Terrible hotel! Read ALL!

Written: 10 march 2012
Travel time: 21 — 30 october 2011
Your rating of this hotel:
1.0
from 10
Hotel ratings by criteria:
Rooms: 1.0
Service: 1.0
Cleanliness: 1.0
Food: 1.0
Amenities: 1.0
Terrible-rest-read for everyone!
Diary of arrival at Larisa Akman Park. We arrived at the hotel at 11 pm. The tour operator simply stole one day of rest from us. The fact that we have a late flight is also not very good. for the extension. So, in any case, we do not win. Let's go back to the hotel. We arrived at the hotel. The reception desk struck me with its meager size - 5 meters! that this is nonsense. The main thing is amazing greenery around - palm trees, shrubs, pine trees. Everywhere greenery and all the buildings are buried in it. to drag around with a stroller, and it’s hard for the child to climb the stairs for now. Hooray! -Given a number. Knowing that before you check in you need to look at the room, I went to look. Guessed it! Of course, there was a catch. almost 18 years old, a child of 3.5 and also me, in general, we can’t fit in 2 small shelters I told all this at the reception. They gave me another room. I went to look, one double bed and an old, rusty cot that had sunk to the floor. Yes, what is it!
My daughter slept on this cot for half the night, said that she couldn’t sleep in a hammock anymore - her back hurts a lot - and came to us. So the three of us slept on the same bed under a terry sheet, which is generally single. We were very cold. - All rooms are individual.

They turned it on, it doesn’t work at all. The constant strong noise was very annoying. We went out onto the balcony, the view struck me with its originality, in front of us was a concrete wall of some house (as it turned out later).
On the morning of the second (according to the tour) actually the first day, we went outside to inspect our property. It turned out that they are very modest. First of all, we wanted to find the source of constant noise-hum. as a child, they gave the noisiest room in the hotel near the restaurant, opposite the transformer box and several large air conditioners. I asked to change the room and they told me, come in an hour, a lot of people will leave in the morning, we will change. Then a girl guide came from the Neva. I said that I was tormented by a terrible noise - everyone’s head already hurts - they need to change the number. The guide was not interested. Realizing that we were not interested in excursions because we had already 8 times in Turkey, the guide disappeared after 5 minutes without leaving her phone number. The number on the Neva stand did not answer -was old. We didn’t have any connection at all!
The rooms that they so kindly showed me turned out to be next to the stage - a terrible noise from constant music and 3 floors - I just lost time. Then the people who were settled there said that they simply had no strength from the noise - as if you had speakers in the room - such a roar from Russian music that the Turks themselves put on to please the Russians. In general, they promised me, EXACTLY change the number tomorrow. Something here reminded me of Egypt, but nothing, I said to myself, there is greenery around, the sea is nearby, what else could be bad? nutrition. Or rather, its absence as such.
We went for breakfast. I was looking for highchairs for a long time. I found it. I couldn’t decompose it. Old, rusty ones. . Strange, then why is it needed at all? The child does not reach the adult table, and there are simply no high chairs in a 4-star hotel!

I understand that the end of the season, but I thought that for breakfast there would be an omelet, pancakes, and the children didn’t need more, but I’ll make a salad, cucumbers, tomatoes and tea with a bun. Everything would be fine if all of the above took place : )
The breakfast struck me with its modesty. We can say that it was a continental loaf, bright raspberry-colored soy sausage and boiled eggs. 3 plates with cold scrambled eggs were found on the street, which the cook once fried. There are no pastries at all. No pancakes and no scrambled eggs . Not the season told me.
Well, okay, I thought and went for cucumbers and tomatoes. I took tea and decided to become a solid vegetarian at least on vacation. It turned out that it was not easy because the vegetables were stale - they were really sour! Sorry, I had to spit out an absolutely sour piece of cucumber into a napkin . Tomatoes turned out to be strikingly similar to sour cucumbers. In general, I drank tea, ate a boiled egg and went to change the number, saying to myself, but I’ll lose weight (although I’m not fat anyway).
I came, and they told me that I misunderstood - there are no free rooms and they will be tomorrow. I didn’t mix anything up and went to the reception to ask WHAT is happening in a 4-star hotel? They told me it’s not the season. They close the hotel and I came here in vain. So they said. Then vacationers came who were brought to this hotel from other hotels because their hotels were also closed and there was a type of transshipment base - it doesn’t matter where you bought a ticket - the hotels decided to close ahead of time and everyone was brought here. Everyone said that with every day there is less and less food and they still want to close the bathhouse and remove the sunbeds from the beach.
Oh. I need to run away from here before it’s too late. I called the travel agency. My agent (in St. Petersburg) listened to me very carefully and promised to help. vouchers, Neva does not want to do anything and we cannot move anywhere, only if we fully pay for accommodation and meals. I had no choice but to stay, and my daughter and other vacationers and I began to look for pluses.

