Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms:
2.0
Service:
3.0
Cleanliness:
1.0
Food:
1.0
Amenities:
2.0
The hotel shocked me immediately upon arrival. There is no air conditioning in the common hall, people are waiting for check-in to the room for 2-6 hours, with a heat of 45 degrees and great humidity, the sensations are simply indescribable. Then they try to settle everyone in the old building, in a 2-bed room 6 sq. m in size, including a hall and a bathroom, with a double bed. Moreover, they are trying to move a mother with a 13-year-old son or adult daughter there.
There were three of us, so we were more "lucky" - we were settled in a new building. The air conditioner was immediately broken in our room, but after the flight and sitting in the lobby in the heat, we did not immediately understand that the air conditioner did not cool the air, but simply drove it from streets to the room. Then everyone felt bad. We turned to the administration, the master came, said that the air conditioner was a kayuk. local rooms. We settled in the Helena Moonlight Hotel.
There was air conditioning, but it was terribly dirty and there were no other tourists, apparently for some reason it was closed. After a couple of hours, we turned to the hotel guide (Rufina) with the question: "When will we be returned to our room? " She did she looked like she was not in the know and said that all this was not legal. After clarifying the circumstances, we were forced to be transferred to the old hotel building, providing 2 rooms, one double more or less normal, the other aforementioned 6 meter, turned out to be tolerable only for one .
Finally, we were able to sleep peacefully, so we completely lost 1 day of rest.
The next day, after lunch, in the very heat, we were informed that the air conditioner had been adjusted and we had to urgently move back, as the next poor fellows were already waiting for the check-in to the rooms occupied by us. We had to pack our bags again and move 3 times . Thus, our check-in to the room took 1.5 days.
Separately about the room: the furniture was bought under the "king-peas", my great-grandmother had such a closet, the beds are a separate conversation, they consist of a base and a mattress on top, and the top mattress freely walks along the frame and does not fit. was in Soviet trains in the 70s. Clean towels differ from dirty ones only in that they are wet or dry, there are always stains on them. Room cleaning: bed linen is getting better, and water is splashed on the floor and carried with a brush,
there is terrible dust and dirt under the beds and the cabinet. In the bathroom, the shower is not separated from the rest of the room in height, so after using the shower, the whole room will be in the water, there are no rugs until it dries, it is easy to slip and fall. The water is hot only during the day, morning and evening you don’t have to wait for it. One more thing: one woman cleans all the rooms, who tries to come to you after 2 pm, in the heat of the moment when you are resting, respectively, most tourists send her away, and she leaves with a pure soul. This hotel has never been seen before.
The most "pleasant" thing is visiting the "restaurant". I must say right away that there is no indoor restaurant, as stated on the official website of Pegas touristik. Several rows of plastic tables with chairs covered on top with constantly dirty and not ironed tablecloths. the most seedy roadside cafe in Russia. For 14 days of stay, chicken was given 5 times, meat 1 time in Ramadan. Main hot dishes: stewed herring, fried soy sausage. oranges. Then only watermelons, and then for the most part hardly edible. The rule of the kitchen of this hotel: what is not eaten in the morning will be lunch or dinner. Vacationers saw that water was poured into the cooler bottles from a water tap. although we are not picky eaters. Once at lunch, when there was absolutely nothing to eat, my mother decided to get by with one watermelon again, she took a piece on which there was a layer of earth, for which the waiter apologized and quickly took the plate. Everyone got sick of eating. We went to complain, but the hotel administration was not there, the boy at the reception immediately stopped understanding both Russian and English, the hotel guide was absent. He appeared only after our call to the chief guide. Our new guide (Rufina, apparently gone on vacation) led he behaves as if he is a 13-year-old girl, or he gave us money for a ticket personally, but you see, we are not happy with everything.
