Reviews are inflated

Written: 2 august 2021
Travel time: 17 — 24 july 2021
Who does the author recommend the hotel to?: For families with children
Your rating of this hotel:
3.0
from 10
Hotel ratings by criteria:
Rooms: 3.0
Service: 3.0
Cleanliness: 3.0
Food: 2.0
Amenities: 4.0
Chose on the recommendation of a travel agent, had never rested in 3 * hotels before, but hoped for good reviews, which were quite a lot on various sites.
The hotel turned out to be very simple, cocktails are not made at all, there are very few sunbeds by the pools, not even half of the vacationers are enough, they occupy them from the night (throw their things), the pools themselves are tiny and they are "occupied" by children from morning till night. - constant noise and tumult. Sunbeds on the beach (7 minutes walk) dirty and broken.
A separate topic - the kitchen. . the biggest disappointment. To eat quite simple food (1 position of meat / fish, if you can call them that, watery vegetables without taste, from desserts - a couple of types of jelly of incomprehensible taste and texture and syrup-soaked biscuits) you need to stand in line for about an HOUR! ! ! ! ! Together, we spent about three hours a day just to eat, instead of spending that hour resting ((

I understand that this is the peak of the season and a lot of people, but the distribution line is tiny and despite the level of the hotel - it's just unacceptable and complete disrespect to guests. In this queue, standing became more and more unbearable every day, because it is incredibly hot, a lot of bad people, no fans and air conditioning, the room stinks of dining room and cats, which are everywhere, walking and asking for food from vacationers. It is also unrealistic to sit by the open window, because cats climb right into your plate + the smell of cat urine ...On the terrace by the pool, where there are tables to eat, it was also uncomfortable, because there were smokers, and the smell of tobacco, even in the heat, agree , it is difficult to cram in already not very tasty food. .
The room was cleaned twice a week. The pillowcases did not change at all (my mascara leaked on one of them and the stain was very noticeable, they wanted to look or replace it - NO!
The cleaning lady just insolently turned the pillow over with the clean side and went, for which their tips, of course, did not receive)
Animation for adults - just tears. Every night the group Ruki Verkh, Maksym and Iryna Dubtsova played, it was as if we were at a village disco 20 years ago.
We also bought a hammam at the hotel ($ 15) - located in the basement, where it is wet, damp and dirty. It was uncomfortable, noisy, the hotel hostess Rashid promised that only we would be in the hammam, but she came once 5 hours per session to the masseur with "some food" and they just talked while I was doing a massage!

Of the pros: beautiful nature and views - the sea and mountains do not play sports hotel in any way, for a budget holiday with children in principle ok, children's animation every day, tangerine grove on the territory - a good place.
Translated automatically from Ukrainian. View original