I went with the baby to the playground - ride it on a hill, swing it on a swing, climb, breathe some air. I really liked the playground in the photo on the Internet!
We went to the beach. I didn’t take things apart (I still hoped to change the number).
We put on a swimsuit, swimming trunks for the baby and went to sunbathe. Beauty!
We went for lunch. There are 4 types of salads, eggplant, stewed onions, french fries, soy sausage stewed with onions and peppers, cereals like our barley (hereinafter barley), for dessert, small oranges are slightly larger than tangerines in size, all wrinkled, a lot rotten, apples all in black dots, stewed pumpkin with sugar, sweet omelette (YEAH! Caught, here you are - an omelette - for dessert - instead of a cake, but we are naive, we are looking for you for breakfast! ) And that's all...
A lot of eating is generally harmful, you know. It's not the season.
I ate parsley with stewed onions and peppers (I didn’t eat raspberry-colored soy sausage, I left it : ) The cat that came up from the sausage also for some reason refused - Look what!
I fed the baby barley. I ate with hunger with enthusiasm. Well, it’s wonderful, I thought. The rest has begun! One child is full. and pearl barley will go hunting with a bang, it’s not the season, you see : )
Then she put the baby to bed. She also fell asleep with him. We woke up late - he slept for almost 4 hours - slept for a night move. Let's go for a walk around the territory. We drank tea and dinner began.
It turned out that it was just a warmed-up lunch, but spaghetti appeared and were eaten with great pleasure!
Sometimes they gave boiled chicken - scanty pieces - snapped it up instantly. They didn’t put it on again.
After 2 days, all the sunbeds were removed from the beach, but we were indignant and left a few sunbeds for us, otherwise we would have to lie on the stones.
There were only 17 people in the hotel!
In general, I have never had such an extreme vacation.
Shame on the hotel that accepts tourists, takes money for vouchers, but they don’t want to feed, the site has been dismantled, the bathhouse is closed, the sunbeds have been removed, there is no hot water.

Shame on the Neva tour operator for deceiving tourists, because they are well aware of the situation at the hotel, but they sell vouchers there at an expensive price - without throwing anything off, they don’t meet tourists and don’t solve any problems.
Shame on Transaero for the fact that the flight to Turkey at 7 am was rescheduled for 7 pm! And the return flight from Turkey at 11 pm was rescheduled for 11 am! That is, 2 days of rest were completely stolen!
In general, in fact, the rest was not a rest, but a struggle for survival.
We encouraged each other to somehow explain to each other how SUCH can even be in a 4-star hotel when everything is closed during vacations and they constantly ask, WHEN are you leaving? Yes, we are not leaving, we just arrived! .
I asked for a blanket. They gave us 3. now we won’t freeze, we thought. How wrong we were, however...
Second day.
They were very cold. My daughter’s back hurts from the folding bed. I went to ask for the mattress to be changed. The maids came and began to change the mattress, lifted the old one, and under it lies a pillow, it’s what it should be squeezed so that even with a pillow under it it gives the impression that you are lying in hammock? The new mattress turned out to be exactly the same as the previous one, but I already knew the key to salvation! I put as many as 3 pillows under the mattress! Then I looked at my daughter with a challenge and said: "Just try now to say that you are not comfortable! " Princess" and we began to laugh.
My passion for travel, changing places and contemplating other hotels led me to a nearby hotel, first of all, so that the baby could take a walk on the playground. closed. Can you imagine? : )
The neighboring hotel Naturland. Everyone went for a walk there. The territory of 3 hotels of the Naturland network is very huge, beautiful, but everything is very neglected. driving is free, there are jugs with their own milk on the tables, all their own vegetables and fruits are grown right there. Excellent playgrounds, mini-clubs, many animal sculptures, their own funicular to the sea.