When my father and I talked to him, he turned away and started talking on the phone with someone, without even apologizing. He twitched and left, he was very angry that we called the chief guide, and only this bothered him. His main argument for everything was that we knew that it was 3 * and it’s like that everywhere in Turkey, and even they say only you are complaining here, but people passed by and also began to tell him, after which he left again. And we were forced to go to dinner at a nearby cafe, where, fortunately, the food is delicious.
In general, everything in this hotel looks like you didn’t pay a lot of money for a ticket, but came to a public rooming house for a plate of free soup. Scandals are almost constant here. After them, guests receive from the owner "compensation" - a free safe in the room, a refrigerator or normal food for dinner. The owner eats in the same restaurant, but they cook for him separately.
The owners of neighboring shops call this hotel - "Sun Shine Dormitory".
Now to the data presented on the official Pegasus website:
1- one 3-storey building is declared, in fact there are 2 of them, in addition, the neighboring hotel "Zara" can also receive tourists who are not included in the "Sun Shine".
2-Pool 300 sq. m actually has dimensions of 10 by 4, which is 40 sq. m
3-Entertainment program 2 times a week, for 2 weeks it was not even once.
4-Beach strip 50 meters is actually 10m.
5-Promised mattresses on the beach, as well as shampoo in the room, no at all.
6-Change of linen 2 times a week, in fact, once every 2 weeks, but it did not become cleaner from this.
The task of the hotel guide is only one: on the 1st day, until you have departed from the flight and in shock from the hotel, to intimidate you and suck in more excursions, the prices of which are 2-3 times higher than similar excursions in local agencies (I’ll tell you for sure , we had no problems with the "Hero tour". After that, the hotel guide is not interested in you, they are not going to correct the information about the hotel, although they sit there and know everything perfectly. By the way, they cooperate with this "miracle hotel" only 2 tour operators:
"Pegas Touristik" and "Intourist".
Of course, the sea and nature here are wonderful, and I really liked the excursions through the local agency. But the hotel spoiled the whole impression. For two weeks we did not hear a single good review about it from tourists, all newcomers were in a state of shock from what they saw, and tourists in the last days especially a lot of people came, since a lot of positive reviews appeared on all sites. We think that all of them can only come from the hotel administration or from interested parties.
Next time we will be more careful in choosing a hotel, and we will try not to use the services of Pegasus.
There were three of us, so we were more "lucky" - we were settled in a new building. The air conditioner was immediately broken in our room, but after the flight and sitting in the lobby in the heat, we did not immediately understand that the air conditioner did not cool the air, but simply drove it from streets to the room. Then everyone felt bad. We turned to the administration, the master came, said that the air conditioner was a kayuk. local rooms. We settled in the Helena Moonlight Hotel.
There was air conditioning, but it was terribly dirty and there were no other tourists, apparently for some reason it was closed. After a couple of hours, we turned to the hotel guide (Rufina) with the question: "When will we be returned to our room? " She did she looked like she was not in the know and said that all this was not legal. After clarifying the circumstances, we were forced to be transferred to the old hotel building, providing 2 rooms, one double more or less normal, the other aforementioned 6 meter, turned out to be tolerable only for one .
Finally, we were able to sleep peacefully, so we completely lost 1 day of rest.
The next day, after lunch, in the very heat, we were informed that the air conditioner had been adjusted and we had to urgently move back, as the next poor fellows were already waiting for the check-in to the rooms occupied by us. We had to pack our bags again and move 3 times . Thus, our check-in to the room took 1.5 days.
Separately about the room: the furniture was bought under the "king-peas", my great-grandmother had such a closet, the beds are a separate conversation, they consist of a base and a mattress on top, and the top mattress freely walks along the frame and does not fit. was in Soviet trains in the 70s. Clean towels differ from dirty ones only in that they are wet or dry, there are always stains on them. Room cleaning: bed linen is getting better, and water is splashed on the floor and carried with a brush,
there is terrible dust and dirt under the beds and the cabinet. In the bathroom, the shower is not separated from the rest of the room in height, so after using the shower, the whole room will be in the water, there are no rugs until it dries, it is easy to slip and fall. The water is hot only during the day, morning and evening you don’t have to wait for it. One more thing: one woman cleans all the rooms, who tries to come to you after 2 pm, in the heat of the moment when you are resting, respectively, most tourists send her away, and she leaves with a pure soul. This hotel has never been seen before.
