Your rating of this hotel:
2.0
from 10
Hotel ratings by criteria:
Rooms:
3.0
Service:
3.0
Cleanliness:
3.0
Food:
3.0
Amenities:
2.0
I bought a tour for the family from TPG to the Millennium Risort Kemer 5 * hotel two days before departure. 25.05. 2017 came to the hotel from that moment difficulties began.
- Settled in the room where the builders worked, laid tiles.
After waiting, they gave another room in which the air conditioner did not work, the TV did not close, the balcony did not close, there was no safe, the sewage system was clogged, there were no bath accessories and there was one bar of soap for two, there was no drinking water, a blanket. The room was dirty. (attached photo). There are no replacement numbers.
- Having visited the restaurant, we saw dirty crumpled tablecloths, torn curtains, lack of dishes. The food is not fresh (for example: grilled vegetables, fried potatoes like from the refrigerator), low quality dishes and limited selection, confectionery can hardly be called food, there is almost no fruit. Drink selection is minimal. Queues for food, behind the grill stood 50 minutes. (I'm attaching a photo)
- The road to the beach passed through a garbage dump on a destroyed wooden deck in disrepair. There is no other way! (Photos attached)
- The beach is 20 meters wide near the technical area with boats, very dirty, only 7 umbrellas in poor condition for the entire beach. The sun loungers are dirty, partly broken, not enough. The mattresses are torn, dirty and not enough for all the sun loungers. The only dressing cabin was used as a toilet. There was no bar on the beach, only water like YUPI. On the beach construction debris and dirt. (Photos attached)
https://goo. gl/photos/eFCUCSDi7f2xphhK6
I think that the Millennium Risort Kemer 5 * Hotel is definitely not 5 *, but a maximum of -3 *.
- 26.05. 2017 at 16:00 when meeting with the TPG guide, Damir asked to change the hotel to 4 *, 5 * with or without surcharge. Guide Damir promised to replace the hotel if we buy a trip to Pomukkale for $ 120 (this price is 2 times too high). He said that if he did not replace the hotel, he would return the money.
He constantly deceived and gave hope, appointed a discussion and dragged out time, but did not fulfill the promise. The hotel did not change and did not return the money.
I wasted my time, Damir came an hour late or did not come at all, or asked to wait until he made a presentation and gave a positive answer, left without a decision.
He promised to return the money, laughingly said "let them call me from the Ministry of Tourism, I'll give it right away. "
- From 29 to 31.05. 2017 from the side of the neighboring hotel very very loud music played until 1:00 am. The hotel staff said "they didn't hear the music".
- The last straw of patience was the theft of the phone from my wife, on the last day. (I am attaching a photo of the GPS path of the stolen phone after our flight to Kyiv, Google - chronology). Its last place is surprising, although we have never been there and have already been in Kyiv.
During my stay at the hotel I have not seen a single one satisfied with the service, tourists feel deceived.
(I enclose the address with hotel reviews).
https://www. otpusk. com/hotel/17920-kemer_millenium_resort#tab=tour- comments
After the trip, there was a feeling of fatigue, deceit and disappointment. I am sure that this is not an isolated and not a special case.
The authenticity of my words can be checked by visiting the hotel.
Room 3158
Sincerely,
Oleg Moiseev.
- Settled in the room where the builders worked, laid tiles.
After waiting, they gave another room in which the air conditioner did not work, the TV did not close, the balcony did not close, there was no safe, the sewage system was clogged, there were no bath accessories and there was one bar of soap for two, there was no drinking water, a blanket. The room was dirty. (attached photo). There are no replacement numbers.
- Having visited the restaurant, we saw dirty crumpled tablecloths, torn curtains, lack of dishes. The food is not fresh (for example: grilled vegetables, fried potatoes like from the refrigerator), low quality dishes and limited selection, confectionery can hardly be called food, there is almost no fruit. Drink selection is minimal. Queues for food, behind the grill stood 50 minutes. (I'm attaching a photo)
- The road to the beach passed through a garbage dump on a destroyed wooden deck in disrepair. There is no other way! (Photos attached)
- The beach is 20 meters wide near the technical area with boats, very dirty, only 7 umbrellas in poor condition for the entire beach. The sun loungers are dirty, partly broken, not enough. The mattresses are torn, dirty and not enough for all the sun loungers. The only dressing cabin was used as a toilet. There was no bar on the beach, only water like YUPI. On the beach construction debris and dirt. (Photos attached)
https://goo. gl/photos/eFCUCSDi7f2xphhK6
I think that the Millennium Risort Kemer 5 * Hotel is definitely not 5 *, but a maximum of -3 *.
- 26.05. 2017 at 16:00 when meeting with the TPG guide, Damir asked to change the hotel to 4 *, 5 * with or without surcharge. Guide Damir promised to replace the hotel if we buy a trip to Pomukkale for $ 120 (this price is 2 times too high). He said that if he did not replace the hotel, he would return the money.
He constantly deceived and gave hope, appointed a discussion and dragged out time, but did not fulfill the promise. The hotel did not change and did not return the money.
I wasted my time, Damir came an hour late or did not come at all, or asked to wait until he made a presentation and gave a positive answer, left without a decision.
He promised to return the money, laughingly said "let them call me from the Ministry of Tourism, I'll give it right away. "
- From 29 to 31.05. 2017 from the side of the neighboring hotel very very loud music played until 1:00 am. The hotel staff said "they didn't hear the music".
- The last straw of patience was the theft of the phone from my wife, on the last day. (I am attaching a photo of the GPS path of the stolen phone after our flight to Kyiv, Google - chronology). Its last place is surprising, although we have never been there and have already been in Kyiv.
During my stay at the hotel I have not seen a single one satisfied with the service, tourists feel deceived.
(I enclose the address with hotel reviews).
https://www. otpusk. com/hotel/17920-kemer_millenium_resort#tab=tour- comments
After the trip, there was a feeling of fatigue, deceit and disappointment. I am sure that this is not an isolated and not a special case.
The authenticity of my words can be checked by visiting the hotel.
Room 3158
Sincerely,
Oleg Moiseev.
Translated automatically from Russian. View original
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