Poor food, dirty, unfriendly staff

Written: 10 september 2020
Travel time: 24 august — 4 september 2020
Who does the author recommend the hotel to?: For a relaxing holiday; For families with children
Your rating of this hotel:
5.0
from 10
Hotel ratings by criteria:
Rooms: 9.0
Service: 4.0
Cleanliness: 3.0
Food: 4.0
Amenities: 7.0
Family vacation in August. We arrived at the hotel at about 10 am, but it was not possible to check in earlier than 2:00 pm (they offered $ 20, they returned it to us). We had breakfast, walked around the territory until the moment of settlement. There was no Internet in the room, they give one card (key) per room - the whole family, some kind of nonsense to be honest.
Room: we were placed in the 27th Superior room building, freshly renovated, new plumbing, there are no comments, except that there is no normal lighting, it's a bit dark - only table / floor / sconce lamps. Old tired refrigerator, mini-bar - water with and without gas, that's all. In stock - slippers, shampoo, lotion, bathing caps, cosmetic discs, a set for repairing clothes. The room had two separated beds, we reported the need to move them upon check-in (about 14:30), the issue was resolved closer to midnight and with repeated reminders from our side about this (more than 5 times we left a request). The air conditioner works well. Very noisy hotel next door.
Bar:

Beer - almost the entire period of stay at the hotel was draft Effes, the day before departure, a canned Tuborg appeared. For beer there is a mix like nuts (they don’t offer it themselves, you have to ask) - mostly dry corn, not tasty.
Champagne - smells like hair shampoo, tastes even less.
Cocktails - majito, pina colada, aperol are still normal, everything else is fu, because they do not have natural juices, instead Jupi (just add water, it tastes and smells terrible).
Wine - white, rose, red - not bad.
The rest of the drinks - their local, did not try, except for Baileys (also not bad).
Well, tea, coffee, water without gas is standard.
Ayran and juice in a tetra pack (200 ml) - not available to the public, only at the bar, you need to ask. Juice is given basically only if you say that to the child.
Bartenders understand only Turkish, or they pretend to get annoyed at the word "cocktail".
There is only one cool bartender for the whole hotel, and he is in the lobby, understands Russian, looks like Igor Lastochkin)) here he is really cool, both as a bartender and as a person!
Service/hospitality: Russian speaking units, mostly Turkish/some English, lots of fuss and little action.
Service in a restaurant is often uncomfortable - the Turks are served without a queue, they pretend that they don’t notice you, they put you on plates “like pigs” - with such a movement and accompany them with the same look.
There is no service as such in the restaurant; if you want drinks - catch the waiter yourself and ask, they are not suitable, from the outside their main task is to replace the tablecloths...
Purity: None. The restaurant is just replacing napkins / tablecloths - no one wipes the tables - dried stains from drinks / leftover food. Dishes with chips and cracks, plates/spoons/glasses poorly washed. We had to constantly look for highchairs and wipe them ourselves. The toilets are dirty and smell bad.
Cleaning the room - make the bed, everything. Even if you leave a tip, at most they can wipe the floor with a damp cloth, and the carpet will not be vacuumed.
Meals: meager, obviously not 5 *, and even more so not Ultra All, stretched All modest 4 * rather.

