I rested with my family at the Rixos Premium Tekirova hotel, the tour was from 02.09. 2019 to 16.09. 2019. We were forced to leave before 11.02. 2019, having bought tickets at my own expense, below I will talk about the reasons for this decision.
I would like to start with the fact that the word premium is present in the name of the hotel, but in my personal opinion, there is nothing left of this word in the hotel.
About numbers
02.09. In 2019, my family (me + wife + child 2.8) settled in room 1326. The room is extremely small, even for two, we were not provided with a crib. We wanted to upgrade the room to a deluxe, but after seeing what kind of rooms in this category, we decided to abandon this idea. The room was cleaned extremely badly, there was a large wet spot on the carpet, some tufts of fluff were scattered around, cleaning was called. The towels were also in some kind of fluff, I suppose that they were washed with duvets or pillows, because after a shower we were all in these shreds, we had to remove this garbage from ourselves and the child with our hands.
In the corridors there is always a poorly vacuumed carpet and in general a rather gloomy atmosphere, smudges from leaks on the walls (there is a photo). The hood in the bathroom does not work well and if the neighbors smoke, then it all flies to us and spreads throughout the room. There is not a single children's channel on TV in Russian, all the cartoons are in Turkish, are you serious?
About the restaurant
The variety of dishes is not great, but the products are generally of high quality. Service at a low level, the waiters are not suitable, you have to catch. However, even in this case, having made an order, the waiter may simply disappear and that's it. Very often they do not bring what they ordered, although you duplicate the order in both Russian and English. Fresh is a big problem. Plates and cutlery are poorly washed, streaks and greasy stains are in the order of things, as well as a large percentage of plates have chips on the bottom.
They begin to clean everything from the tables 15 minutes before closing, and if I came 5 minutes before closing, then the restaurant is open, but there is, as it were, nothing. Tables are cleaned just as badly.
About public areas and territory
The territory is large and beautiful, but dirty, there are constant swamps and mud on the lawns. The water stagnates and it is impossible to walk barefoot on the grass. Often you can find garbage under the bushes or broken glass on the paths. The waterfall is more of a sump, the water is all bloomed and smells like sewage. Rixi, water parks, swimming pools - approx. The sand on the beach is not very similar to sand, it is a dusty substance, after walking on which the legs are like after walking through a stone quarry. Bars make disgusting cocktails, with rare exceptions. There were two bartenders who made everything tasty and beautiful. It is impossible to drink coffee at all.
The gym is small, most of the equipment is old, never premium.
SPA is a different story, I have not seen such a terrible massage for a long time. And the hammam, it's generally fantastic - an Asian woman does it in an unpressed room, my wife and I were unpleasantly surprised. Shows on the adult stage are just terrible, on the children's stage everything is fine. The operating modes of many zones are not at all clear and defy logic. Why is the water park open from 10 am to 12 pm and from 2 pm to 5 pm, and the slide for three is only from 2 pm to 5 pm. In general, everything is strange.
About the health and attitude of staff
Against the background of all the nuances of "rest" in your non-premium hotel, the child and wife, namely coxsackie, have health problems. On the fourth day from the beginning of the rest, the child developed a high fever, a rash, and everything was according to the classical scheme, later vomiting joined. The wife also suffered this enterovirus, a little in a milder form. After talking with the guests, I managed to find out that almost every child is ill or has been ill in one form or another.
Adults are less so, but also affected by this virus. In an ice cream parlor, a girl on the counter vomited right behind the counter. Walking along the corridor, one could hear the vomiting of an adult from the next room. Endless doctors and ambulances.
It has become a little scary and pointless to be on the territory of the hotel, the child and his wife are sick, it is dangerous to use children's and public areas, because there is a risk of secondary infection. Then I went to talk to the guest relation, wrote a complaint and asked the girl why they did not warn about the epidemic when checking in, to which I received the answer - “Actually, the epidemic is all over the coast, and not just in our hotel, and it started two weeks ago, is now on the decline. And the tour operator should warn you. ”
After my persistent objections that it was the hotel that should warn about this, the girl turned to her colleague, who was more senior in Turkish. After 2 minutes of conversation, she turned to me and said with a slight grin - he says that we do not have any epidemic. After that, everything became clear and an hour later the tickets were already bought.
Outcome
Rest is ruined, just like health. Money lost, time too. Attitude towards Rixos and towards Turkey as a whole has become sharply negative. All previously earned loyalty in Fethiye or Belek by the same Regnum went into negative. Thanks to this hotel, many of my friends will no longer go to Turkey. I hope not only my friends will do the same.
