Отель неплохой, но есть большой минус The hotel is good, but there is a big minus

We arrived at the hotel around 13.00 and we were offered a room under the pool without a window, this is No. 1001. There are economy standard rooms. I was shocked, I could not even imagine that this happens in Turkey in the top five (by the way, we paid 87.300 for eight days). The room smelled strongly of mold, it is ventilated through the transom under the ceiling. I named it the Bomb Shelter. We immediately refused it, but at the reception they said that there were no others. I say what are the options? Senior manager Chenol offered me room #1328 standard for a $100 surcharge. We were exhausted from the sleepless night and the flight, and we didn't think well. so they agreed, with a bargain for 70 euros. We quickly took a shower and ran to lunch. When we ate, the understanding came that this was a robbery of pure water. The tour agent has a difference between the categories of 1500-200 rubles. In addition, vacationers from No. 1002 said that they were leaving tomorrow and we could ask for their room (it has a window). We went to the reception to ask for our money back and the trash began. Tatyana (employee) speaks. that it was not she who took the money, but Shenol left (this is at 15.00) and come. . . tomorrow! While I was contacting my agent in the lobby, he returned. He returned the money against a receipt and settled us back in No. 1001 (we agreed to move for one night, to move tomorrow) The next day we come up with a request and they tell us that they will give this number to others (like they didn’t say what exactly to us, but they will look. . . ) I was so upset, beyond words. But I did not give up and asked them persistently. I did it, we were relocated. After that, Tatyana did not talk to us, she turned away from us.... And I will tell you that the rooms under the pool are quite good, except for number 1001. They have access directly to the street, and it is convenient to go to the restaurant and not as hot as on the third floor and quiet. There is a dryer and chairs at each entrance. a lot of greenery. It's bad, of course, that Wi-Fi is paid, I took three days, it's $ 9. (only 500 MB is free, these are several messages) We liked the food without exception, the choice was good and there was a lot of fruit to drink. The beach is great, clean, there are always enough sunbeds. Of course, it’s not easy to enter the sea on pebbles, but there is a pier, you can jump into the water from it, you can go down the stairs a meter from the shore. There was a small incident with me, I slipped on wet stones near the foot washing taps and fell, hit my side and arm hard. The security guard on duty helped me (always on duty in front of the beach) He brought me to the reception, processed and sealed my hand. They offered to call a doctor, I refused. In general, we liked it, despite the problems with the room (after we tried to settle a family with a child in that room, and they ran away a day later) Thanks to the animators for their attentive attitude to people, they can sit down at your table in the evening to chat. . - How do you like it here. No? (animation is normal, as in all of Turkey. . but not boring)