Main - vegetables / greens, olives / olives (pitted rare), a couple of vegetable salads without dressing, several types of cheese, sausage, salads dressed with white sauce, marinated vegetables, soups / borscht, buckwheat, sometimes mashed potatoes, bulgur, french fries , stewed potatoes, pasta / spaghetti, desserts, eggs in various forms for breakfast, pastries - croissants, buns, bread, vegetable stews and the like, steamed vegetables / fish, fruits - apples, grapes, plums, watermelon and melon.
Meat / fish - every day grilled perch and some kind of upper part of the chicken (one skin), rarely - mackerel, turkey / chicken fillet, whole grilled chicken, beef liver, pilaf / pasta with mussels, lula kebab, meatballs.
Restaurant on the way to the beach - burgers, often not edible pizza, and as for me, it's just a shame, it's gozleme - pita bread and assorted cheese in it, most often very salty. Some fruit, vegetable salad, shawarma chicken, divine ice cream.
In the main restaurant there are very few tables inside, you have to stand and wait when they are free, it is not comfortable to eat with a child on the street, it is hot and stuffy. And cartoons are included in the children's restaurant - also not an option, like zombies, there can be no talk of eating, at least with our children.
It seems to have listed the main food and bar, I missed a few positions, of course, but it will not affect the overall picture in any way.
Territory: green, and all. It can be seen that they have not been engaged for a long time, there are gardeners, they are doing something, but they are not physically enough to put everything in order, and only then support it. Everything just grows by itself and is automatically watered. It is still beautiful at the entrance and near the lobby, then everything grows on its own, without much care. Very steamy after watering, not comfortable. Near each building you can see huge garbage bags in which there is either garbage or dirty linen / towels.
The sea and the beach: the sea is very clean, the entry is on pebbles, a little bit uncomfortable, but not critical, there are mats for entry - a huge plus. More often waves. There are always free sunbeds, but we won’t defeat our people - take a towel and it’s not a fact that you will come to the beach today, this is sacred (the same is at the pools).

Pools: there are a lot of them, enough for everyone) for children (closest to the mini club) the smallest 30 cm and the coldest, if with a child - go for a swim in the second shallow pool, closer to the restaurant, it is the warmest. The slides always worked, or rather, which is not always direct, but the direct one was turned on in the middle of our vacation. Rescuers always control the situation, if necessary, make comments. The cleanliness of the pools is 3, we saw how they clean it only once, at the bottom of the needles with firs and mold in some places.
Mini club: the animator girl is well done (young), she finds contact with the children, attracts everyone to the game, at the evening disco, too, the children dance with her with joy. On the street, the playground is old, rotten in places, it is very hot during the day and the evaporation from the coating is terrible, there are no toys in the sandbox. There are two halls inside the premises - for crafts with tables (the main one), there are toy kitchens, a house and a second room - a cinema hall. The toilet is very humid. In the main room, in the area of ​ ​ ​ ​ the house and kitchens, it stinks of urine, all the toys, including the toy kitchens and the house, the chairs are sticky, like something dirty. Shoes are not taken off indoors. Every evening there was a mini disco, lasting 20 minutes, a lot of time is spent on arranging the children in circles “keep your distance”, the meaning of this is not clear to me. Roughly speaking, 10 minutes ago, everyone was together, without observing the distance, they sculpted / glued / dined / swam in the pool, but at a disco this is somehow very important. They have already "exchanged" their bacteria far and wide, just a waste of time/effort in this situation.
Animation: dancing in the pool at 12:00. Water aerobics at 11:30 and 15:00. Volleyball on the beach in the evening, I don’t remember the exact time - somewhere from 16:30 to 17:30. The trampoline doesn't work, the rock climber doesn't either. The gym and sauna in the spa are open. Right next to the lobby area with electric cars and all sorts of slot machines, billiards - it's all for a fee. There are tennis courts, archery - did not check whether it works or not. Evening disco on the beach at the bar.
Covid: temperature taken upon arrival. No longer measured for the entire period of stay at the hotel. Staff in masks, gloves in the restaurant. Vacationers do not keep their distance, a lot of coughing, especially children, through one with a runny nose. Well, this is logical, apply for insurance with an acute respiratory disease - you will end up in isolation, passing tests, therefore they self-medicate and do not apply so as not to spoil their vacation.

Well, I think the recent situation in Turkey, with a general transfer and a positive test for Covid in one of the tourists from this transfer, you know, if you can read something on the internet (August 24-25). This is to understand in general Covid and Turkey. The main thing for the hotel is to get a license, and there I work as best I can... I hope not everyone works like that, it’s just that Marti Myra survives as best it can, at least that’s the impression we got after talking with vacationers from other hotels and local sellers.
Translated automatically from Russian. View original