I would like to start with the fact that the word premium is present in the name of the hotel, but in my personal opinion, there is nothing left of this word in the hotel.
About numbers
02.09. In 2019, my family (me + wife + child 2.8) settled in room 1326. The room is extremely small, even for two, we were not provided with a crib. We wanted to upgrade the room to a deluxe, but after seeing what kind of rooms in this category, we decided to abandon this idea. The room was cleaned extremely badly, there was a large wet spot on the carpet, some tufts of fluff were scattered around, cleaning was called. The towels were also in some kind of fluff, I suppose that they were washed with duvets or pillows, because after a shower we were all in these shreds, we had to remove this garbage from ourselves and the child with our hands.
In the corridors there is always a poorly vacuumed carpet and in general a rather gloomy atmosphere, smudges from leaks on the walls (there is a photo). The hood in the bathroom does not work well and if the neighbors smoke, then it all flies to us and spreads throughout the room. There is not a single children's channel on TV in Russian, all the cartoons are in Turkish, are you serious?
About the restaurant
The variety of dishes is not great, but the products are generally of high quality. Service at a low level, the waiters are not suitable, you have to catch. However, even in this case, having made an order, the waiter may simply disappear and that's it. Very often they do not bring what they ordered, although you duplicate the order in both Russian and English. Fresh is a big problem. Plates and cutlery are poorly washed, streaks and greasy stains are in the order of things, as well as a large percentage of plates have chips on the bottom.
They begin to clean everything from the tables 15 minutes before closing, and if I came 5 minutes before closing, then the restaurant is open, but there is, as it were, nothing. Tables are cleaned just as badly.
About public areas and territory
The territory is large and beautiful, but dirty, there are constant swamps and mud on the lawns. The water stagnates and it is impossible to walk barefoot on the grass. Often you can find garbage under the bushes or broken glass on the paths. The waterfall is more of a sump, the water is all bloomed and smells like sewage. Rixi, water parks, swimming pools - approx. The sand on the beach is not very similar to sand, it is a dusty substance, after walking on which the legs are like after walking through a stone quarry. Bars make disgusting cocktails, with rare exceptions. There were two bartenders who made everything tasty and beautiful. It is impossible to drink coffee at all.
The gym is small, most of the equipment is old, never premium.
SPA is a different story, I have not seen such a terrible massage for a long time. And the hammam, it's generally fantastic - an Asian woman does it in an unpressed room, my wife and I were unpleasantly surprised. Shows on the adult stage are just terrible, on the children's stage everything is fine. The operating modes of many zones are not at all clear and defy logic. Why is the water park open from 10 am to 12 pm and from 2 pm to 5 pm, and the slide for three is only from 2 pm to 5 pm. In general, everything is strange.
About the health and attitude of staff
Against the background of all the nuances of "rest" in your non-premium hotel, the child and wife, namely coxsackie, have health problems. On the fourth day from the beginning of the rest, the child developed a high fever, a rash, and everything was according to the classical scheme, later vomiting joined. The wife also suffered this enterovirus, a little in a milder form. After talking with the guests, I managed to find out that almost every child is ill or has been ill in one form or another.
Adults are less so, but also affected by this virus. In an ice cream parlor, a girl on the counter vomited right behind the counter. Walking along the corridor, one could hear the vomiting of an adult from the next room. Endless doctors and ambulances.
It has become a little scary and pointless to be on the territory of the hotel, the child and his wife are sick, it is dangerous to use children's and public areas, because there is a risk of secondary infection. Then I went to talk to the guest relation, wrote a complaint and asked the girl why they did not warn about the epidemic when checking in, to which I received the answer - “Actually, the epidemic is all over the coast, and not just in our hotel, and it started two weeks ago, is now on the decline. And the tour operator should warn you. ”
After my persistent objections that it was the hotel that should warn about this, the girl turned to her colleague, who was more senior in Turkish. After 2 minutes of conversation, she turned to me and said with a slight grin - he says that we do not have any epidemic. After that, everything became clear and an hour later the tickets were already bought.
Outcome
Rest is ruined, just like health. Money lost, time too. Attitude towards Rixos and towards Turkey as a whole has become sharply negative. All previously earned loyalty in Fethiye or Belek by the same Regnum went into negative. Thanks to this hotel, many of my friends will no longer go to Turkey. I hope not only my friends will do the same.
Translated automatically from Russian. View original
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