Another nearby hotel was called Elise Beach Resort. The playground was perfectly visible right through our fence (I added its photo to the page of this hotel). The playground is simply gorgeous, fenced, large, slides, several swings for different ages, a house, spring rocking chairs, the hotel area is very beautiful, there are hammocks, water slides, but there is less greenery than in Larisa - mostly lawns, and there are very few trees. watched, licked their lips and went to eat barley.
This hotel was not allowed, we tried to walk along the beach when there were no guards so that the child could play on the playground.
After 3 days, the hot water was turned off! We came from the beach, washed ourselves with slightly warm water, and then it went icy. My daughter had to wash with icy water, then, of course, she got sick.
At the reception they said that there are few vacationers, they close the cottages, prepare them for winter, turn off the water, I said that since there are still vacationers here, they do not have the right to completely turn off the water and that I will complain to the management and sue. night gave water.
The kid also fell ill. I called the doctor. The doctor came, gave antibiotics and said that I had to buy everything else at the pharmacy, and my insurance company would pay for everything in St. Petersburg later. I always have a lot of medicines, there are no problems with this, but why then insurance? In general, looking ahead, I’ll say that when I arrived in St. Petersburg they called me from the insurance company and asked how my treatment was? I said that I bought everything myself and the insurance company said that it was wrong - they were obliged to bring everything to me themselves. So for the future know, demand that you bring all the medicines.
On the next day, I wrote a complaint and gave it to the main manager. I wrote everything, everything, everything that it was not 4 stars, there was no hot water, the playground was dismantled, the sunbeds were removed, they wanted to close the bathhouse, they didn’t change the room, the children got sick, I’ll give in court, I will return the money and file for compensation for non-pecuniary damage.
How they ran!

They cooked rice because the child was allergic to pearl barley because he ate it for 5 days 3 times a day, they changed my room, gave me blankets (although the blankets were very dirty, all stained with blood and generally light beige, not white and with smell), but I firmly decided to leave here. I told this to my agent and she began to seriously deal with me. I found a senior guide, he came and began to look for other hotels for me.
It’s good that there was internet and before I moved somewhere I read reviews and looked at photos.
The guide said that he would arrive at 12, he arrived at 13-30. We drove for half an hour. We arrived at the Catamaran Hotel and realized from the doorway - THIS IS WHAT A REST SHOULD BE! everyone is courteous and welcoming.
We ate, went to the room. I asked on the 1st floor. There is a manager from Ukraine. A very wonderful person. He offered me any room. I went to look. they gave it. My daughter again slept on a cot (this made us laugh to tears - I said that in THIS rest, obviously this is her fate, cots, and she said that it seems to her that they are chasing her : ). However, this cot had only the name is a folding bed because there was a mattress 25 cm high! Elastic, hard, very good, not a hammock. The playground was excellent - a huge complex with slides, climbing frames, swings, benches, greenery all around. they were even frightened because I stumbled over one when I was filming mountains on camera - I didn’t expect that someone small was walking under my feet. When I saw a peacock, I screamed out of surprise, my daughter laughed nearby. tracks and looked at me, poom spo the employee, seeing all this, also smiled. We spent a wonderful day - swimming, sunbathing, playing on the playground. -Hamam was excellent. Sauna is also hot, not barely warm. Beautiful SPA with many aquariums. Then we went to dinner. We still had a rest day and we decided to take pictures tomorrow, but then the guide called and just killed us, said the flight was rescheduled and the departure was not at 11 p. m. , but at 11 a. m. and they would pick us up at 7 a. m. ! For 4 hours, although we only have half an hour to go! We don’t even have a single photo !! ! We were very upset. Shame on Transaero !!!
This is how it turned out to be off-season.

We travel often, so it didn’t upset us all that much, but still I want you to know that you need to go to good fives out of season, they are always on top. If we paid 30.000 rubles for a hotel for three, then there’s no point in getting upset, but we paid 55.000 rubles for 12 nights for 2 adults and a child and 2 days we were stolen by the transaero, i. e. it took only 10 days! - for this money there were a lot of fives, but I chose this one because of the green territory and miscalculated - blame there is no one to blame herself, I didn’t read the reviews, I urgently needed to look for a replacement.
I go often, there is something to compare with, therefore, those who write that everything is great, just haven’t been anywhere. only, but they have not been anywhere, only in sanatoriums, and there they have only soy cutlets, so they were fine here.
Thanks to everyone who read to the end.
2 months have passed since we arrived, the passions subsided, re-read my review and realized that there was no point in editing - after all, the hotel sucks (although I am a very positive person and almost always like everything), but here it was just a disregard for vacationers-off season : )
Translated automatically from Russian. View original