Антисанитария, грязь и ужас!!!! Unsanitary conditions, filth and horror!!!!

It is worth starting with the fact that we were moved to 3 three rooms. The first room was so terrible that we were able to stay there for a little less than half an hour, there was sand in the shower, the toilet did not work, there was no hot water. The beds were in a terrible state with dirty linens. In the second room, the situation was exactly the same: the floor on the balcony was sticky, beer caps were lying around, the lamp on the balcony was torn off, bare wires were sticking out, the bed was dirty, there were pieces of black mold on the bedspread, the sofa mattress was torn. A dirty towel with a huge yellow stain hung in the bathroom (I want to note that we were settled in a “clean” room at the Anita Club Fontana Life Hotel 4 *. The toilet was dirty, the sink, the shower cabin too.
Due to the fact that the bed was dirty, it was 3 o'clock in the morning, there was a person at the reception who was frankly not interested in solving our problems, no matter how we tried to convince him to help us, we had to sleep on our outerwear, fearing for those conditions of cleanliness , in which we had to spend our first night (I would like to note that this night was already paid for). All rooms did not have drinking water, which is required by the status of a four-star hotel. On the ground floor in the lobby there was a water cooler that didn’t always work, you could come up and drink a glass of water, or come with your own bottle and pour it into it at the “four-star” Anita Club Fontana Life Hotel 4 *. The third room was just as terribly dirty, the shelf for things was torn off, there were not enough hangers, the carpet was in a very dirty condition, there were large white spots, very reminiscent of biological material, there were dried up long black hair on the balcony, remnants of nails, crumbs and dead insects . The curtains and drapes were covered in some kind of thick dried spots, the TV was very old, definitely not up to the requirements for a four-star hotel. Sometimes it did not work (those periods when the Internet was completely turned off in the hotel, by the way about the Internet, it was paid in the hotel, $ 10 per person and only for one device. At the same time, Wi-Fi did not work at all, not only with us but also for the rest of the guests of the hotel. In view of the fact that my work is connected with constant access to the Internet, I suffered great losses from its absence at the time when it was needed. Screen shots from various devices confirming the fact that there was no Internet The bathroom was in a very dirty state: a broken towel holder, a terrible blue-white plaque on the plumbing, a peeled ceiling, mold in the shower cabin, a leaky toilet bowl and shower cabin, from which there was a constant layer of water on the floor in the bathroom. all our claims and questions, the hotel administration only answered that they would definitely solve everything, but no action was taken, we repeatedly complained to the administration of the Anita Club Fontana Life Hotel 4 * about the terrible state rooms, in particular the bathroom, video evidence attached. At times there was no hot/cold water, the pressure in the shower and sink was too weak. It used to be that I had to pour water (boiling water, since there was no cold water) into the drain barrel from the shower, pulling it from the shower to the toilet, this fact very much overshadowed my trip, did not allow me to relax and rest. It is worth noting that the hotel employee told us that the dirt in the room is a standard situation.
Terrible unsanitary conditions in the kitchen, there are no special cooling and heating devices in the hall where the food is displayed, the food is actually on the street, not covered by anything, as a result, flies and other insects have access to the food offered by the "restaurant" of the Anita Club Fontana hotel Life Hotel 4*. Clean plates lie with the remnants of past food, sticky hair, etc. The situation is similar with spoons and other cutlery. As a result, we had to wash all the dishes in the room on our own, as we feared for our health, after talking with other hotel guests, we found out that many people have to take stomach pills because of the similar quality of food, moreover, the number of seats did not correspond to the number of guests , as a result of which, it was necessary either to eat while standing, or to look for a table to sit down with someone and take a meal. Cooks who cooked on a gas stove in the heat with a bottle of liquefied gas in the sun in unsanitary conditions without a hat and gloves. Some of the hotel staff were missing uniforms. After pouring boiling water from a tank in the dining area, after a couple of minutes a large layer of scale appears at the bottom of the mug, it is scary to drink this water, fearing for the health of your intestines and internal organs. Dining tables are wiped very poorly, like the floors, the latter were constantly sticky, there were some leftovers near the baseboards and in the corners. In view of the fact that we were counting on All Inclusive, which was promised to us by the tour operator TOUR OPERATOR BIBLIO-GLOBUS LLC, we did not take enough money with us to eat in restaurants and cafes, because of this we had to make purchases on a daily basis in supermarkets . This fact extremely strongly postponed the negative impact on the past vacation.