The most "pleasant" thing is visiting the "restaurant". I must say right away that there is no indoor restaurant, as stated on the official website of Pegas touristik. Several rows of plastic tables with chairs covered on top with constantly dirty and not ironed tablecloths. the most seedy roadside cafe in Russia. For 14 days of stay, chicken was given 5 times, meat 1 time in Ramadan. Main hot dishes: stewed herring, fried soy sausage. oranges. Then only watermelons, and then for the most part hardly edible. The rule of the kitchen of this hotel: what is not eaten in the morning will be lunch or dinner. Vacationers saw that water was poured into the cooler bottles from a water tap. although we are not picky eaters. Once at lunch, when there was absolutely nothing to eat, my mother decided to get by with one watermelon again, she took a piece on which there was a layer of earth, for which the waiter apologized and quickly took the plate. Everyone got sick of eating. We went to complain, but the hotel administration was not there, the boy at the reception immediately stopped understanding both Russian and English, the hotel guide was absent. He appeared only after our call to the chief guide. Our new guide (Rufina, apparently gone on vacation) led he behaves as if he is a 13-year-old girl, or he gave us money for a ticket personally, but you see, we are not happy with everything.
When my father and I talked to him, he turned away and started talking on the phone with someone, without even apologizing. He twitched and left, he was very angry that we called the chief guide, and only this bothered him. His main argument for everything was that we knew that it was 3 * and it’s like that everywhere in Turkey, and even they say only you are complaining here, but people passed by and also began to tell him, after which he left again. And we were forced to go to dinner at a nearby cafe, where, fortunately, the food is delicious.
In general, everything in this hotel looks like you didn’t pay a lot of money for a ticket, but came to a public rooming house for a plate of free soup. Scandals are almost constant here. After them, guests receive from the owner "compensation" - a free safe in the room, a refrigerator or normal food for dinner. The owner eats in the same restaurant, but they cook for him separately.
The owners of neighboring shops call this hotel - "Sun Shine Dormitory".
Now to the data presented on the official Pegasus website:
1- one 3-storey building is declared, in fact there are 2 of them, in addition, the neighboring hotel "Zara" can also receive tourists who are not included in the "Sun Shine".
2-Pool 300 sq. m actually has dimensions of 10 by 4, which is 40 sq. m
3-Entertainment program 2 times a week, for 2 weeks it was not even once.
4-Beach strip 50 meters is actually 10m.
5-Promised mattresses on the beach, as well as shampoo in the room, no at all.
6-Change of linen 2 times a week, in fact, once every 2 weeks, but it did not become cleaner from this.
The task of the hotel guide is only one: on the 1st day, until you have departed from the flight and in shock from the hotel, to intimidate you and suck in more excursions, the prices of which are 2-3 times higher than similar excursions in local agencies (I’ll tell you for sure , we had no problems with the "Hero tour". After that, the hotel guide is not interested in you, they are not going to correct the information about the hotel, although they sit there and know everything perfectly. By the way, they cooperate with this "miracle hotel" only 2 tour operators:
"Pegas Touristik" and "Intourist".
Of course, the sea and nature here are wonderful, and I really liked the excursions through the local agency. But the hotel spoiled the whole impression. For two weeks we did not hear a single good review about it from tourists, all newcomers were in a state of shock from what they saw, and tourists in the last days especially a lot of people came, since a lot of positive reviews appeared on all sites. We think that all of them can only come from the hotel administration or from interested parties.
Next time we will be more careful in choosing a hotel, and we will try not to use the services of Pegasus.
Translated automatically from Russian. View original
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