Как мы вместо отдыха задохнулись How we suffocated instead of resting

We are writing a review in hot pursuit, in the hope that we will at least have time to warn someone.
We traveled half the world, lived in hostels and in tents and in hotels of all categories, took 5 stars only because of a child of 2 years and 3 months and did not expect anything special, just to take a break. But such a swine attitude towards guests has never been seen anywhere and never.
AT A 5 STAR HOTEL THE AIR CONDITIONER WORKS LESS THAN 6 HOURS A DAY. And this despite the fact that this year in Turkey May is hot, warmer than usual in comparison with previous trips.
We arrived on May 15 and until the evening of May 17, the condo did not turn on at all, only a fan that drives hot air. They settled on the 3rd floor under a roof, this also added heat and stuffiness. And it seems that the rooms on the 3rd floor are smaller than those on the second, at least the crib did not fit anywhere.

Out of 11 incomplete days, we slept more or less normally for 4 nights, every night and in the morning I just felt bad, the child also did not sleep and we got up wet and exhausted, in short, health in this hotel could easily be undermined. When the reception was finally overwhelmed with complaints about the unbearable stuffiness, when we approached 10 times already, the air conditioner still began to be turned on, but for 5-6 hours a day: from 13.30 to 17 and from 22.30 to 1 am. This is their concept, it turns out, to bully the guests, this is how they save on our health. Most importantly, there is no information on the hotel website or the tour operator that air conditioning is turned on by the hour. Of course, if we knew about it, we would never have got to this hotel.
Four days before the end of the "rest" we finally found out who was in charge of the hotel and turned to him. This is a manager named Yusuf, who usually appears in the evening and sits like watching everything. To say that it was a farce is to say nothing: the manager of an international hotel does not know either English or Russian, but most likely he is pretending, as well as lying that he did not know anything about this situation, is nonsense and nothing more. As a result of our appeal, the air conditioners, of course, were not turned on, but my husband managed to get us moved to a family room on the second floor. And who prevented the reception from offering us relocation to a room in which, due to the larger area and air, there is more!!!?? ? And rocked, finally, rest... and quickly ended.
Now about the tour operator Anex, because they are clearly in collusion with the hotel: we have never encountered this either, we have not seen a more ugly attitude towards our tourists before, probably we were lucky. On May 17, we turned to our guides, who were from Anex at the hotel, and wrote an official complaint about the lack of air conditioning, asking them to resolve the situation while we were in the hotel or move us to another hotel. The complaint was accepted, we also called the Anex hotline in Turkey and..... silence, a day later we called again, no one knows anything....The next day we went to another guide, as suddenly guides Imran and Emran transferred somewhere, and this guide did not find anything better than a threat to us that we would pay a penalty for relocation, we are another hotel. And supposedly such a system for switching on air conditioners in all hotels, that is, Anex knows about this and does not warn its tourists. It was already too much, we realized that everyone was in collusion and no one was going to somehow facilitate our existence in this hotel. Although what prevented the guides of the tour operator from asking the reception to offer us relocation to another more comfortable room, which were free !! ! By the way, they interviewed tourists from all 4 and 5 star hotels nearby along the coast - everywhere with air conditioning everything is ok, so that was a lie. The tour operator did not even pretend to want to help, there are simply no words, despite the fact that all the way to the hotel they sang to us that the guides of Aneks are our best friends and defenders, and excursions, at exorbitant prices, can only be taken from Aneks and in no case, not who else.
If you need a professional massage that costs half the price of a hotel massage and, most importantly, of incomparably better quality, walk 2 minutes, cross the road, and near Kesha with a parrot, which sells the same excursions cheaply and cheerfully as Anex, only two three times cheaper, Khalil works on the second floor, a massage therapist from God who massages rich Europeans in a nearby hotel, Kesha will tell you.

Animation Entertainment Fatih, of course, is called upon to be an animator, although the music on the evening animation for both children and adults screams like crazy, but this is a problem for most hotels. And for the kids every evening the program is the same, why not do at least two programs....Colombian dancers, Mongolian acrobats, Turkish dancers - in general, they are good.
Food: a B, the grill is almost always good, the snack bar too, the ice cream doesn’t look like ice cream, the viscous viscous structure of what it is made of. . . , The only two are the desserts - these are the worst desserts in my life, they are purely Turkish in taste and in English, but not for us, that is, either like puddings or fatty and very, very sweet, despite the fact that 90% of all guests are from Russia and Ukraine, what the chef thinks about...
The territory is beautiful, green, beautiful, it is very pleasant to go to the sea. Take with you or buy special shoes for entering the sea and it will be easier and more pleasant for you, or get used to it.
Internet: we warn you that it is free only near the reception and only on one device for the whole room, even if you live there 2-3-4 or more people - everything else is paid, the volume is 250 mb, for my daily hourly work in email . mail was enough.
And ask in advance, the day before departure, if the hotel has any financial claims against you, otherwise, no matter how right you are, you will have to fork out, because the bus to the airport is not waiting.
In conclusion: if fresh air in the room is important for you, if you can’t sleep in stuffiness, and you can’t bear the heat and stuffiness in the room, if you have any breathing or heart problems, if you want to be welcome guests, and not unexpected , You are definitely not in Xena, - if all this is not important for you, - we sincerely wish you a good rest.