The hotel does not correspond to the category of 5 stars

Written: 18 august 2020
Travel time: 9 — 14 august 2020
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 5.0
Service: 5.0
Cleanliness: 3.0
Food: 5.0
Amenities: 5.0
We stayed for five days in August. Cost $200 a night. And expected to get at least clean rooms and polite staff. But the sheets were not changed for us even once, the cleaning (very superficial) was once and the towels were also changed only once. The corridor on the floor was not cleaned at all. The food is at the level of a good dining room, the staff is not all friendly. Lines for food. The entrance to the sea is not equipped (the beach is pebbly) and it is slippery near the showers on the beach (be careful). Animation is weak.
P. S. Perhaps, due to quarantine, the hotel and staff simply did not have time to prepare, but when you come to rest, you want to get at least minimal comfort. And certainly the management would do well to pay attention to the cleanliness in the rooms and corridors on the floors.
Translated automatically from Russian. View original