Как изгадить превосходный отдых одним гидом! How to ruin an excellent holiday with one guide!

Firstly: thanks for the Eliz hotel (Kilikia Resort Camyuva) - we really liked it, as in all hotels there are minor flaws, but the advantages win and you don’t notice the disadvantage. The hotel is really of high quality, the main building is very thoughtfully built - all rooms have a gorgeous view of the sea, and when you go to the elevator you admire the mountains, in the end no one is offended. From the balcony you can see the dawn, the indescribable colors of the sea and the beautiful territory of the hotel. In the rooms, in addition to small surprises in the form of shampoos, gels, daily replenishment of the mini-bar (without reminders), fresh towels - such a small pleasant gesture as sweets for a child upon arrival. Nice interior of the room - nothing superfluous, everything is clean. Restaurants do not spoil the assortment, but everything is tasty and enough to eat from the heart. Upon arrival the next day, we met with the hotel guide of the meeting party Biblio Globus - Islam (+90-531-104-90-33).
He tormented everyone with information about the hotel and excursions for 3-4 hours, also said to contact him for any questions during the rest, and about the departure he would post information on the stand near the reception in the evening before the day of departure. We happily exchanged phone numbers with him. We rested from 27.07. 2014 to 10.08. 2014.
At the end of a wonderful holiday, on the evening of 09.08. 2014, my husband and I saw information about our departure at the booth of the Biblio Globus operator. The departure time for our flight 7W7018 was listed as 09:30, while the group pickup time from the hotel was scheduled for 02:45. Given that it takes 1 hour to get to the airport, and we were vacationing with a 6-year-old child, I had a question why they pick us up so early. I called the above-mentioned guide - Islam (+90-531-104-90-33) and asked why we were picked up from the hotel 7 hours before departure? Maybe we changed the time of departure? Why are we being transported with people who leave on other flights at 07:20.08:00.08. 30 and only the three of us at 09:30?

While other tourists who have a flight at 09:50 are picked up from the hotel at 05:00. To which Islam answered me that they were picking up the very first, and then more tourists who flies to Ukraine, and at 09:50 this is a Moscow flight, because they are picked up by a separate bus, and we will go with the Ukrainians. I said that 7 hours before departure, torturing a child is to take him to the airport in advance, why? To which he advised me an individual transfer, he said that many people with children use an individual transfer so as not to ride all night. Having convinced me that it was reliable, I agreed to an individual transfer. But then, Islam said that it was too late to order an individual transfer from the operator, since the office is closed at 21:00 pm on 09.08. 14 and it will cost $ 135 from the operator, and recommended ordering a transfer at the hotel car rental. Then,
My husband and I once again made sure at the stand of the Biblio Globus operator about the departure time at 09:30, we decided not to torment the child and order an individual transfer. We went down to the hotel reception and ordered a transfer at the hotel for 80 dollars at 06:00 to be at the airport at 07:00, namely 2.5 hours before departure at 09:30 on 10.08. 2014 - after which I called guide Islam and told him that the transfer was ordered, and that he warned the guide of the group transfer not to wake up, since we would be getting to the airport by an individual transfer, I also immediately asked him if the departure time could change, as I was worried for the first time to go by an individual transfer , and asked that in case of a change in the departure time, he would inform me, leaving his mobile phone number. Islam said that if the departure time did not change as of 21:00 on 09.08. 14, it is at 09:30, then it will not change in the morning, but I asked to keep in mind and report the changes.
To which Islam promised that I would not worry that the departure time does not change and the hotel transfer will reliably and safely take you to the airport on time. On the night of 10.08. 14 at 02:45 a female guide from Biblio Globus called us twice and said in Russian that the transfer was served, to which her husband told her that we had an individual transfer to the hotel at 06:00. After that we went to bed, in the morning at 05:40 an individual transfer was served, we calmly went to the airport, knowing that our departure was at 09:30, this information hung on the stand, and upon arrival at the airport at 07:00, slowly wrapping suitcases - they saw on the scoreboard that the departure time of our flight 7W7018 was at 07:20. In a panic, we turned to the information block, where we were told that everything was already done - registration was over. I started calling the guide Islam and demanding an explanation, to which he replied in a sleepy voice that he would find out everything and call back. We were approached by representatives of the Biblio Globus, to whom, in tears, I fully explained the situation,
that everything was discussed with the guide Islam. Starting to understand and look for the guide of Islam, they asked me if I could dial his number from my phone, since he does not pick up the phone. I called him - I told him to answer the representatives of the operator, otherwise (as the representative of Biblio Globus said at the airport) a regional representative of the operator would come to him. After that, they talked on the phone with Islam for a long time, and then they told me that the guide Islam says that there is information on the stand that our departure is at 07:20 and he warned us about this. I tried to prove that this is not true, that what is the point of getting into such a stressful situation with a child that I repeatedly talked to Islam on the phone on the evening of 09.08. 14 at 21:03 (7 minutes) and at 21:15 (1 minute) provided them with a list of my outgoing phone calls on the phone, and explained that if we negotiated the transfer time and departure time,

then knowing that our departure was postponed to 07:20, why didn’t he say? Why was the departure time on the lists at 09:30. To which the representatives of Biblio Globus at the airport said that they called the reception at the Kilikia Resort Chamyuva hotel - and they were told that the departure time of our flight was at 07:20 in the lists. I realized that either the hotel reception is covering up their guide Islam or representatives of the airport, because both me and my husband have repeatedly looked at the lists, and before making a transfer, I went up and once again made sure that the departure time was correct, I saw “flight 7W7018 departure time 09:30 ”on the three of us, no one else flew this flight. I even specifically checked our flight number with other tourists in order to understand if the time had not changed and with whom else we would fly, but there were only three on flight 7W7018 at 09:30 (as it was printed on the lists).
In general, no matter how I tried to explain and prove that it was not our fault for being late for the flight,
representatives of the Biblio Globus said that if we prove that the guide Islam is to blame, then they will send us home to Ukraine at his expense, if not, then only at our expense. So that we call relatives and friends to send money for air tickets, and that there are no empty seats on planes to Kyiv today (10.08. 14), so you will be at the airport until you fly away, maybe two days, maybe a week, or maybe more. They said that if we photographed the lists, then this would be proof, but my phone calls and stories are not proof. That they believe both me and the guide Islam, but they cannot help in any way. It made me feel very bad, I almost fainted from nervous stress. How to get into such a situation with a child and they don’t believe you. What's the point in lying to us? Representatives of the Biblio Globus gave me a glass of water, for which I thanked them and said that today there are only 3 places in Kharkov for 660 dollars,
and there are no other options for going to Ukraine today, so if you want to go home, make up your mind. Since we are relaxing with a child, just in case, I had 500 euros with me, which I gave to the representative of Biblio Globus, and he took us to another terminal in his car, skipped the line and bought three tickets to the city of Kharkov by Kharkov Airlines departure 1.08. 14 at 10:10. Upon arrival in Kharkov, we were looking for an opportunity to get to Kyiv for a long time, after which we took a taxi to the city of Kyiv for another 7 hours for our own money (3000 UAH) and arrived by 01:00 am on 11.08. 14. And all this was due to the fault of the representative of the operator Biblio Globe of Islam. This is how beautifully you can spoil a great vacation with one negligent gesture.