Отвратительный готель, недоброжедательный персонал Terrible hotel, unfriendly staff

Vacationing with my wife. Not the first time in Turkey. Selected through a travel agent. The tour operator was PEGAS Touristik. Upon arrival at the hotel at approximately 18:30. at the reception they said that we had to wait about 20 minutes, because our room was being cleaned, although the check-in at the hotel was from 14:00. After 20 minutes, we approach the reception and they tell us sorry there are no places, we will accommodate you in the Villa for two nights, the villa is located on the second line, 200 meters from the Valeri Beach Hotel. There is no kitchen in the villa, you need to go to the hotel to eat. They settled us in a room on the third floor, under the very roof, the heat was unbearable, the air conditioner, although weak, worked. A huge cockroach was found in the room. The floors in the room were dirty. After meeting with the guide the next day, fruit, wine and free wi-fi were offered as compensation for the rest. After two nights, we were moved and asked to write a statement that we received compensation in the form of fruits, wine and free WiFi and we have no complaints, but at the reception they only gave us the password for Wi-Fi, and they said they would bring fruit and wine in the evening. Naturally, there were no fruits in the evening. For two days, several times a day, he approached the reception and asked about fruits and wine, but only on the third day they brought them to us. There is no bar on the beach from the hotel.
The only plus is the clean, transparent sea.