “I can’t help you with anything! ”
When our suitcases were unloaded from the bus, it turned out that the driver, along with our suitcases, which were standing near the stairs, stuffed the suitcases of newly arrived people, who were standing near the reception, into the bus. Suitcases packed, with tags!!! ! I suggest calling the hotel, people are panicking, calm them down. And the girl from Turtes says she doesn't know where and who to call.
I would very much like Turtes to be more attentive to who works for them and how these people work.
Translated automatically from Russian. View original
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